Check out the full webinar here: : https://www.brainsell.net/blog/2020/01/which-is-a-bette…ce-vs-sugar-sell/

1. What’s a Better Value:
Salesforce or Sugar Sell?

2. Housekeeping
• 45-minute presentation with Q&A at the end
• Type questions into the "question box" to
submit them throughout the presentation
• We'll send a copy of the deck and recording
of the webinar in follow-up emails after the
event
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3. Presenters
Sonja Fridell
President
Kevin Cook
Executive Vice President
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4. Agenda
 State of CRM
 Key Areas to Determine Value
 Salesforce or Sugar Sell
 Live Q&A
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5. About BrainSell
• Founded in 1994
• A growth enablement company
• We help companies thrive by solving their
business challenges with guidance and
technology
• Specialize in ERP, CRM, Business
Intelligence, Customer Service and
Marketing Automation technologies
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6. The CRM Market
CRM is the BIGGEST and FASTEST growing software
market worldwide.
• Expected to reach $82 billion in revenue by 2025
• 91% of companies with more than 10 employees
use CRM.

7. The Benefits of CRM
1.Huge ROI
2.Reduce churn
3.Improved productivity
4.Smarter Selling
5.Enhanced customer experience
6.More accessibility to data

8. Key Areas to Determine Value
 Current state
 Budget/Cost
 Objectives
 Integrations
 Relationship & workflow management
 Reporting capabilities
 Deployment
 Industry-specific requirements
 Ease of use
 Flexibility & agility to scale
 Upgrades & enhancements
 Social networking & mobile accessibility

9. A Closer Look at Two CRM Options
Vs.

10. Features
Overview
Customer Support • Case portal
• Phone support +$
• Unlimited support
portal/phone support
Deployment • On demand
• Private cloud +$
• On demand
• Private cloud
• On premise
Limitations • Data storage
• API limitations
• Data storage
• No API limits
Architecture • Apex • PHP
User Minimum • None • 10 user minimum
Email Integration • Gmail
• Outlook
• Gmail
• Outlook

11. Outlook Integration

12. Mobile

13. Salesforce's Customer Journey

14. Sugar's Customer Journey

15. Sugar's Customer Journey

16. Advanced Analytics

17. Pricing
Vendor Version Price (user/month)
Sugar Sell $80
Lightning Professional $75
Lightning Enterprise $150
Vendor​ Version​ Price (user/year)​
Professional​ $960​
Lightning Professional $900
Lightning Enterprise​ $1,800​

18. Technology Pillars

19. So, which CRM is a Better Value?
The answer... It depends on:
 Interview with key
stakeholders
 How you prioritize the key
areas of value
 Number of users and budget
 Having the right deployment
partner

20. Q&A
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21. Thank You For Attending!
Schedule a complimentary 1:1
CRM value assessment:
sales@brainsell.net
(866) 356-2654
www.brainsell.net
Follow us on Twitter: @BrainSell
#LearningWithBrainSell