- Apresentações
- Documentos
- Infográficos
Community Engagement: Managing Communities Across Digital Embassies
Edelman Digital
•
Há 13 anos
Becoming a Jedi Master. The secret art of cultivating online communities Luis Suarez
OpenKnowledge srl
•
Há 11 anos
Fostering Online Communities by Tara Hunt
Tara Hunt
•
Há 17 anos
Reducing Support Costs by Turning to the Community (Keynote)
Get Satisfaction
•
Há 15 anos
Who Are the People in Your Neighborhood? Archetypes of Community Participation and How to Engage with Them (Keynote)
Get Satisfaction
•
Há 15 anos
166 Case Studies Prove Social Media Marketing ROI
Rob Petersen
•
Há 11 anos
What's your story? Designing a holistic customer experience
Joyce Hostyn
•
Há 14 anos
Customer Service Strategy
Yodhia Antariksa
•
Há 16 anos
The way we will complain (sourced now)
Esteban Kolsky
•
Há 11 anos
The Future of Customer Service, Frank Eliason, SVP Citi,
Our Social Times
•
Há 12 anos
Social Media & Debt Management
Martin Hill-Wilson
•
Há 13 anos
How marketing & customer service can work together
Martin Hill-Wilson
•
Há 12 anos
Social media & customer service cutting through the hype
Martin Hill-Wilson
•
Há 12 anos
Case Study: Voyages SNCF and Social CRM
Our Social Times
•
Há 12 anos
Social CRM and Social Business
Our Social Times
•
Há 12 anos
How Vistaprint Manages Customer Engagement
Our Social Times
•
Há 12 anos
Above The Funnel: Integrating Social and CRM
Our Social Times
•
Há 12 anos
Facebook: from value to engagement. Are your fans your tomorrow’s customers?
Our Social Times
•
Há 12 anos
Case Study: Creating a Successful Customer Community for Peugeot
Our Social Times
•
Há 12 anos
Case Study: Implementing Social CRM and Enterprise 2.0. at Lyonnaise des Eaux
Our Social Times
•
Há 12 anos