O slideshow foi denunciado.
Utilizamos seu perfil e dados de atividades no LinkedIn para personalizar e exibir anúncios mais relevantes. Altere suas preferências de anúncios quando desejar.

The Dynamics of Conflict Management

Conflict is inevitable. Some conflicts may even become very negative experiences for us; yet, one thing is for sure. All conflicts are are opportunities for us to grow, either as individuals or as teams.

In this speech I delivered for the Philippine Dental Association QCDCI, we explore 'The Dynamics of Conflict Management', our rights and responsibilities when communicating, the communication style we need to adapt when in conflict and how to re-frame negative statement during conflict. By learning these basic concepts, we should be able to effectively manage any conflict that may come our way.

  • Seja o primeiro a comentar

The Dynamics of Conflict Management

  1. 1. The Dynamics of Conflict ManagementApplying Assertive Communication to Manage Conflict in the Workplace Copyright © 2017 by Boom San Agustin for the Philippine Dental Association QCDCI
  2. 2. Hello
  3. 3. My name is Boom @BoomYourSales
  4. 4. I will be your final speaker for this morning
  5. 5. I wrote this book
  6. 6. … and I run this company www.OurKnowledge.asia
  7. 7. … and this company www.AdWolf.net
  8. 8. … and this publication www.RoundUp.ph
  9. 9. So…
  10. 10. Is conflict bad?
  11. 11. When is conflict good?
  12. 12. Before managing conflict…
  13. 13. … let’s first discuss your rights & responsibilities when communicating
  14. 14. Rights Responsibilities Respect Others Listen to Others’ Opinions Acknowledge Respect Others’ Limits Be Respected Express Opinions Ask Set Limits Rights & Responsibilities of Communication
  15. 15. What communication style is needed for managing conflict?
  16. 16. OpennessofCommunication Consideration for Others LowHigh Low High The Four Basic Communication Styles Openly Aggressive Assertive Concealed or Passive Aggressive Passive
  17. 17. What should our frame of mind be when dealing with negative situations?
  18. 18. When dealing with situations that are framed negatively we should…
  19. 19. Reflect Try to understand what the speaker is saying despite any negative framing
  20. 20. Reframe Try to repeat the speaker’s message in your head by using your own words Clarify the negative statement and Remove any ‘negative framing’ from the message
  21. 21. Reply Give the appropriate reply to the other party when needed Be assertive in your reply
  22. 22. Let’s give it a try…
  23. 23. The statement… Do you know what time it is? Your system sucks!
  24. 24. Reflect What is the other person trying to say? Consider all data available. Reframe He could mean: “Is there a way to get things done faster?” Reply I truly apologize for the delay. To ensure this doesn’t happen again, may I suggest…
  25. 25. @BoomYourSales @BoomYourSales @BoomYourSales

    Seja o primeiro a comentar

    Entre para ver os comentários

  • boomsanagustin

    Sep. 3, 2017
  • Sgallow1

    Sep. 25, 2017

Conflict is inevitable. Some conflicts may even become very negative experiences for us; yet, one thing is for sure. All conflicts are are opportunities for us to grow, either as individuals or as teams. In this speech I delivered for the Philippine Dental Association QCDCI, we explore 'The Dynamics of Conflict Management', our rights and responsibilities when communicating, the communication style we need to adapt when in conflict and how to re-frame negative statement during conflict. By learning these basic concepts, we should be able to effectively manage any conflict that may come our way.

Vistos

Vistos totais

1.246

No Slideshare

0

De incorporações

0

Número de incorporações

11

Ações

Baixados

25

Compartilhados

0

Comentários

0

Curtir

2

×