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Psychology of High Performance
Organizations
John Willis

Director of Ecosystem Development
Docker, Inc.
@BOTCHAGALUPE
Psychology and High Performance
Organizations
John Willis

Director of Ecosystem Development
Docker, Inc.
@BOTCHAGALUPE
Agenda
• Introduction & Disclaimer
• Part 1 (of)
• Devops Survey
• Case Study (Sleeping)
• Part 2 (and)
• Understanding Burnout
• Mindsets
• Mindfulness
@botchagalupe
• a.k.a. John Willis
• Work at Docker
• 35 Years in IT Operations
• Exxon, Canonical, Chef, Enstratius,
Socketplane
• Devopsdays Core Organizer
• 35 Devopsdays
• DOES15 Organizers
http://ow.ly/ZclVW
Overview
Disclaimer Dude!
Part One
(of)
Psychology and/of High Performance Organizations
Devops Survey 2015
• Better code quality.
• Better testing.
• Building apps with
testability and
deployability in mind.
• Creating a culture of
continuous
improvement.
@botchagalupe
Devops Survey
Dr Deming’s System of
Profound Knowledge
Psychology and/of High Performance Organizations
Part Two
(and)
What
is
Burnout?
Psychology and/of High Performance Organizations
Lagging Indicators
• Health Care Costs
• Law Suits
• Turnover
• Optics
Psychology and/of High Performance Organizations
Leading Indicators
• Missed Deadlines
• Missed Opportunities
• Missed Threats
• Less Innovation
B-DOC
DR . Geri Puleo - Burnout During Organizational Change Model
Industry & Humanity Costs
• Leaving the Industry
• Suicide
Clinical Definitions
Psychology and/of High Performance Organizations
Three Dimensions (Maslach)
• Exhaustion
• Emotional exhaustion
• Cynicism
• Depersonalization
• Efficacy
• Personal Accomplishment
MBI
Burnout in Information
Security
My MBI
Psychology and/of High Performance Organizations
Six Mismatches
• Work Overload
• Lack of Control
• Insufficient Reward
• Breakdown of Community
• Absence of Fairness
• Conflicting Values
AWS - Survey
How
to
Overcome?
Psychology and/of High Performance Organizations
Men are disturbed not by things, but
by the view which they take of them
- Epictetus
People are disturbed not by things, but
by the view which they take of them
- Epictetus (modified)
MBI - Self Assessment
Mismatch - Self Assessment
AWS - Survey
How can you help others?
• Talk Talk Talk
• Listen Listen Listen
• Be Vulnerable
• Be Courageous
• Be Kind
Mindsets
Mindsets
• Fixed Mindset
• Fixed Belief
• Outcome based.
• Belief that intelligence and talent,
are fixed traits.
• Growth Mindset
• Alternative Belief
• Effort based
• Belief that abilities can be
developed through dedication
and hard work..
Mindsets Study
• Employees in a “growth
mindset” company are:
• 47% likelier to say that their
colleagues are trustworthy,
• 34% likelier to feel a strong
sense of ownership and
commitment to the company,
• 65% likelier to say that the
company supports risk
taking, and
• 49% likelier to say that the
company fosters innovation.
The Power of the Placebo
Effect
• Four Studies
• Pain/Morphine
• Housekeeper/Fitness
• Milkshake/Diet
• Wallstreet/Stress
Stress
• Mindsets and Biology
• Studies on Death Rates
• Blood Vessel
Responses
• Oxytocin
• Challenge Mindsets
Additional Mindsets Research
Mindfullness
Psychology and/of High Performance Organizations
Psychology and/of High Performance Organizations
Psychology and/of High Performance Organizations
• I had a black dog, his name was depression

https://www.youtube.com/watch?v=XiCrniLQGYc
• Living With a Black Dog

https://www.youtube.com/watch?v=2VRRx7Mtep8
• Stress and Depression - A taboo in our time

https://vimeo.com/channels/lascot14/106927863
• Be Brave 

https://vimeo.com/78624749
• Burnout in Information Security 

http://www.slideshare.net/secburnout/burnout-in-information-security
• Feeling Good – The New Mood Therapy

http://feelinggood.com/books/
• Happy (the movie)

http://www.thehappymovie.com/

• Karōjisatsu - Blog

http://itrevolution.com/karojisatsu/
• Burnout and post-traumatic stress disorder: Dr. Geri Puleo at
TEDxSetonHillUniversity

https://youtu.be/hFkI69zJzLI
• Understanding Burnout," Prof. Christina Maslach (U.C. Berkeley)

https://youtu.be/4kLPyV8lBbs
• Maslach Burnout Inventory 

http://www.mindgarden.com/117-maslach-burnout-inventory
• My First Year at Chef - Measuring all the things 

http://www.slideshare.net/nicolefv/nf-final-cheflisametrics2015ss
• A typology of organisational cultures

http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/
• REVERSING BURNOUT: How to rekindle your passion for your work

http://www.choixdecarriere.com/pdf/6573/Maslach_Leiter(2005).pdf

• Why Fostering a Growth Mindset in Organizations Matters

http://knowledge.senndelaney.com/docs/thought_papers/pdf/
stanford_agilitystudy_hart.pdf
• Change your Mindset, Change the Game: Dr. Alia Crum at TEDxTraverseCit
2014

https://www.youtube.com/watch?v=ev65KnPHVUk
• Understanding Burnout," Prof. Christina Maslach (U.C. Berkeley)

https://youtu.be/4kLPyV8lBbs
• Maslach Burnout Inventory 

http://www.mindgarden.com/117-maslach-burnout-inventory
• My First Year at Chef - Measuring all the things 

http://www.slideshare.net/nicolefv/nf-final-cheflisametrics2015ss
• A typology of organisational cultures

http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/
• REVERSING BURNOUT: How to rekindle your passion for your work

http://www.choixdecarriere.com/pdf/6573/Maslach_Leiter(2005).pdf

Extra Slides
I had a black dog, his name was depression
World Health Organization (WHO)
How to Beat the Black Dog
World Health Organization (WHO)
Living With a Black Dog
World Health Organization (WHO)

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Psychology and/of High Performance Organizations

  • 1. Psychology of High Performance Organizations John Willis
 Director of Ecosystem Development Docker, Inc. @BOTCHAGALUPE
  • 2. Psychology and High Performance Organizations John Willis
 Director of Ecosystem Development Docker, Inc. @BOTCHAGALUPE
  • 3. Agenda • Introduction & Disclaimer • Part 1 (of) • Devops Survey • Case Study (Sleeping) • Part 2 (and) • Understanding Burnout • Mindsets • Mindfulness
  • 4. @botchagalupe • a.k.a. John Willis • Work at Docker • 35 Years in IT Operations • Exxon, Canonical, Chef, Enstratius, Socketplane • Devopsdays Core Organizer • 35 Devopsdays • DOES15 Organizers http://ow.ly/ZclVW
  • 9. Devops Survey 2015 • Better code quality. • Better testing. • Building apps with testability and deployability in mind. • Creating a culture of continuous improvement. @botchagalupe
  • 11. Dr Deming’s System of Profound Knowledge
  • 16. Lagging Indicators • Health Care Costs • Law Suits • Turnover • Optics
  • 18. Leading Indicators • Missed Deadlines • Missed Opportunities • Missed Threats • Less Innovation
  • 19. B-DOC DR . Geri Puleo - Burnout During Organizational Change Model
  • 20. Industry & Humanity Costs • Leaving the Industry • Suicide
  • 23. Three Dimensions (Maslach) • Exhaustion • Emotional exhaustion • Cynicism • Depersonalization • Efficacy • Personal Accomplishment
  • 24. MBI
  • 28. Six Mismatches • Work Overload • Lack of Control • Insufficient Reward • Breakdown of Community • Absence of Fairness • Conflicting Values
  • 32. Men are disturbed not by things, but by the view which they take of them - Epictetus People are disturbed not by things, but by the view which they take of them - Epictetus (modified)
  • 33. MBI - Self Assessment
  • 34. Mismatch - Self Assessment
  • 36. How can you help others? • Talk Talk Talk • Listen Listen Listen • Be Vulnerable • Be Courageous • Be Kind
  • 38. Mindsets • Fixed Mindset • Fixed Belief • Outcome based. • Belief that intelligence and talent, are fixed traits. • Growth Mindset • Alternative Belief • Effort based • Belief that abilities can be developed through dedication and hard work..
  • 39. Mindsets Study • Employees in a “growth mindset” company are: • 47% likelier to say that their colleagues are trustworthy, • 34% likelier to feel a strong sense of ownership and commitment to the company, • 65% likelier to say that the company supports risk taking, and • 49% likelier to say that the company fosters innovation.
  • 40. The Power of the Placebo Effect • Four Studies • Pain/Morphine • Housekeeper/Fitness • Milkshake/Diet • Wallstreet/Stress
  • 41. Stress • Mindsets and Biology • Studies on Death Rates • Blood Vessel Responses • Oxytocin • Challenge Mindsets
  • 47. • I had a black dog, his name was depression
 https://www.youtube.com/watch?v=XiCrniLQGYc • Living With a Black Dog
 https://www.youtube.com/watch?v=2VRRx7Mtep8 • Stress and Depression - A taboo in our time
 https://vimeo.com/channels/lascot14/106927863 • Be Brave 
 https://vimeo.com/78624749 • Burnout in Information Security 
 http://www.slideshare.net/secburnout/burnout-in-information-security • Feeling Good – The New Mood Therapy
 http://feelinggood.com/books/ • Happy (the movie)
 http://www.thehappymovie.com/

  • 48. • Karōjisatsu - Blog
 http://itrevolution.com/karojisatsu/ • Burnout and post-traumatic stress disorder: Dr. Geri Puleo at TEDxSetonHillUniversity
 https://youtu.be/hFkI69zJzLI • Understanding Burnout," Prof. Christina Maslach (U.C. Berkeley)
 https://youtu.be/4kLPyV8lBbs • Maslach Burnout Inventory 
 http://www.mindgarden.com/117-maslach-burnout-inventory • My First Year at Chef - Measuring all the things 
 http://www.slideshare.net/nicolefv/nf-final-cheflisametrics2015ss • A typology of organisational cultures
 http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/ • REVERSING BURNOUT: How to rekindle your passion for your work
 http://www.choixdecarriere.com/pdf/6573/Maslach_Leiter(2005).pdf

  • 49. • Why Fostering a Growth Mindset in Organizations Matters
 http://knowledge.senndelaney.com/docs/thought_papers/pdf/ stanford_agilitystudy_hart.pdf • Change your Mindset, Change the Game: Dr. Alia Crum at TEDxTraverseCit 2014
 https://www.youtube.com/watch?v=ev65KnPHVUk • Understanding Burnout," Prof. Christina Maslach (U.C. Berkeley)
 https://youtu.be/4kLPyV8lBbs • Maslach Burnout Inventory 
 http://www.mindgarden.com/117-maslach-burnout-inventory • My First Year at Chef - Measuring all the things 
 http://www.slideshare.net/nicolefv/nf-final-cheflisametrics2015ss • A typology of organisational cultures
 http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/ • REVERSING BURNOUT: How to rekindle your passion for your work
 http://www.choixdecarriere.com/pdf/6573/Maslach_Leiter(2005).pdf

  • 51. I had a black dog, his name was depression World Health Organization (WHO)
  • 52. How to Beat the Black Dog World Health Organization (WHO)
  • 53. Living With a Black Dog World Health Organization (WHO)