How to Engage with Us
Got a question? Submit it in the Webex Q&A box
Recorded? Of course!
Feedback? Survey will be available at the end of the
Webinar
Follow us:
Twitter: @LinkedInMktg
LinkedIn www.linkedin.com/company/linkedin-marketing-solutions
@LinkedInMktg
10Pieces of content
are consumed before
a purchasing decision
is made
90%Before customers
reach out directly
It’s a challenging world
Source: Forrester, “Accelerating Revenue in a Changed Economy”
Source: Zero Moment of Truth Study, Google
@LinkedInMktg
41%
of online ads reach the wrong audience*
60-70%
Content goes unread**
*Defining Online Ad Success: How benchmarks are shifting as advertisers take aim,” Nielsen **Inciting a B-to-B Content Revolution,” Sirius Decision
***B2B campaign form conversion rates range from 1-5%, Sirius Decisions Benchmark Survey.
The challenge remains
Reach the right people and convert high quality prospects
@LinkedInMktg
Reach only the right people
Deliver highly relevant
content in the right channel
Acquire new customers
Imagine if the funnel worked like it should
@LinkedInMktg
Peers
1MM+ posts/wk in Groups
130k/wk Member Posts
News
2MM+ Publishers
LinkedIn Pulse
Brands
7MM+ Company Pages
Company Updates
18MM+ Slideshares
Elevate
Education
270k+ Lynda videos
Professional Publishing Platform
Thought Leaders
500+ Influencers
@LinkedInMktg
Who would you like to reach?
Available Targeting Facets
Company Name, Industry, Size
Job Title, Function, Seniority
Member Skills
Schools, Degree, Field of
Study
Groups
Gender & Age
• Target professionals who live in target
cities along key routes
• Identify members who belong to
LinkedIn groups related to business
travel in Asia
“We knew we needed to advertise where business people – and
especially the business travelers – are going to be. They’re on LinkedIn.”
Dennis Owen, VP Marketing Americas, Cathay Pacific Airways
Generate product
awareness
@LinkedInMktg
LinkedIn Onsite Display
Reach a professional audience in a premium context
Target LinkedIn members with accuracy based on the
professional member profile, including audience segments
unique to LinkedIn.
Reach your audience in the high-quality context of the
LinkedIn desktop experience
Deploy a variety of formats from IAB standard ads to highly
engaging native formats
@LinkedInMktg
“LinkedIn’s ability to target our campaign helped us
find the quality leads we needed for the sales funnel.
We’re starting conversations with the right people,
which means increased conversions down the line.”
Andrew Hahn
Senior Manager of Online Marketing, MarketShare
Sharing content to raise awareness
Average clickthrough rates of 0.10% - double
MarketShare’s expectations
Campaign acquires leads in new verticals
High-quality leads are engaged and move further down the
sales funnel
@LinkedInMktg
After exposure to Adobe’s Sponsored
Updates, marketing decision makers were:
• 50% more likely to agree that “Adobe is
shaping the future of digital marketing”
• 79% more likely to agree that “Adobe can
help me optimize my media spend”
“With the ability to target specific audiences with relevant and contextual
content, Sponsored Updates allowed us to reach the right audience on
the right channel.”
Maria Poveromo, Senior Director, PR, AR, and Social Media, Adobe
Build thought
leadership
@LinkedInMktg
Address your audience directly, ask
them questions
Strong Visuals: Attention grabbing images such as
recognized leaders, interesting infographics
Type of content: Snack-able content, Lists,
valuable industry insights
Be Concise: Keep your intro
to 140 characters
Anatomy of an effective Sponsored Update
@LinkedInMktg
Getting started on Sponsored Updates is as Easy as 1-2-3
Company Page
1. Create a Company
Page and/ or
Showcase Page
Campaign
1. Assign Company
Page Admin who will
post content
2. Designate your
Campaign
Manager(s)
Content
1. Organize your
Content
2. Outline an Editorial
Calendar
@LinkedInMktg
Your company website is a great place to start leveraging
content for Sponsored Updates
SpecificsWhere to look What to look for
Company
Website
Company Blog
Relevant Content
Engaging Images
Cadence
Company Resources
Videos
Whitepapers
Other Destinations
‘About Us’ Section
Promoting other
Social Media Channels
PR/NewsSection
Company Announcements
Industry news
@LinkedInMktg
With Direct Sponsored Content, reach your target audience
directly in the feed without publishing on your Company Page
Personalize
Test
Control
@LinkedInMktg
Generate leads
• 4x lower cost per lead compared to
search advertising
• 3x lower cost per click compared to
search advertising
• 2.5x growth in Company Page
followers
“With Sponsored Updates, we get the right kind of leads who are not only
interested in the relevant content we’ve created and in learning more
about our product, but also fit our target audience profile perfectly.”
Rick Schultz, Senior VP of Marketing, Alteryx
@LinkedInMktg
Get the attention of your highest-value audiences with personalized
targeted messages on LinkedIn
LinkedIn Sponsored InMail
@LinkedInMktg
Mobile design optimized for clicks:
Persistent call to action button while user
scrolls and easy to read formatting
Real-time delivery eliminates waste:
Sponsored InMail messages are only
delivered when members are on LinkedIn
Uncluttered professional context:
With strict delivery frequency caps your
message gets maximum mindshare
Flexibility to personalize your content:
Send a personalized message that will
resonate most with your target audience
Unique Product, Uncluttered Environment and Effective Results
@LinkedInMktg
Generate leads
• Open rate of 48% using Sponsored
InMail, with response rate 11x better
than other social channels
• Cost per lead 73% lower than other
social channels
• Clickthrough on Sponsored Updates
4x LinkedIn benchmarks
“With open rates as high as 48 percent, LinkedIn’s Sponsored InMail
knocked the socks off our own email campaigns – and Sponsored
Updates gave us the brand awareness we needed.”
Brett Chester, Vice President of Online Marketing, Replicon
@LinkedInMktg
“In just one LinkedIn campaign, we nearly reached our annual
membership goal.”
Michael Voss, Director of Brand Management, International Coach Federation
• 1,899 new members enrolled
• Total revenue from new members:
$465,000 – campaign ROI of 1,761%
• 45% open rate for Sponsored InMail,
4.6% CTR
• Sponsored Updates engagement
2X LinkedIn benchmarks
Generate leads
@LinkedInMktg
Consider the context of your message and the member’s experience
Your Campaign’s Impact Starts with the Preview
Limit the subject & description lines to
3-8 words
Include a clear call to action or benefit in
the subject
Content, context and call to action
determines whether sender is company or
an individual
Inbox preview should be consistent with
the message and landing page
@LinkedInMktg
On Average 30-40% of Opens Happen on Mobile
Keep the message short and concise to avoid
overwhelming the member with content
(under 1200 characters)
Include a clickable link in the message body helps
to get a higher CTR on mobile
Avoid using too much formatting and spacing.
Plain text and up to 3 bullets works best
Make sure your landing page is mobile
responsive and build your form to only capture
information you need
@LinkedInMktg
Sponsored InMail best practices
1. Use targeting on LinkedIn to deliver the right message to the right
person at the right time
2. Create a compelling inbox preview to drive opens
3. Develop personalized content that helps, vs strictly sells
4. Optimize your content for mobile engagement
5. Create a simple landing page with clear conversion path
@LinkedInMktg
Measurement for Success:
• Quality Traffic – 72% Manager+
• Engagement – 24X blog visitors YOY
• MQLs – 68% of MQLs from content
• Pipeline – 35% new biz from marketing
Success metrics
I’ll first share our perspective on the challenges presented by the evolving buyer behavior, then spend the bulk on 2 other topics:
1) the new keys to success with LinkedIn based on our new product set.
And 2) I’ll share insights into how my marketing team is using LinkedIn
We all know that it’s becoming increasingly difficult to influence purchase decisions. The buyers journey is non-linear and people are making it through 90% of it before they reach out directly. Today’s buyers have no shortage of online destinations they can visit to to find information about products, compare prices, get social recommendations and so on.
Against this backdrop, content is playing a huge role in the buying process, making it easier for buyers to be self-sufficient, and that’s why they’re able to make it through most of this journey on their own. On average, people are consuming 10 of those pieces of content before making a purchase.
So what’s the bottom line? To be successful, marketers need to get their brands and the right message and content in front of the right prospects at every stage of the purchase decision if you want to to be in a strong position to shape the outcome. Said another way, relevant content is the key.
But, no big surprise, getting relevant content in front of prospects where and when they need is far easier said than done. Why is that?
First, marketers are challenged to cost-efficiently get their brands and content in front of their target audiences early in the buy process, a challenge underscored by this Nielsen stat that more than 40% of ads are not reaching the right audiences.
Next, even when we do get in front of our prospects -- and even with the big investment most marketing orgs are making in content marketing -- it seems we’re struggling to be relevant, and helpful, with 60-70% of content we’re creating going unread. In fact, this stat from Sirius Decisions uncovered that the most cited reason as to why B2B content goes unread is that it’s irrelevant to the target audience.
Finally, as we drive prospects lower in our funnels, even when we manage to reach the right audiences and drive them to our websites, 95 of 100 visitors are leaving without filling out a web form. So, in the best case, you’re getting a 5% conversions on your site visitors – the average is more like 2 – 3%
This is a pretty sobering snapshot which implies a lot of potential value slipping through our fingers... but it also presents some pretty big opportunities for upside if we can make progress in these areas.
....but it also presents some pretty big opportunities for upside if we can make progress in these areas.
What if you could be sure to reach only the right people and deliver highly relevant content to them in the channels where they’re engaging. By doing so, you’d be better able to drive them to your site or the right destination based on your campaign.
Then, what if you could establish an ongoing connection with them and provide them the content they want at the exact right times to help them make their purchase decision?
What if you could eliminate all those leaks and realign the funnel, generating significantly more conversions and opportunities?
<Short Version>
This is what we’ve been hard at work solving in LinkedIn Marketing Solutions.
LinkedIn has products that impact every stage of your funnel. We’ve built an end-to-end, full-funnel set of solutions that can help you impact every stage of your funnel. Our platform puts us a unique position to help you
generate awareness and reach more of the right people
engaging those audiences until they’re ready to connect with a Sales rep, by delivering the most appropriate content depending on where they are in their buy process
<Extended Version with some product detail>
- At the top of the funnel, we have our LinkedIn Display Advertising solutions which will give you two powerful ways to make sure you’re reaching new audiences, that you’re on the radar and building brand with the right audiences: LinkedIn Onsite Display and LinkedIn Network Display.
-As prospects start their journey down your funnel, content marketing plays a huge role in driving prospects from one stage to the next. And, here LinkedIn Sponsored Updates lets you get your content directly in the LinkedIn feed, where you’re essentially capturing people’s attention when they’re most engaged – while reviewing information shared by their professional network.
- And, as you move firmly into the lower half of the funnel where direct response goals reign supreme, Sponsored InMail is a game changer in terms of taking email marketing effectiveness to the next level. You can think about Sponsored InMail as the most direct way to engage your prospects on LinkedIn by delivering targeted, personalized messages right into their LInkedIn inbox.
-Finally, as your other programs have now done their job to reach new prospects and then start driving them down the funnel, LinkedIn Lead Accelerator helps you get to the ultimate goal -- lead conversions, pipeline contribution, customer acquisition by giving you an entirely new way to nurture your prospects….
<This slide highlights how LinkedIn has become a publishing platform, by showing the various Channels through which members engage content>
And, they’re engaging in a ton of content on LinkedIn. LinkedIn has really become, at the core, the definitive professional publishing platform.
A place where members are consuming professional content published on over 7M brand-managed company pages, content shared by over 500 LInkedIn Influencers and 1M publishers, as well as peer to peer sharing through posts to the LinkedIn Feed and Groups. And, with the recent acquisition of Lynda, members are now engaging with professional training content.
Starting with reach, on LinkedIn you’re reaching the world’s professionals. More than ½ of the world’s professionals are on LinkedIn
Very importantly, as you run LinkedIn programs, our rich data ensure that you’re able to focus your investment on exactly the professional audiences you’re looking to reach.
I’ll first share our perspective on the challenges presented by the evolving buyer behavior, then spend the bulk on 2 other topics:
1) the new keys to success with LinkedIn based on our new product set.
And 2) I’ll share insights into how my marketing team is using LinkedIn
Marketing/training notes:
Product: Network Display
MyCase, an AppFolio company, is a web-based practice management software solution for lawyers. Built as a complete legal practice management software, MyCase offers features that seamlessly cover all the daily functions that a modern law firm requires, including contact and case management, calendaring, secure client communication, time tracking, and billing. Because MyCase offers legal practice management in the cloud, lawyers can work from anywhere at any time significantly increasing productivity.“When we first started working with LinkedIn, we were still building our brand,” explains Sarah Bottorff, director of marketing at MyCase.
“We had just started out in a super competitive space and needed to quickly reach our target market. Because our software is cloud based, a strong online presence was important for us to reach the right audience and finding the right platforms was key to enabling that kind of precise targeting.” In addition to raising brand awareness, Borttoff also sought to drive targeted traffic to the MyCase website.
Marketing/training notes:
Product: Sponsored Updates
As a global leader in digital marketing and digital media
solutions, Adobe’s tools and services allow customers to
create groundbreaking digital content, deploy it across media
and devices, and measure and optimize it over time. Using
LinkedIn’s Sponsored Updates, Adobe shared relevant
content in the LinkedIn feed targeted at marketing executives,
significantly increasing their awareness for Adobe’s digital
marketing solutions.
Challenge
Adobe wanted to further establish itself as a leader in digital
marketing and raise awareness for its digital marketing
solutions. To do this, Adobe needed a relevant channel to
share thought leadership content and expertise with its target
audience -- marketing decision makers.
Down the funnel
Great for sharing content, in the feed, where people are most engaged
Across desktop, tablet and smartphone.
Upper funnel and lower funnel objectives
Once you find the content, let’s talk about what are some of the best practices so that you can capture your audience’s attention?
Strong visuals: a picture is worth a thousand words. Make sure you use the paperclip function to upload a new image so that you can put the most attention grabbing image that matches your content. We find that recognized leaders, colorful images work really well and drive CTR substantially
Addressing your audience directly such as hey enterpreneurs or starting with a question is a great way to engage your audience right away and also customize your message to your audience.
Being concise in your update is also very important – we see that especially for the introduction text, 140 characters or less works the best
And finally the type of content really matters: two tips here: snackable content, lists, industry insights are always great way to engage your audience on LinkedIn. But also think about matching your content to your marketing objective. If you are looking to create brand awareness for instance you probably do not want to lead the audience to a whitepaper but maybe a lighter version of the research
And don’t forget to use Direct Sponosred Content to test what works for your audience – best way to know how to appeal to your audience is to test and iterate
Now that you’ve seen the effectiveness of Content Marketing, let me show you how easy it is to set up a Sponsored Update on LinkedIn.
There are 3 steps to identifying and sponsoring content on LinkedIn.
First, set up a company page if you haven’t already. You can also sponsor Sponsored Updates from a Showcase page, if you have one.
After you’ve done that, assign a company page admin who will post content. This person will be responsible for crafting and editing your content.
This role could be separate from your Campaign manager, who will manage and publish your Sponsored Updates campaigns.
The third step is to organize your content. As Selin mentioned, it’s important to have content that resonates with the audience. Make sure to line up all the content you want to publish, and then ready an Editorial Calendar.
This calendar would make up all the content you want to publish over the course of your campaign, whether that’s a couple weeks or a couple months.
Now that Phil walked us through step by step how to set up Sponsored Updates or Direct Sponsored Content let’s talk about tips for success
One of the biggest questions we get asked is – I don’t have enough content to get started and when we dive into our client’s website we actually see a lot of rich content that can kickstart their Sponsored Updates campaigns. A great place to start is your company page. Your PR team, insights/research teams are probably busy at work creating quality content that can be great nuggets to share with your target customer. We find that looking at your company blog, internal resources (e.g. research department), PR section of the website can be great places to find content your company is already produced – ready to take to a broader audience
Marketing/training notes:
Product: Sponsored Updates
Alteryx, headquartered in Irvine, California, creates data
blending and advanced analytics software that empowers data
analysts to deliver deeper business insights in hours, not
weeks. Founded in 2010, the company is focused on reaching
departmental data analysts and analytics decision makers to
educate them on how they can create consumer analytics that
drive better business decisions – and do so using all of the
relevant data, including Big Data and emerging sources of
data such as social media and cloud applications.
LinkedIn Sponsored Updates helped Alteryx generate quality
leads, at a lower cost than search advertising.
“LinkedIn is rapidly becoming one of our best sources of
leads,” says Rick Schultz, Senior Vice President of Marketing at
Alteryx. “With Sponsored Updates, we get the right kind of
leads – primarily data analysts – who are not only interested in
the relevant content we’ve created and in learning more about
our product, but also fit our target audience profile perfectly.”
As we now move firmly into the lower half of the funnel where direct response goals reign supreme, Sponsored InMail is a game changer in terms of taking email marketing effectiveness to the next level.
Sponsored InMail is the most direct way to engage your prospects on LinkedIn. Our customers use Sponsored InMail to drive tangible DR metrics – leads, CPL, pipeline. And, they do that by getting the attention of the audiences they care about on by delivering targeted, personalized messages right into their LInkedIn inbox.
During testing we saw upwards of 40% average open rates!
Inbox one of the most per
Keep it short: 308 words, the shorter the better while communicating core purpose of the message. Match the flow and context of the message, so they understand what’s in it for them. A member will see the “from”, subject line and desctiption in the hover over and inbox view. Make it count!
Facilitator Notes:
Targeting with InMail: Educate customers on value of our audience
Targeting best practices
Ideal target audience size
I’ll first share our perspective on the challenges presented by the evolving buyer behavior, then spend the bulk on 2 other topics:
1) the new keys to success with LinkedIn based on our new product set.
And 2) I’ll share insights into how my marketing team is using LinkedIn
Our blog is the centerpiece
Blog gets leveraged in these channels, and we use it to feed a lot of the content in our sponsored updates
We aim to develop on ‘big rock’ per quarter, that will drive a lot of lead gen and can be carved up into smaller, snackable pieces to extend the shelf life.
This was the dream of Jason Miller our content marketer who we hired last year, and it drove 40% of all leads in Q1, Q2 and Q3.
I mentioned turkey slices on the previous slide, here’s how we carved up the Sophisticated Guide
Showcase pages are extensions of the Company Page designed for spotlighting a brand, business unit, or initiative