Making new clients is tough but retaining those clients for long-term is a major challenge. Client retention is one of the important aspects for every business owner. There is a process which one needs to follow to maintain a relationship with the customers. This is important for small business owners who run their business locally. Download this infographic and share it with your business partners so that they can follow the steps for client retention.

1. WAYS TO BUILD
LONG TERM CLIENT
RELATIONSHIP
COMMUNICATE
INNOVATE
Communication is
the key to retain
client for long term.
Try and understand
the problems at client
side as well and help
them resolve their
concerns.
Having in-person
meeting often, skype
sessions, phone calls
etc to build a personal
connection.
1 2
3
Avoid Single Line of
Communication.
Try to find a positive
way to inform client
about negative news.
1 2
EDUCATE
Notify clients of
delays immediately
with proper reason
and give a temporary
solution if possible.
Inform people about
your service via
social media.
1
Send a weekly mailer to
clients about company
updates.
3
2
EXECUTE
Follow all the steps
mentioned above
diligently
Analyse and measure
the results1
Check out the loopholes
and if necessary
re-strategize
3
2
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