Important Summary discussion of chapter not article or section Due date today 6/30/15 in 8 hours or earlier No plagiarism in own words Will run through a plagiarism checker Will not accept if after due date Please cite and reference References and citation page must include a valid URL to take the reader to the electronic copy of each source. If cannot complete with the given instructions do not reply Please contact me if you have questions Write as a discussion of this part of the chapter with another student Please post I found the material interesting, or what do you think I may ask to change some areas at later date Please title first followed by discussion 100 to 200 word count each, can be longer if needed Please write clearly simplify I am in the U.S. No charts or graphs Needs to be like a discussion in class or post Make the minimum 10 post for discussion The Tools of Quality When we introduce a particular method of doing a job, it is natural to consider whether the method is appropriate or not. The decision is usually based on past results and experience, or perhaps on conventional methods. Procedures will be most effective if a proper evaluation is made, and on-the-job data are essential for making a proper evaluation. KAORU ISHIKAWA, Quality Tools Inventor 1 1Ishikawa, K., “Guide to Quality Control,” Asia Productivity Organization, Tokyo, Japan, 1985. Quality improvement in manufacturing or services, to be effective, should address the needs of the system as a whole. In this book we have attempted to address quality management from an integrative perspective. This perspective has encompassed the many functional areas of business, including supply chain management, marketing, accounting, human resources, operations, engineering, and strategy. None of these fields of endeavor operate in a vacuum. They are all interrelated and interdependent. Improving the System To be successful, a business or organization must balance the needs of these different functional areas around a coherent business vision and strategy. The objective of the system is to satisfy the customer. Customer satisfaction means higher customer retention, which leads to improved profitability. A quality system (Figure 10-1) uses the business model with a focus on the customer and includes the dynamics of continual improvement, change, planning, and renewal. Continual improvement is necessary for a company to learn to grow. Companies that are unable to adapt find themselves with stagnant cultures and labor forces. Many managers, on discovering that their organization has reached this point, believe they must resort to draconian measures such as layoffs and organizational reengineering to achieve change. If they had pursued continual improvement and learning in the first place, they might not have reached this juncture. Figure 10-1 Quality System Model This quality system is not just a series of variables and relationships. It is an interconnect.