Personal Information
Organização/Local de trabalho
Barcelona Area, Spain, Barcelona Spain
Cargo
Social Customer Care Evangelist ★ CoFounder of Sastre Martin ★ Speaker
Setor
Advertising / Marketing / PR
Site
www.billiesastre.net
Sobre
✉ billie@sastremartin.com
►► SOCIAL CUSTOMER CARE CONSULTANT
Social media is changing the way clients speak to brands transforming customer service from one-way conversations to open, transparent and two-way conversations. Social customer care is more than just answering queries on social media. It’s understanding where and how your customers want to communicate with you, integrate all channels to offer an excellent customer experience and use a social media management tool that helps agents address the needs of their clients to the fullest of its possibilities.
►►UNDERSTANDING LATIN MARKETS
Sastre Martín is an agency focused on listening and understanding Latin Markets.
Marcadores
atención al cliente
redes sociales
social media
social customer care
marketing
hootsuite
Ver mais
Apresentações
(3)Personal Information
Organização/Local de trabalho
Barcelona Area, Spain, Barcelona Spain
Cargo
Social Customer Care Evangelist ★ CoFounder of Sastre Martin ★ Speaker
Setor
Advertising / Marketing / PR
Site
www.billiesastre.net
Sobre
✉ billie@sastremartin.com
►► SOCIAL CUSTOMER CARE CONSULTANT
Social media is changing the way clients speak to brands transforming customer service from one-way conversations to open, transparent and two-way conversations. Social customer care is more than just answering queries on social media. It’s understanding where and how your customers want to communicate with you, integrate all channels to offer an excellent customer experience and use a social media management tool that helps agents address the needs of their clients to the fullest of its possibilities.
►►UNDERSTANDING LATIN MARKETS
Sastre Martín is an agency focused on listening and understanding Latin Markets.
Marcadores
atención al cliente
redes sociales
social media
social customer care
marketing
hootsuite
Ver mais