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Cisco it collaboration for blue chip 03 2011
1.
Cisco IT Collaboration Rich
Gore 23 March 2011 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
2.
Collaboration… •
68,000 employees -- 45,000 contractors -- 130+ Extranet partner companies • 350 locations in 440 buildings in 90 countries • 22M calls / yr. at 30+ IP Contact Centers • 300,000 UC end devices (phones, softphones, mobile devices, etc) • 1010+ Telepresence units, 64% utilized; 30,000 Telepresence meetings per month • 600,000 Webex meetings, 110 Million conferencing minutes / month • 2.4 Million intranet web pages; 42,000 Wiki pages • 2,000 new videos uploaded / month; 120,000 views / month © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
3.
Collaboration… •
68,000 employees -- contractors -- 130+ Extranet partners • 350 locations in 90 countries • 440 buildings • 22M calls / yr. at 30+ IP Contact Centers • 980+ Telepresence units • 300,000 UC end devices (phones, softphones, mobile, etc). • 2.4 Million web pages; 42K Wiki pages • 110 Million conferencing minutes / month © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
4.
Enterprises Challenged to
Keep Pace Technology Users Taking Designed for the Old Matters into Their World Own Hands Enterprise Employee © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
5.
Wikis
Discussion RSS Forums IM Social Bookmarking © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
6.
The CIO Is
Caught In The Middle Enterprise Employee Demands Demands Standards, “I want Facebook for Compliance the Enterprise...” DR Strategies “I’m going to do it whether you Security support it or not...” Operational “Why can’t I get Excellence access to…” QoS, SLAs © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
7.
The Role of
IT: Synchronization Control Chaos © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
8.
Four Trends Driving
Collaboration • Continuous Connectivity • Virtualization • SOA •Social Software Technology • Globalisation • Scale Speed • Employee Mobility • Empowered Employees • Real-time Content and Video Mobility • Consumer-like Business • Device Proliferation Capabilities • Green • Work Anywhere, Anytime •Economic Pressures Content • Current Content - Email, PowerPoint • New Content - Wikis, blogs • Video © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
9.
IP
Mobile Customer Enterprise Communications Telepresence Conferencing Messaging Social Software Applications Care On-Premise Hybrid SaaS © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
10.
Telepresence Data
1010+ rooms at Cisco In 241 cities in 59 countries 909,000 meetings 191,000 avoided travel $817 M travel cost avoided $306 M productivity cost savings 441 Metric tons emissions avoided © 2010 Cisco and/or its affiliates. All rights reserved. 64% Avg. Utilization Cisco Confidential 10
11.
•20,000 global participants
•90 countries, 270 cities •211 million air miles avoided •88 hrs of consecutive events •Streaming video • Integration of 7 technologies •90% cost savings •Highly engaged employee experience © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
12.
Enterprise/Scheduled to Personal/Ad-hoc Meeting
Room and 1,200 H.323 Video Phone / PC based Industrial Video Conferencing units Video Advantage Conferencing units at home and office Webex, Movi, EX90, for office / home Telepresence… Reference Points • Video conferencing at Cisco had very slow growth until ease-of-use and quality improved • Today Cisco generates hundreds of thousands of video conferencing minutes per month • Integration of Tandberg solutions likely to increase that significantly © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
13.
• 700K meetings
/ mo. (5M minutes / day) • 68% usage increase in 12 months • Full migration activities took 45 days • Included testing ,backup, readiness • Actual account migration took 2 weeks • 87K users now with single IM solution • Significant usage increase over previous IM • Business to Business IM federation • Changes policy and process © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
14.
Enterprise/Scheduled to Personal/Ad-hoc Meeting
Room and 1,200 H.323 Video Phone / PC based Industrial Video Conferencing units Video Advantage Conferencing units at home and office Webex, Movi, EX90, for office / home Telepresence… Reference Points • Video conferencing at Cisco had very slow growth until ease-of-use and quality improved • Today Cisco generates hundreds of thousands of video conferencing minutes per month • Integration of Tandberg solutions likely to increase that significantly © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
15.
Webex Conferencing
600,000 Webex meetings / month 110 Million conferencing minutes / month About 10% video enabled © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
16.
Telepresence Data
1002+ rooms at Cisco In 245 cities in 60 countries 893,000 meetings 194,000 avoided travel $804M travel cost avoided $291 M productivity cost savings 434 Metric tons emissions avoided 64% Avg. Utilization © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
17.
WebEx Client User
Experience Video of the active speaker from the TelePresence room in widescreen display Video of participants joining via WebEx Integrated participant list with active speaker indication © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
18.
1,138 deployed today
(started Sept 2010) 5,000 predicted by end of CY2011 This may scale to 20,000 if we enable our entire sales force Deployment delayed due to: – Capability enablement (interop) – WAN Bandwidth concerns Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18
19.
558 deployed today
(started Sept 2011) 1500 deployed by end of CY2011 Deployment delayed due to: – Capability enablement (interop) – WAN Bandwidth concerns Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19
20.
14000
Videos 2000 more / month 120,000 views / month 23 x growth in one year © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
21.
7,000 Active
Wikis 42,000 pages 8 x growth since 2008 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
22.
3000 +
entries 30-60 more / month 550,000 views / month © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
23.
© 2010 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 23
24.
eLearning © 2010 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 24
25.
Workforce Services Today
HR Services (Comp, Staffing, Finance Services (Payroll, Benefits, Learning, HR Support) Stock, 401k, Procurement) Functionally Driven WPR Services (Cafes, IT Services (Mobility, Shipping, Facilities) Computing, Network, IT Support) Difficult to find & navigate Many are event driven Underlying content missing, incorrect or outdated © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
26.
Information: Many Sources.
One View. Integration Personal with Dashboard Directory to show Integration Experts with Tagging and Ratings Personal Communities Integration with Show Integration and Share with related Communities Integration Soon – with relevant integration blogs and with UC / discussion Webex forums © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
27.
Collaboration Experience -
Booth C1 www.cisco.com/go/collaborationexperience © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
28.
Thank you.
Cisco on Cisco www.cisco.com/go/ciscoit
29.
Cisco Global Clusters
EMEA Amsterdam, London, Brussels MPLS Network San Jose Boxborough Tokyo RTP Bangalore, Bahrain India Dallas Hong Kong Singapore Sydney Johannesburg Cisco CUCM Clusters Cisco Backbone WAN Campus IPCC 10 Gigabit Ethernet – 10 Gbps WAN Voicemail OC48 - STM16 - 2.5 Gbps OC12 - STM4 - 622 Mbps Extranet Conferencing OC3 - STM1 - 155 Mbps © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
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