O slideshow foi denunciado.
Utilizamos seu perfil e dados de atividades no LinkedIn para personalizar e exibir anúncios mais relevantes. Altere suas preferências de anúncios quando desejar.
Marketing Plan Worksheets for 
Capitol University 
College of Business Administration 
Marketing Plan Worksheets for 
Brya...
Marketing Plan Worksheets for 
TABLE OF CONTENTS 
Cover Page 1 
Table of Contents 2 
Company Background 3 
Existing Market...
Marketing Plan Worksheets for 
COMPANY BACKGROUND 
PARASAT Cable TV is Mindanao's only digital television system provider....
Marketing Plan Worksheets for 
Existing Marketing Strategy 
The current marketing strategy of PARASAT Cable TV is mainly f...
Marketing Plan Worksheets for 
A. Message 
1. Research on The Competition and similar Business, Products and Services 
The...
Marketing Plan Worksheets for 
3. Unique Selling Proposition 
Describe the USP: 
“We believe in giving you more in less” a...
Marketing Plan Worksheets for 
B. Presentation 
1. The Five Steps 
Explain The Need of Your Customer: 
 The customers of ...
Marketing Plan Worksheets for 
Give the Reasons the Customers Should Act Now: 
 PARASAT Cable TV have an alluring offer f...
Marketing Plan Worksheets for 
C. Targets 
1. Describe Your Geographic Target Market: 
 PARASAT Cable TV is focused in do...
Marketing Plan Worksheets for 
D. Proof 
1. List All The Types of "Pictorial Proof" You Have: 
 PARASAT Cable TV has thei...
Marketing Plan Worksheets for 
3. List The "Reference Proof" You Have: 
 PARASAT Cable TV will be launching its new websi...
Marketing Plan Worksheets for 
E. Image 
1. Notes on the Appearance of Business Premises: 
 The branch locations of the P...
Marketing Plan Worksheets for 
F. Publicity 
1. Charity|Non-Profit Connection Ideas: 
 A partnership with NGOs like the H...
Marketing Plan Worksheets for 
5. Talk Shows: 
 TV guesting’s with PARASAT Cable TV endorsers (James Reid and Nadine Lust...
Marketing Plan Worksheets for 
G. Staying Hot 
1. Planned|Built-In Constant Change 
What's New? 
30 Days from Now: 
 Laun...
Marketing Plan Worksheets for 
Monthly Calendar: 
January 
 Introducing of the new PARASAT Cable TV endorsers 
 Launchin...
Marketing Plan Worksheets for 
May 
 Radio Network Advertisement and guesting for its endorsers to promote PARASAT Cable ...
Marketing Plan Worksheets for 
September 
 Monthly update of PARASAT Cable TV Application in the Google and Apple app sto...
Marketing Plan Worksheets for 
H. Getting Customers At the Least Cost 
1. Inbound Telephone Procedures: 
Receiving Calls S...
Marketing Plan Worksheets for 
 Let the caller decide for 3 minutes (don’t hung up) 
 Listen to the reason of the caller...
Marketing Plan Worksheets for 
5. Co-Op Projects: 
 PARASAT & Globe Bonanza 
This will be an event where PARASAT Cable TV...
Marketing Plan Worksheets for 
I. Maximizing Customer Value 
1. Honored Guest Greeting Procedures: 
Preparations: 
The sta...
Marketing Plan Worksheets for 
4. Complaint-Resolution Process: 
This process will cover be the standard procedures to res...
Marketing Plan Worksheets for 
J. Referrals 
1. EARN Ideas: 
 A Marketing Advertisements will be shown in the local TV ne...
Marketing Plan Worksheets for 
K. Sales Surges 
1. Big Discount, Reason Why - Ideas: 
 Back to school season package upgr...
Marketing Plan Worksheets for 
5. E-Z Payment Terms - Ideas: 
 In-App Payment 
This is one of the functions of the Parsat...
Marketing Plan Worksheets for 
L. Creative Marketing 
1. Non-Threatening First Contact|Record Message - Ideas: 
 Upon ent...
Marketing Plan Worksheets for 
6. Desktop Publishing|Marketing - Ideas: 
 This is an advertising promotion tool that 
PAR...
Marketing Plan Worksheets for 
M. Internet and Social Media 
1. Social Media Services to Tap 
Social Networking - Ideas: 
...
Marketing Plan Worksheets for 
2. Other Internet Capabilities 
Customer Review Sites - Ideas: 
 Subscribers can also drop...
Marketing Plan Worksheets for 
Sample Poster
Marketing Plan Worksheets for 
Closing Statement 
“Innovation distinguishes between a leader and a follower” a quote from ...
Marketing Plan Worksheets for 
Curriculum Vitae 
Profile: 
Name: Bryan Augustine B. Oculam 
Birthday: Aug. 25, 1992 
Age: ...
Próximos SlideShares
Carregando em…5
×

9

Compartilhar

Baixar para ler offline

Marketing Plan (Parasat Cable TV)

Baixar para ler offline

This is a Term Paper in compliance to our subject Services Marketing. The company that was assigned to me is Parasat Cable TV; a local cable TV provider here at Cagayan de Oro City.

Livros relacionados

Gratuito durante 30 dias do Scribd

Ver tudo

Marketing Plan (Parasat Cable TV)

  1. 1. Marketing Plan Worksheets for Capitol University College of Business Administration Marketing Plan Worksheets for Bryan Agustin B. Oculam Mkg16 Services Marketing Ms. Heidi Grace P. Mendoza October 2014 Marketing Plan Worksheets for PARASAT Cable TV
  2. 2. Marketing Plan Worksheets for TABLE OF CONTENTS Cover Page 1 Table of Contents 2 Company Background 3 Existing Marketing Strategy 4 The Marketing Plan a. Message 5 b. Presentation 6 c. Targets 7 d. Proof 8 e. Image 9 f. Publicity 10 g. Staying Hot 11 h. Getting Customers at the Least Cost 12 i. Maximizing Customer Value 13 j. Referrals 14 k. Sales Surges 15 l. Creative Marketing 16 m. Internet and Social Media 17 Sample Poster 18 Closing Statements 19 Curriculum Vitae 20
  3. 3. Marketing Plan Worksheets for COMPANY BACKGROUND PARASAT Cable TV is Mindanao's only digital television system provider. The headquarters of the company is located at Cruz Taal Street, Cagayan de Oro City. PARASAT Cable TV, Inc. started as electronics retail store and repair shop established by Elpidio M. Paras. In 1991, Paras established PARASAT Cable TV, Inc. To date, PARASAT Cable TV has coverage in the following areas: entire Cagayan de Oro City, municipalities of Opol and Tagoloan. It has established branches in Malaybalay and San Carlos. It has also formed partnerships with other cable operators in Gingoog City and the municipalities of Balingasag, Don Carlos and Valencia, Bukidnon. It is continuously expanding its coverage to the east and west sides of Misamis Oriental. (Linked source: http://en.wikipedia.org/wiki/PARASAT_Cable_TV)
  4. 4. Marketing Plan Worksheets for Existing Marketing Strategy The current marketing strategy of PARASAT Cable TV is mainly focusing to product service awareness to the prospect customer’s and general public with the wrong perception that only the rich can afford to have a cable connection. Relationship Marketing is as well used and applied to the PARASAT Cable TV strategy where they focus on building relationships with their customers instead of always exclusive trying to sell them something. Because they believe that customers who love their product service bundle offering more will also spend more money and eventually upgrade their subscription. The existing marketing strategy that PARASAT Cable TV has is actually proven and tested as it stands as one of the top contenders in cable TV provider in Northern Mindanao. Apart from that they also have affordable bundles that currently been offered to its subscribers as it lives up to what they believe that “We believe in giving you more in less”.
  5. 5. Marketing Plan Worksheets for A. Message 1. Research on The Competition and similar Business, Products and Services Their features, benefits, claims, unique selling propositions, etc. 1. Cignal Digital TV - Guardians of the Galaxy Send Off to Singapore Promo 2. Cignal Digital TV - Send off to Hong Kong Promo 3. Cignal Digital TV - Cignal Prepaid Kit, 1 month free promo 4. Cignal Digital TV - Cignal Prepaid Cards Now Available at SM Malls Nationwide! 5. Cignal Digital TV - E Bill 6. Dream Satellite TV - Electronic Program Guide (EPG) 7. Dream Satellite TV - Parental Lock 8. Dream Satellite TV - Events Timer 9. Dream Satellite TV - Purchased Events List 10. Dream Satellite TV - Pay-Per-View (PPV) 2. Features and Benefits of Your Business or Service of Study FEATURES BENEFITS a. BASEBRO Bundle Number of channels: 73 SD and 6 HD and a bandwidth of 1MBPS b. DIGIBRO Bundle Number of channels: 102 SD and 11HD and a bandwidth of 1MBPS c. ZIPBRO Bundle Number of channels: 113 SD and 14HD and a bandwidth of 1MBPS d. OPTIBRO Bundle Number of channels: 127 SD and 14HD and a bandwidth of 1MBPS e. 5. Basic Package 77 cable channels only for 500 PHP f. Silver Package 110 cable channels only for 750 PHP g. Gold Package 123 cable channels only for 950 PHP h. Platinum Package 140 cable channels only for 1,150 PHP i. Premium Package 153 cable channels only for 1,350 PHP j. Pay Per View HD Watch pay per view only at 300.00 PHP
  6. 6. Marketing Plan Worksheets for 3. Unique Selling Proposition Describe the USP: “We believe in giving you more in less” a catchy USP that sates what PARASAT Cable TV is service all about. Inexpensive cable TV experience to the masses with hundreds of standard quality and high quality HD cable channels available for its consumers. With its affordable bundles and promos PARASAT Cable TV is continually upgrade their service, because they believe that in giving their customers with more options and providing the finest service in lesser rates will be the key to customer loyalty. Write Three Different Headlines Based on Your Unique Selling Proposition: 1. PARASAT Cable TV App is now available in Google App store and Apple App Store! 2. PARASAT Bonanza! Cable TV plus WI-FI connection and a Globe UNLI call phone landline at a cut-rate price! 3. Prepaid subscription for only 100 pesos for 7 days with 45 HD channels only available at PARASAT Cable TV! 4. Irresistible Offer Develop One Irresistible Offer Compatible with the Unique Selling Proposition and Summarize the Offer In Twenty Words or Less:  Avail the Tri Bundle plus that comes with ALL HD channels with WI-FI connection and Globe UNLI call phone landline!
  7. 7. Marketing Plan Worksheets for B. Presentation 1. The Five Steps Explain The Need of Your Customer:  The customers of today are looking for an affordable bundle package of cable TV subscription that comes add-ons like internet connection and Wi-Fi and also an add-on that can cater their needs to be in touch be their peers like a landline plan. Explain the General "Thing" that Fulfills that Need:  By providing the need that customers wants, offering affordable bundles of cable TV, add-ons should be available this add-ons includes Wi-Fi and internet connection and a special add in bundle that comes with a telephone landline connection powered by Globe Telecom. By these bundle offerings the customers will have a variety of cable TV bundle choice of their own that will makes them be satisfied and fulfilled. Explain Why Your Service, or Business is The Best "Thing":  With the advent of technology, PARASAT Cable TV is delivering the best for its customers as it sees an opportunity to innovate product offerings as a Proactive Strategy for them and comes up with the right ideas that will cater the need of its modern aged customers. PARASAT Cable TV will assure the total satisfaction of their customers that they will be conveying because they offer timely bundles that suites the needs of their customers, they offer a variety of add-ons for their customer preferences who like to keep in touch with their peers and still enjoys the comfort of their homes while watching cable channels on their TVs, so we come up with WI-FI and landline bundles. PARASAT Cable TV believes in giving you more in less and you the customers are their priority. What is Your Price? Justify Your Price:  PARASAT Cable TV prices ranges from as low as 100.00 pesos for prepaid subscribers who will enjoy the luxury of 45 HD channels for 7 days and 1,499.00 pesos for the Tri Bundle plus that comes with a WI-FI connection and a Globe UNLI call landline phone that is totally worth every pesos. We also have a special bundle that comes with standard cable channels that cost for only 500.00 pesos that comes with 77 channels. These price offerings are adjustable depending to the bundle that the customers wants because at PARASAT Cable TV believe in giving you more in less.
  8. 8. Marketing Plan Worksheets for Give the Reasons the Customers Should Act Now:  PARASAT Cable TV have an alluring offer for you their customers with prices range for as low as 100.00 pesos you can avail and enjoy watching cable channels in HD and with affordable bundles that comes with WI-FI and a Globe UNLI call phone landline. A one of a kind offer only available at PARASAT Cable TV. 2. How Can You Build The Customer's Interest In Your Service or Business? At Least Five Ideas: 1. Introducing new bundle choices that has never been before offered in the market 2. Introducing an affordable price subscription that everyone can easily purchase 3. Monthly promos for every PARASAT cable subscribers to build up hype for the customers 4. Free of charge installation of the cable satellites for new PARASAT Cable TV subscribers 5. 24/7 customer service for concerned subscribers 3. Set Up Your Call to Action What Do You Want The Customer To Do? At Least Three Options: 1. For them to spread a positive word of mouth and promote PARASAT Cable TV to other prospect customers to be enticed to acquire our cable bundles 2. To upgrade their subscription to the TRI Bundle plus that PARASAT Cable TV offers and for them to experience firsthand the convenience and affordability of this bundle 3. For them to give honest feedbacks and suggestion on how can PARASAT Cable TV effectively improve their product service
  9. 9. Marketing Plan Worksheets for C. Targets 1. Describe Your Geographic Target Market:  PARASAT Cable TV is focused in dominating the cable industry in Northern Mindanao and also eying in expanding our range their service also in Visayas where they are familiar with the culture of the “Bisayan Nations”. These locations are yet to be full grasp by other cable giants like Dream and Cignal cable, so as a defensive strategy PARASAT Cable TV is aiming to have and conquer that market. 2. Describe Your Demographic Target Market:  Bisayan Nation citizens have the culture of wanting to have more but having financial issues to acquire it, so PARASAT Cable TV sees that as an opportunity to focus and supply them affordable cable product service offerings that will satisfy their need to have a cable TV in their homes. 3. Describe Your Association|Affinity Target Market(s):  PARASAT Cable TV provides cable TV channels at an affordable price ranges for its customers and it vision to be the best cable TV channel provider in the Philippines and in order to improve its product services it teamed up with Globe Telecom. The benefits of teaming up with Globe Telecom is to boost up its services especially in delivering PARASAT Cable TV’s new TRI bundle promo where they offer a Globe UNLI call phone landline which PARASAT subscribers will have the luxury to use Globe telecoms landline services together with PARASAT’s cable HD channels and WI-FI connection. It will gain and boost the interest of the prospect customers to purchase and subscribe the product service that PARASAT has offers with partnership with Globe Telecom.
  10. 10. Marketing Plan Worksheets for D. Proof 1. List All The Types of "Pictorial Proof" You Have:  PARASAT Cable TV has their posters about their bundles that they offer  PARASAT Cable TV has billboards in the strategic locations here in the locale  PARASAT Cable TV has its leaflets distributed to its prospect customers 2. List All The "Testimonial Proof" You Have: Real People:  Zenon Oculam: “chada kaau ang mga channels nila kai maka kita kog sabong ug mga karaan nga mga salida nga akoang mga paborito ug barato ra ilang cable, duha naku ka tuig ani nga serbisyu ug wako nag huna huna nga ani man dai ka chada ang naai cable, naa pud mi WI-FI ug chada kai maka internet akoang mga anak sa balay ug dili na mag lakaw lakaw mag hulog piso mag internet kai isa ra amoang bayad sa internet ug cable sa PARASAT, chada ganahan kaau ko sa ilang serbisyu”  Mary Joy Dagasuhan: “we have been a subscriber of PARASAT Cable TV for almost 5 years now and it never did occurred in my mind to go to other brands that offers the same as PARASAT because I was satisfied to their service, a clear cable and no interruption and hastle free, to sum it all up THEY OFFER A GOOD DEAL!” Celebrities:  Let’s hear what the new celebrity endorsers of PARASAT Cable TV Nadine Lustre and James Reid has to say: Nadine Lustre: “thankful po talaga kami ni James that we were given a chance to be the face of PARASAT Cable TV, excited po kami that marami po mga promos and mall shows po kaming gagawin at mga projects, na try po naming ni James ang clarity and HD channels po nang of PARASAT Cable TV and we agreed to be there endorsers because we believe po that they do deliver quality service po sa mga subscribers po nila” James Reid: Wow! The only word that I could think and I do believe that PARASAT Cable TV has established its name and its brand and we’re thankful to be a part of the PARASAT Cable TV family, I am looking forward in our projects in the future.
  11. 11. Marketing Plan Worksheets for 3. List The "Reference Proof" You Have:  PARASAT Cable TV will be launching its new website with the URL www.PARASATCABLE.com this site will have a live support 24/7 for its subscribers and updated post of its new promos and events. PARASAT Cable TV has also its app available in the Google app store and Apple store as an add-on for its WI-FI subscribers where they can stream online all of the channels that are available in your PARASAT Cable TV subscription with an online app support service included that will solve and give additional info for PARASAT Cable TV subscribers. 4. List The "Demonstration Proof" You Have:  PARASAT Cable TV has instructional videos available in their website to address the FAQ of their subscribers and a specialized YouTube channel dedicated to deliver and post instructional videos and video posting of the current events of their promos. 5. List Any Other Proof You Have:  Flyers and posters are given and distributed to the prospect customer and online advertisements will be posted to a number of popular social sites to attract the attention of the people in the social media and give awareness to the product service that PARASAT Cable TV is offering. 6. Describe The Guarantee(s) You Offer:  A satisfaction guarantee to the product services that PARASAT Cable TV is offering with a money back guarantee to the unsatisfied subscribers as compensation. For Mobile App subscribers an online support is available 24/7 to ensure to answer all the questions on how to resolve App issue of the PARASAT Cable TV mobile app.
  12. 12. Marketing Plan Worksheets for E. Image 1. Notes on the Appearance of Business Premises:  The branch locations of the PARASAT Cable TV are strategically located in malls and prime areas in the highways in Northern Mindanao for the subscriber’s convenience. The ambiance and aura of each branch is modern and has a comfortable sensation for the cable subscriber’s wellbeing while they are in the branches of PARASAT Cable TV. 2. Notes on the Business Premises Facilitating Entry of Customers:  With a well trained staff that are totally equipped with product service knowledge that PARASAT Cable TV is offering and a friendly aura that each the employees, the subscribers and prospect customers will not be having a peculiar and uneasy feeling upon their entry of the branch of PARASAT Cable TV employee that will be facilitating them. 3. Notes on Community Affairs:  PARASAT Cable TV is also concern with the general public’s wellbeing and will partnering with NGOs like the Habitat for Humanity foundation that is to ensure the welfare of the community especially for those people who have lost their homes due to the disasters caused by natural calamities. 4. Notes on Spokesperson(s):  To the staff: ensuring and delivering the right information that will be disseminated to the PARASAT Cable TV subscribers.  To the endorsers: bringing a flare and excitement to the subscribers of PARASAT Cable TV and entice other prospect to subscribe to the bundle offering that PARASAT Cable TV is offering an deliver positive aura. 5. Notes on Brand-Name Identity:  To be known as a leading cable channel provider not only in Northern Mindanao but also in the entire archeological island of the Philippines.
  13. 13. Marketing Plan Worksheets for F. Publicity 1. Charity|Non-Profit Connection Ideas:  A partnership with NGOs like the Habitat for Humanity foundation is an ideal charity for PARASAT Cable TV as it seeks to help the unfortunate people in the society to re-establish not just their homes but also their lives. 2. Personal Self-Promotion Ideas:  Mall shows and barangay caravans with PARASAT Cable TV endorsers (James Reid and Nadine Lustre) to catch the attention of the younger prospect subscribers and establish a fresh image of PARASAT Cable TV. 3. Positioning as an Expert:  A concept says that “Consumers build brands, not companies” so position strategy for PARASAT Cable TV should be concerned for the betterment of its product service innovation for its subscribers recognize the brand as the leading cable channel provider. By providing timely product service offering bundles PARASAT Cable TV can cater the new age subscribers as their need and wants evolve and innovative ways to address their need is an important key for PARASAT Cable TV to be positioned because “Consumers build brands, not companies”. 4. Creative Promotions to Media:  Just like its giant competitors, PARASAT Cable TV should step up and create a TRI media Advertisement promoting its product service offerings:  Regional TV Advertisement with endorsers (James Reid and Nadine Lustre)  Radio Network Advertisement guesting for its endorsers to promote PARASAT Cable TV  Print Advertisement in regional magazines and news paper  Promotional activities in social medias and weekly promos for its lucky subscriber to win a special gift pack from PARASAT Cable TV
  14. 14. Marketing Plan Worksheets for 5. Talk Shows:  TV guesting’s with PARASAT Cable TV endorsers (James Reid and Nadine Lustre) and promote its product service bundle offerings.  Create a web show that will be simulcast via PARASAT Cable TV YouTube channel with weekly uploads of videos showing the testimonial of their subscribers and showcase their talent as well. The winning video entry will receive a gift pack from PARASAT Cable TV. 6. Press Kit:  A bag with a PARASAT Cable TV t shirt embedded with a sign of its endorsers (James Reid and Nadine Lustre).  A caricature figurine model of PARASAT Cable TV endorsers (James Reid and Nadine Lustre) holding a TV remote and wearing a t shirt embedded with the logo of PARASAT  A pen and pin that has a PARASAT Cable TV logo embedded.  A gift package bundle prepaid costing 200.00 pesos good for 14 days with 45 HD channels.
  15. 15. Marketing Plan Worksheets for G. Staying Hot 1. Planned|Built-In Constant Change What's New? 30 Days from Now:  Launching of new product service bundles:  Introducing of the new PARASAT Cable TV endorsers (James Reid and Nadine Lustre)  TRI Bundle plus  Prepaid cable subscription 60 Days From Now:  The launching of PARASAT Cable TV Application in the Google and Apple app store.  Launching of the promotional medias  Promotional guesting and caravans of the PARASAT Cable TV endorsers  Maintenance update for PARASAT Cable TV App 90 Days From Now:  Update the PARASAT Cable TV Application so to fix some bug issues in the app to integrate its 24/7 customer service and add easy payment via from Google and Apple Apps store for the convenience for the subscribers.  Humanitarian charity works of PARASAT Cable TV foundation  Promotional discounts for subscribers of PARASAT Cable TV 2. Seasonal Promotions Priority Things to Do:  Launching of new product service bundle offerings  Promotional Activities  Humanitarian activities
  16. 16. Marketing Plan Worksheets for Monthly Calendar: January  Introducing of the new PARASAT Cable TV endorsers  Launching of TRI Bundle plus  Launching of Prepaid cable subscription  Newbie Promo 5, win and greet the PARASAT Cable TV endorsers (James Reid and Nadine Lustre) February  The launching of PARASAT Cable TV Application in the Google and Apple app store  Launching of Regional TV Advertisement with endorsers (James Reid and Nadine Lustre)  Valentine’s day mall show (James Reid and Nadine Lustre)  Launching of web show that will be simulcast in PARASAT Cable TV YouTube channel  Run for a cost: A Parsat Cable TV and Habitat for Humanity fun run  Newbie Promo 5, win and greet the PARASAT Cable TV endorsers (James Reid and Nadine Lustre) March  Radio Network Advertisement and guesting for its endorsers to promote PARASAT Cable TV  Monthly update of PARASAT Cable TV Application in the Google and Apple app store  Humanitarian act “Habitat for Humanity house building for the poor inhabited”  Newbie Promo 5, win and greet the PARASAT Cable TV endorsers (James Reid and Nadine Lustre) April  Monthly update of PARASAT Cable TV Application in the Google and Apple app store  April Fools mall show (James Reid and Nadine Lustre)  Regional TV Advertisement with endorsers (due to change every 3 months)  Newbie Promo 5, win and greet the PARASAT Cable TV endorsers (James Reid and Nadine Lustre)
  17. 17. Marketing Plan Worksheets for May  Radio Network Advertisement and guesting for its endorsers to promote PARASAT Cable TV  Summer mall show (James Reid and Nadine Lustre)  Monthly update of PARASAT Cable TV Application in the Google and Apple app store  Newbie Promo 5, win and greet the PARASAT Cable TV endorsers (James Reid and Nadine Lustre) June  Monthly update of PARASAT Cable TV Application in the Google and Apple app store  Back to school season package upgrade sale discounts for its subscribers (15% dropdown)  Newbie Promo 5, win and greet the PARASAT Cable TV endorsers (James Reid and Nadine Lustre) July  Monthly update of PARASAT Cable TV Application in the Google and Apple app store  Regional TV Advertisement with endorsers (due to change every 3 months)  Newbie Promo 5, win and greet the PARASAT Cable TV endorsers (James Reid and Nadine Lustre) August  Radio Network Advertisement and guesting for its endorsers to promote PARASAT Cable TV  Monthly update of PARASAT Cable TV Application in the Google and Apple app store  Newbie Promo 5, win and greet the PARASAT Cable TV endorsers (James Reid and Nadine Lustre)
  18. 18. Marketing Plan Worksheets for September  Monthly update of PARASAT Cable TV Application in the Google and Apple app store  Humanitarian act “Habitat for Humanity house building for the poor inhabited”  Newbie Promo 5, win and greet the PARASAT Cable TV endorsers (James Reid and Nadine Lustre) October  Monthly update of PARASAT Cable TV Application in the Google and Apple app store  Regional TV Advertisement with endorsers (due to change every 3 months)  Newbie Promo 5, win and greet the PARASAT Cable TV endorsers (James Reid and Nadine Lustre) November  Radio Network Advertisement and guesting for its endorsers to promote PARASAT Cable TV  PARASAT Cable TV tales of Horror event (November 1)  Monthly update of PARASAT Cable TV Application in the Google and Apple app store  Newbie Promo 5, win and greet the PARASAT Cable TV endorsers (James Reid and Nadine Lustre) December  Monthly update of PARASAT Cable TV Application in the Google and Apple app store  Christmas season package upgrade sale discounts for its subscribers (20% dropdown)  Newbie Promo 5, win and greet the PARASAT Cable TV endorsers (James Reid and Nadine Lustre)
  19. 19. Marketing Plan Worksheets for H. Getting Customers At the Least Cost 1. Inbound Telephone Procedures: Receiving Calls Standard Procedures in the PARASAT 24/7 Customer Service: Preparation:  Maintenance checks up by the technicians from the Technical Department to see if the computer and the telephone lines are in good condition. Procedural standard protocol for call center agents of PARASAT Cable TV customer center line: (10 minutes standard maximum duration of the call)  Answer the phone after two rings (standard protocol)  Greet the caller and state your name (the call center agent) and mention that they are calling at PARASAT Cable TV customer center line  Then ask for the first name of the caller (so that you can address the caller’s name in the duration of the call)  Ask the caller how we can assist his concern  Listen patiently to the concern of the caller  Then, answer the concern of the caller  Ask the caller if you answered his concern  If his not still satisfied, give the caller another optional recommendation to his concern until the caller is satisfied  Ask the caller if he still haves additional concern  Then, give optional recommendations to address his additional concern  If the caller is done with his concern, thank the caller (let the caller drop the call first) 2. Telephone Up-sell Procedures: Up-sell procedural standard protocol for call center agents of PARASAT Cable TV customer center line:  Answer the phone after two rings (standard protocol)  Greet the caller and state your name (the call center agent) and mention that they are calling at PARASAT Cable TV customer center line  Then ask for the first name of the caller (so that you can address the caller’s name in the duration of the call)  Ask the caller how we can assist his concern about the product bundles that PARASAT Cable TV offers
  20. 20. Marketing Plan Worksheets for  Let the caller decide for 3 minutes (don’t hung up)  Listen to the reason of the caller upon choosing that bundle  Then give recommendation of bundle upgrades that has a better specs of the bundle that caller choose  If the caller is satisfied of your offer and welling to avail the bundle, offer to sign an online form in his behalf that will be automatically be saved in the servers of the PARASAT Cable TV branches  Give the caller the control number that he will present to any PARASAT Cable TV the branch so that his bundle choice will be processed directly (with no priority number needed and hassle free)  If the caller is done with his concern, thank the caller (let the caller drop the call first) 4. Outbound Telemarketing Ideas:  Prospect Calling Price Rip-Off This telemarketing strategy will offer a special 20% discount for those prospect customers that will avail a PARASAT Cable TV bundle that comes with a free installation.  Convince 1 and get 1 This telemarketing strategy will be exclusive to the current PARASAT Cable TV subscriber, where the PARASAT Cable TV caller agent calls a random subscriber of any bundle of PARASAT Cable TV and explains about the mechanics of the new special offering of PARASAT. If they will convince a prospect customer to avail a bundle of PARASAT Cable TV, the convincer (the present subscriber) will get a free month of charge. 4. Pro-Active Ideas:  The Hooking This is a defensive strategy where PARASAT Cable TV external field agents will pirate the subscriber of the competitor and offer special discount bundles in exchange that they will cut their subscription of the competitor cable provider and avail their special discount bundles.
  21. 21. Marketing Plan Worksheets for 5. Co-Op Projects:  PARASAT & Globe Bonanza This will be an event where PARASAT Cable TV and Globe will have a joint bazar that will showcase their partnership bundles, this includes the PARASAT Bonanza! Cable TV plus WI-FI connection and a Globe UNLI call phone landline. The bazaar will also have variety games for the general public to be entice to come in the bazaar and hopefully avail a bundle offering by PARASAT Cable TV and Globe Telecom. 6. Window Displays:  Electronic Signage This will be a new way to advertise the new offerings of PARASAT Cable TV by just using a flat screen TV where the advertisements will be shown and these will be placed in the windows of the PARASAT Cable TV branch’s walls and windows. 7. "Teaser" Newspaper Advertising:  This is a proposed poster for the newspaper advertisement of PARASAT Cable TV; this will be placed strategically on the entertainment/lifestyle section.
  22. 22. Marketing Plan Worksheets for I. Maximizing Customer Value 1. Honored Guest Greeting Procedures: Preparations: The staff should be given a noticed a day before the VIP will be arrive in their branch, Proper etiquette should be observed to all of the employees. Procedure upon arrival of the VIP:  Greet the VIP guest with a pleasant smile (Security Guards)  Open the doors for the VIP guest (Security Guards)  Offer to show the way to the General Manager’s Office where the VIP guest will be heading (Manager)  Greet the VIP with a smile and hear out the concern on why the VIP guest is visiting and accompany him (general Manager) 2. Product Knowledge & Team Building:  Harmony and intelligence in the workforce of the co-employees and product knowledge is a major factor for the effectiveness of the employees. Seminars should not the stereotyped and boring ones; so PARASAT Cable TV HR management should come up with an ideal actvity of fusing the seminars about product knowledge and team building activity. Learning fun, happy employees will be result to productively knowledgeable employees. 3. Policy Control:  A creation of Policy Control Unit Department should be established with in the premises of each branch of PARASAT Cable TV, this will regulate if the policies are followed and observed in accordance of the code of conduct of the company. If revisions of the policies are needed to applied, the Policy Control Unit Department is much responsible together with the approval of the CEO of PARASAT Cable TV for that policy to be standardized in each branch.
  23. 23. Marketing Plan Worksheets for 4. Complaint-Resolution Process: This process will cover be the standard procedures to resolve if a customer complaint arises:  PARASAT Cable TV should have a separate room for complaints to be resolve and to avoid any unnecessary scenes when an aggravated customer is in rage.  Show the way where customer complaints area is situated (staff)  The complainant subscriber will be in the office where together with the manager of PARASAT Cable TV.  Listen to the complain of the subscriber (manager)  Then, give recommendations on how PARASAT Cable TV will be able to extend its aid to the complainant unit they are satisfied. (manager)  If the complainant is satisfied with the recommendations given, greet and thank them for letting them know and gave a chance to address the complaint and staying loyal to PARASAT Cable TV. 5. Customer Retention Plan:  Improve and Save Plan By continual improvement of the product service offered by PARASAT Cable TV that is affordable yet quality bundles that will surely keep their subscriber and gain loyalty from them.  Interest Linger Plan By providing the needs and wants of the subscribers of PARASAT Cable TV and implementing promotional activities that will linger their interest to look forward on what activities that will be in stored for their subscribers. 6. The Servicescape:  PARASAT Cable TV has a modern minimalistic architectural design for its branches that will entice its subscribers with a welcoming staff and a great ambience of professionalism handed by its staff to its subscribers during their visit.
  24. 24. Marketing Plan Worksheets for J. Referrals 1. EARN Ideas:  A Marketing Advertisements will be shown in the local TV networks in Northern Mindanao and together with its other marketing advertisement tools and social Medias in promoting what PARASAT Cable TV is offering and to gain awareness to the general public on the affordable bundles that it offers. 2. ASK Ideas: How Can We Convey Our Expectations:  By providing the customer satisfaction and product service innovations and being actively providing events that can entice not just the subscribers put also the prospect customers. (Note please: Refer to the Calendar of activities) Referral Promotions:  Convince 1 and get 1 PARASAT Cable TV caller agent calls a random subscriber of any bundle of PARASAT Cable TV and offers a special promo that if they will convince a prospect customer to avail a bundle of PARASAT Cable TV, the convincer subscriber will avail a 1 month free of charge subscription. (Note: originally from Getting Customers at the Least Cost) Referral Events:  Mall shows and barangay caravans with PARASAT Cable TV endorsers (James Reid and Nadine Lustre) to catch the attention of the younger prospect subscribers and establish a fresh image of PARASAT Cable TV. (Note: originally from Publicity Part) 3. Recognize and Reward:  By promoting contest events that is lined up in the calendar of activities and announcing the winners with gift packages from PARASAT Cable TV.  Provide Premium Membership that will have exclusive access to the events and promos that PARASAT Cable TV has to offer.
  25. 25. Marketing Plan Worksheets for K. Sales Surges 1. Big Discount, Reason Why - Ideas:  Back to school season package upgrade sale discounts for its subscribers (15% dropdown) This is a promotional discount bundle for PARASAT Cable TV subscribers who would like to upgrade their bundle subscription during the month of June which is also considered to be the back to school month here in the Philippines.  Christmas season package upgrade sale discounts for its subscribers (20% dropdown) A special promotional discount bundle offering for PARASAT Cable TV subscribers who would like to upgrade their bundle subscription during the month of December. 2. Sweepstakes & Coupons Winners - Ideas:  Newbie Promo 5, win and greet the PARASAT Cable TV endorsers (James Reid and Nadine Lustre) New subscribers will be given coupons to keep until the end of the month, every month last day of the month 5 newbie subscribers will be given a chance to win PARASAT Cable TV gift pack and a chance to greet and date the PARASAT Cable TV endorsers (Nadine Lustre and James Reid) 3. Premiums - Ideas:  Premium Membership Avail the premium membership and experience the following benefits:  24/7 Technical Support  Pay-per-view access (free of charge)  Globe pocket WI-FI will be exclusively available for premium subscriber  Priority seats for every event shows that PARASAT Cable TV will be hosting 4. Sports-Related Promotions - Ideas:  Run for a cost: A Parsat Cable TV and Habitat for Humanity fun run This is a sports and humanitarian awareness promotional event that will be hosted by PARASAT Cable TV and Habitat for Humanity, where all collected funds will be donated to Humanitarian act “Habitat for Humanity house building for the poor inhabited” project.
  26. 26. Marketing Plan Worksheets for 5. E-Z Payment Terms - Ideas:  In-App Payment This is one of the functions of the Parsat Cable TV App for Android and IPhone subscribers where they will be able to pay their monthly subscription via phone mobile app.  PayPal Payment Credit Cards/ Debit card users can also pay online by just login to PARASAT Cable TV website 6. Internet Links - Ideas:  www.PARASATCABLE.com will be the URL of the new PARASAT Cable TV website, where it will be easily be remembered by its subscribers and prospect subscribers who are interested in their product service bundle offerings and will be visiting there website. 7. Celebrity Appearances - Ideas:  PARASAT Cable TV will be signing celebrity endorsers Nadine Lustre and James Reid for their appearances in the events and activities as it was mention in the calendar of activities.
  27. 27. Marketing Plan Worksheets for L. Creative Marketing 1. Non-Threatening First Contact|Record Message - Ideas:  Upon entry of the PARASAT Cable TV branches:  A welcome message from the security guard “Gooday ma’am/sir, welcome to PARASAT Cable TV”  A staff will come and will ask how will they be able to assist “Hai ma’am/sir, how may I assist you?” 2. Toll-Free number - Ideas:  111-PARASAT (7272728) This will be the toll-free hotline number for PARASAT Cable TV subscribers, easy to remember and a 224/7 hotline number. 3. Audio Brochure - ideas:  Radio Advertisements featuring the voice of PARASAT Cable TV endorsers Nadine Lustre and James Reid promoting to subscribe with the new bundles of PARASAT.  Radio Network Advertisement guesting for its endorsers to promote PARASAT Cable TV 4. Video Brochure - Ideas:  Regional TV Advertisement with endorsers (James Reid and Nadine Lustre)  The TV ad of PARASAT Cable will run for 15 seconds and will be shown specifically in the regional TV networks of Northern Mindanao. 5. Info-Mercial - Ideas:  Infomercial will be shown at PARASAT Cable TV advertisement channel and regional TV networks in Northern Mindanao.  The Info-Mercial will be hosted by the celebrity endorsers of PARASAT Cable TV featuring the executives and managers of PARASAT explaining its bundle offerings and benefits of availing it.
  28. 28. Marketing Plan Worksheets for 6. Desktop Publishing|Marketing - Ideas:  This is an advertising promotion tool that PARASAT Cable TV will be adopting. The PUV Advertising is where a signage of the offering bundle of PARASAT Cable TV will be put top on the contracted PUV. 7. Robot Telemarketing - Ideas:  A.I. Call Agent When the hotline numbers of the call center customer service of PARASAT Cable TV are busy for the moment, a programmed A.I. will take over the task and assist the caller of his concern.  Disadvantage: limited options will be available for the A.I. program  Advantage: callers will have an alternative option if the toll-free is busy 8. Focus Groups - Ideas:  Grab a random niche of the subscribers, and conduct a survey evaluation about product service bundles that PARASAT Cable TV offerings and what are the services that PARASAT Cable TV can offers that the subscribers want to add in the future. 9. Experiment! - Ideas:  The winning PARASAT Cable TV subscribers will have chance to meet and greet the Hollywood movie stars with a trip to Movie Studios internationally for a set visit and see the behind the scene of a Hollywood movie shoot.
  29. 29. Marketing Plan Worksheets for M. Internet and Social Media 1. Social Media Services to Tap Social Networking - Ideas:  Creation of Facebook official page and a Foursquare account.  This social media accounts will be significantly post an hourly advertisement covering on what’s new, winners of promos and other events that PARASAT Cable TV will be hosting. Online Videos – Ideas:  The launching of YouTube channel:  Videos and instructions of FAQ of the subscribers  Web show that will be simulcast via YouTube channel of PARASAT Cable TV  With weekly uploads of videos showing the testimonial of PARASAT Cable TV subscribers and showcase their talent as well Online Diary or Posts - Ideas:  Creation of twitter account that is linked to Facebook, Foursquare and YouTube channel for a synchronization of post of what are the news, winners of promos and other events that PARASAT Cable TV will be hosting. Online Photo Sharing - Ideas:  Instagram and Pinterest account will also be linked to the social Medias of PARASAT Cable TV and for also the convenience of the subscriber to also post their photos tagging PARASAT Cable TV. Online Messages to Customers - Ideas:  An hourly update greet to the loyal subscribers that are linked to the social accounts of PARASAT Cable TV and update of the Channel Program of each of the channel available.
  30. 30. Marketing Plan Worksheets for 2. Other Internet Capabilities Customer Review Sites - Ideas:  Subscribers can also drop messages to the official linked social media accounts of PARASAT Cable TV and expect to have a message reply by the 24/7 customer service agents, or do like and rate the PARASAT Cable TV Application at Google and Apple App store Developing Applications for Mobile Devices - Ideas:  Creation of the mobile App of PARASAT Cable TV where subscribers can view and stream real time online cable channel of the bundle subscription that they are subscribed, with 24/7 customer service agents support, and payment capabilities. Online Payment Option - Ideas: Note: (Repeated Description from E-Z Payment Terms - Ideas)  In-App Payment This is one of the functions of the PARSAT Cable TV App for Android and IPhone subscribers where they will be able to pay their monthly subscription via phone mobile app.  PayPal Payment Credit Cards/ Debit card users can also pay online by just login to PARASAT Cable TV website
  31. 31. Marketing Plan Worksheets for Sample Poster
  32. 32. Marketing Plan Worksheets for Closing Statement “Innovation distinguishes between a leader and a follower” a quote from Steve Jobs saying that you either a leader or a follower, a trend setter of trend disciple with PARASAT Cable TV will be at its best performance as innovations in terms of marketing, promos, and bundle offerings will be in line in the next year to come. I’m totally confident to the fact that sales will be up soaring with more innovative ideas will be realize and the opportunities it holds not just for the subscribers but also especially for its loyal subscribers and prospect subscribers in the future. As product service bundle offering is concern, PARASAT Cable TV will live up to its promise that “We believe in giving you more in less”, with the lineup of its offering with a high quality yet affordable for every subscribers, PARASAT Cable TV will continue to produce quality service for guaranteed customer satisfaction. I personally would say that watching cable TV is never been this fun! So avail and grab the affordable bundles that PARASAT Cable TV has to offer!
  33. 33. Marketing Plan Worksheets for Curriculum Vitae Profile: Name: Bryan Augustine B. Oculam Birthday: Aug. 25, 1992 Age: 22yrs. old Address: Osmeña Street, Cagayan de Oro City Nationality: Filipino Religion: Roman Catholic Email Address: ryn.oculam@gmail.com Mother: Dorotea B. Oculam Father: Zenon A. Oculam Educational Background: Primary: City Central School Secondary: Misamis Oriental General Comprehensive High School Tertiary: Capitol University Course: Bachelor of Science in Business Administration major in Marketing Management Favorite Quote: The only thing that standing between you and your goal is the bullsh*t story of you keep telling yourself as to why you can’t achieve it -Jordan Belfort
  • DattatrayaKulkarni6

    Aug. 27, 2020
  • DattatrayaKulkarni6

    Aug. 27, 2020
  • FonjahHansonMuki

    Feb. 21, 2018
  • ZerafinaLoy

    Apr. 12, 2017
  • EdemBassey

    Mar. 22, 2017
  • MonicaOrnopia

    Feb. 1, 2017
  • MaryLopez93

    Aug. 11, 2016
  • dmaestoso

    Jul. 2, 2016
  • bryanoculam

    Oct. 31, 2014

This is a Term Paper in compliance to our subject Services Marketing. The company that was assigned to me is Parasat Cable TV; a local cable TV provider here at Cagayan de Oro City.

Vistos

Vistos totais

10.363

No Slideshare

0

De incorporações

0

Número de incorporações

11

Ações

Baixados

255

Compartilhados

0

Comentários

0

Curtir

9

×