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Liezl H Ball
Theo JD Bothma
Department of Information Science
The importance of usability evaluation
when developing digital tools for
a library – a case study
BOBCATSSS 2017
Tampere, Finland
25-27 January 2017
Overview
• Introduction
• The e-dictionary Afrikaanse idiome-
woordeboek
• Methodology
• Findings
• Conclusion
Introduction
Introduction
Introduction
The e-dictionary:
Afrikaanse idiome-woordeboek
The e-dictionary:
Afrikaanse idiome-woordeboek
• Function theory
• Technologies for e-dictionaries
The e-dictionary:
Afrikaanse idiome-woordeboek
The e-dictionary:
Afrikaanse idiome-woordeboek
Search fields
Display fields
The e-dictionary:
Afrikaanse idiome-woordeboek
Expression
Examples
Expressions in English
Methodology
• Usability evaluation
– Heuristic evaluation
– Usability testing
Methodology
• Usability evaluation
– Heuristic evaluation
• Expert uses criteria
– Usability testing
• Seven users
• 16 tasks, scenario with real information need
• Questionnaire
Findings
• Content
• Information architecture
• Navigation
• Access (search and browse)
• Help
• Customisation
Conclusion
• Designers and users have different opinions
• Usability evaluation can identify issues
• Even if users struggle with some aspects,
there is a need for advanced tools
• Users should be educated
• Information literacy should include dictionary
literacy
Conclusion
If usability is used to identify flaws in design,
and users are educated in e-dictionary use,
designers and developers of e-dictionaries can
confidently create advanced e-dictionaries that
include tools through which users can find
specifically what they are looking for.
Thank you!
Questions / comments?
Liezl.Ball@up.ac.za
Theo.Bothma@up.ac.za

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Liezl Ball and Theo Bothma - The importance of usability evaluation when developing digital tools for a library – a case study - BOBCATSSS 2017