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The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013
The Social Enterprise of 2013

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The Social Enterprise of 2013

25 de Oct de 2012••
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Tecnologia

Learn how IT organizations can embrace social platforms like Twitter, Facebook, LinkedIn and even Pinterest to engage with users and employees while fostering business success.

BMC Software
Sr. Program Manager for Social Media at BMC Software em BMC Software
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The Social Enterprise of 2013

  1. Build The 2013 Social Enterprise Social IT and the Social Enterprise of Yesterday #BMCSocial
  2. @servicesphere #BMCSocial Agenda • Introductions & Dialog Options • Five Top Public Social Tools (or MORE!) • Knowledge Worker Divide • How BMC Can Help • Q&A @ErinKAvery 2 © Copyright 10/25/2012 BMC Software, Inc
  3. Erin Avery Chris Dancy #BMCSocial @erinkavery @servicesphere 3 © Copyright 10/25/2012 BMC Software, Inc
  4. Five Top Public Social Tools (or MORE!) 4 © Copyright 10/25/2012 BMC Software, Inc
  5. @servicesphere #BMCSocial Support Support 2003 Support 2013 Authenticity Metrics Collaborative Methods Experiential Frameworks Instant / Trusted Answers Alternatives Tools Hyper Local Incidents / Problems Praise & Feedback Permissions @ErinKAvery 5 © Copyright 10/25/2012 BMC Software, Inc
  6. @servicesphere #BMCSocial Facebook Employee to Employee Facebook Pages Facebook Commercial Solutions Facebook Custom Development Solutions (FBML) Facebook Groups Events that effect users @ErinKAvery 6 © Copyright 10/25/2012 BMC Software, Inc
  7. @servicesphere #BMCSocial Twitter Feedback Outages Innovation (listening) SMS Backbone Push Messages e.g. follow ‘helpdesk' to 40404 @ErinKAvery 7 © Copyright 10/25/2012 BMC Software, Inc
  8. @servicesphere #BMCSocial foursquare Location based Knowledge Tips/Tricks/FAQ’s based on geofencing Photos of common objects people might be looking for specific areas @ErinKAvery 8 © Copyright 10/25/2012 BMC Software, Inc
  9. @servicesphere #BMCSocial LinkedIn Company Page Company Employee Group Company Product Group Company Alumni Group Events for the organization @ErinKAvery 9 © Copyright 10/25/2012 BMC Software, Inc
  10. @servicesphere #BMCSocial Multimedia YouTube SoundCloud FAQ’s Short audio messages & updates Unboxing Videos Collaborative audio knowledge Tutorials Best practices/ Education Staff Introductions Embeddable code & links Embeddable Code & Links @ErinKAvery 10 © Copyright 10/25/2012 BMC Software, Inc
  11. @servicesphere #BMCSocial Blogging & More Blog Google Plus Help Desk page for tagging and Blogging supporting users Help Desk Knowledge Highlights Help Desk Staff Highlights Alerts and updates Tumblr Group administration Group updates on projects, Event listings for changes & non integration into audio, video, text and other systems. critical updates @ErinKAvery 11 © Copyright 10/25/2012 BMC Software, Inc
  12. @servicesphere #BMCSocial More & More Pinterest Service Request Catalog Service Pipeline Testing Crowd sourced Opinion on changes to systems or UI’s. @ErinKAvery 12 © Copyright 10/25/2012 BMC Software, Inc
  13. Knowledge Worker Divide 13 © Copyright 10/25/2012 BMC Software, Inc
  14. @servicesphere #BMCSocial Skills Knowledge Worker 2003 Knowledge Worker 2013 Email Work Narration Survey Experience Mapping Software Based Channel Based Document Based Link Based Team Player Network Player File Retrieval Knowledge Locker Relevance Context Soft Skills EQ Trust / Authenticity Out Sourcing / In Sourcing Personal Sourcing / Mall Sourcing @ErinKAvery Tasks Micro-Tasks 14 © Copyright 10/25/2012 BMC Software, Inc
  15. @servicesphere #BMCSocial Metrics Metrics 2003 Metrics 2013 Annual Review Real Time & Mobile Resolution Management Opportunity Management Projects on Time / Budget Ideas on Innovation / Creativity Date, Time, Volume based Value based Peer Feedback Sentiment Analysis Knowledge Recorded Knowledge Shared Leadership Amplification @ErinKAvery 15 © Copyright 10/25/2012 BMC Software, Inc
  16. @servicesphere #BMCSocial Tools For You For Robots For Others @ErinKAvery 16 © Copyright 10/25/2012 BMC Software, Inc
  17. @servicesphere #BMCSocial Work Flow 2013 EMAIL Link Retrieve Offline Locker / Consume / Metric Share @ErinKAvery 17 © Copyright 10/25/2012 BMC Software, Inc
  18. #BMCSocial How BMC Can Help 18 © Copyright 10/25/2012 BMC Software, Inc
  19. @servicesphere #BMCSocial How BMC Can Help Post Updates to Facebook & Twitter Feed Tweets to ITSM Console Create Incidents from Tweets Direct Message user via Twitter @ErinKAvery 19 © Copyright 10/25/2012 BMC Software, Inc
  20. @servicesphere @ErinKAvery #BMCSocial 20 © Copyright 10/25/2012 BMC Software, Inc
  21. @servicesphere @ErinKAvery #BMCSocial 21 © Copyright 10/25/2012 BMC Software, Inc
  22. @servicesphere @ErinKAvery #BMCSocial 22 © Copyright 10/25/2012 BMC Software, Inc
  23. @servicesphere @ErinKAvery #BMCSocial 23 © Copyright 10/25/2012 BMC Software, Inc
  24. @servicesphere @ErinKAvery #BMCSocial 24 © Copyright 10/25/2012 BMC Software, Inc
  25. @servicesphere @ErinKAvery #BMCSocial 25 © Copyright 10/25/2012 BMC Software, Inc
  26. @servicesphere @ErinKAvery #BMCSocial 26 © Copyright 10/25/2012 BMC Software, Inc
  27. @servicesphere #BMCSocial Nov 27: Learn how BMC embraces Social IT Dec 10: The Contextual Bio Enabled Enterprise of Tomorrow Follow @BMC_FootPrints for details @ErinKAvery 27 © Copyright 10/25/2012 BMC Software, Inc
  28. Questions via chat? 28 © Copyright 10/25/2012 BMC Software, Inc
  29. Thank You 29 © Copyright 10/25/2012 BMC Software, Inc

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