Software development and IT services since 2004.
90% of Nepal's financial institutions using its mobile banking
Nepal’s Highest Tax Payer (IT Sector)
2013 FNCCI Service Excellence Award
To become a household brand used by every Nepali to meet their
daily digital consumption needs.
Passion with persistence
Collaboration and cooperation
Contribution to the society
FIRST- Focused, Innovation, Reliability, Social Responsibility, Team
11. Objectives of the internship
To understand the working culture/real life working practice of F1soft international
along with its clients (sunrise Bank)
To know how the mobile applications work
To know how the organization maintains its relations with its clients
To gain ideas from the experienced people working for the promotional programs.
To understand the challenge faced during the interaction with the customers and
To understand the real complexity and unforeseen problems and opportunities on
the job. To be familiar with the promotional activities
Short period 8 weeks
Focus on FonePay (Mobile Banking)
F1 soft on keeping some matters confidential prevented form analyzing
13. JOB PROFILE AND ACTIVITIES
Activities performed in the business promotion/marketing department in
F1 Soft International Pvt. Ltd
14. Job highlights during the internship are:
Respond to inquiries
Showing demo to the new users
Filling up their forms
15. Keeping record of customers dealt.
Try to meet the daily targets.
Converting customers of the bank to the users of app to increase the
use of mobile banking system
Referring to CD staff for any queries.
Submitting reports at the end of every working days.
16. Additional task performed:
Understanding the need of customers
Forwarding the customer to CD
Aware customers the benefits and services available.
Inform about service charges.
Provide information of the basic proceedings of the bank.
Fill out the account opening form and his KYC form.
Maintain friendly working relationships.
17. Key observation
Goal oriented, Smart professional employee
• Good relation among employees.
• Sound relationship with the correspondent bank.
• Good relation Credit, administration department of the bank as well as the
governmental agencies concerned.
Spacious and easy to access.
18. The record keeping is cluttered at the physical level.
Operations of CSD and its role in overall a commercial bank.
Authority and responsibility relationship among managerial and subordinate
Experience different the theoretical knowledge .
Patience while dealing with people.
Careness with the resource handling
19. LESSONS LEARNT AND
20. Feedback for organization
Should arrange the seminar to the staff of Sunrise bank ltd.
Provide awareness to the staff about the features of mobile banking
Provide knowledge about cashless withdrawal and OTP code
Should be punctual / accurate in time.
Staffs are not motivated on their job as they have to. So bank has to identify
their needs such as salary and benefits.
21. Better coordination between the employees
Have a fixed office hour, lunch breaks and closing time
Top level management need to participative lower level employee in the
Proper utilization and proper management of fixed assets in the organization.
F1 ( fintech ) should make aware their users about the new possiable
features about mobile banking