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Collaboration Success Brief

Common pitfalls to collaboration using Atlassian Confluence and how to overcome them.

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Collaboration Success Brief

  1. 1. COLLABORATION ROADMAP FOR SUCCESS ! Boots W. Channel Support Superstar
  2. 2. founded 1997 partner 2005
  3. 3. OUR CHALLENGE • 70% of IT projects fail • features, technology • lack of user adoption
  4. 4. Confluence ROI COLLABORATION TOOLS ARE HIGH RISK Return Low High User Adoption Rate
  5. 5. FOUR UNIVERSAL TRUTHS ABOUT NORMAL PEOPLE
  6. 6. PEOPLE DON’T LIKE IT WHEN THEY DON’T BELONG
  7. 7. PEOPLE DON’T BOND WITH TOOLS
  8. 8. PEOPLE DON’T LIKE CHANGE
  9. 9. PEOPLE DON’T LIKE HARD
  10. 10. KEYS TO SUCCESS • design • information architecture • tools
  11. 11. 5 STRATEGIES
  12. 12. 1. MAKE USERS FEEL LIKE THEY BELONG • recognize our tribal nature • make the ‘snap’ in your favor
  13. 13. TURN THIS
  14. 14. INTO THIS
  15. 15. HUGS, ANYONE?
  16. 16. WEAPON: GRAPHIC DESIGN
  17. 17. REFLECT YOUR COMPANY • users will belong • and feel less change
  18. 18. 2. BUILD AN INFORMATION ARCHITECTURE • maps organization to tool features • ensures internal structures are familiar and usable
  19. 19. HARD TO USE EXPENSIVE TO FIX
  20. 20. www.brikit.com
  21. 21. www.brikit.com
  22. 22. makes users feel comfortable ! familiarity reduces sense of change
  23. 23. 3. MAKE IT SIMPLE • “like surfing the web” • familiar menus • layouts for consistency • site-map footers • navigation aids
  24. 24. MAKE IT SIMPLE (CONTINUED) • group spaces into sub-sites • own menus, layouts, footers, etc. • incrementally reveal complexity • make it obvious where to put stuff
  25. 25. 4. CONVEY MEANING THROUGH DESIGN • reduce apparent complexity • visually prioritize information • design templates for consistency
  26. 26. 5. GARDEN IT • your organization changes • tools evolve • new opportunities • new pain points
  27. 27. GARDEN IT (CONTINUED) • plan for regular updates • tools • information architecture • design
  28. 28. www.brikit.com
  29. 29. www.brikit.com
  30. 30. BONUS TIPS • minimize custom coding • check add-on upgrade history • aim to be “future proof”
  31. 31. REVIEW • address the cultural challenges • three keys to success • five strategies to drive user adoption
  32. 32. ! solutions@brikit.com youtube.com/GetBrikit follow us @GetBrikit LEARN MORE
  33. 33. PHOTO CREDITS ! people http://www.flickr.com/photos/brizzlebornandbred/8626576329 normal http://www.flickr.com/photos/jdhancock/3725688716 fish http://www.flickr.com/photos/bryanto/4151826036 tool http://www.flickr.com/photos/hotiron/4798419410 orangutan http://www.flickr.com/photos/55524309@N05/5377715475 barbed http://www.flickr.com/photos/monica_mae/4706709263 dolphins https://www.flickr.com/photos/stefanhaubold/3823503628 pencils https://www.flickr.com/photos/summerskyephotography/8195218872 times square https://www.flickr.com/photos/justininsd/8104017791 architecture https://www.flickr.com/photos/wojtekgurak/4107951711 socks https://www.flickr.com/photos/dolmansaxlil/4965288840 steps https://www.flickr.com/photos/grantmac/518462894

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  • Saccopharynx

    Apr. 16, 2015
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    Apr. 20, 2015
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    Nov. 18, 2018

Common pitfalls to collaboration using Atlassian Confluence and how to overcome them.

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