2. Revenue Assurance Management –Introduction
Revenue Assurance Management : TAM Application Areas
RAM with Telco CC & Billing Solutions
CC & Billing - RA Support Functions
CC & Billing – RA Operations Functions
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3.  TM Forum definition for Revenue Assurance : Revenue Assurance is the collection of data
quality and process improvement methods that reduce leakages, improve profits,
revenues and cash flows without influencing demand.
• RA Framework : Policies & measurable controls to
manage the risk of RA within the revenue chain
• Manage RA Operations : Measure the performance of
RA management at defined control points and report for
abnormalities
• RA Operations Support - Managing requirements for
infrastructure to support the RA operations, processes
monitoring and Reporting
Courtesy : TM Forum
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4. • Detection of data discrepancies between systems
• Detection of data integrity and correctness
• Rating and Billing Verification
• Investigation of revenue leakages
• Finding & correcting their root cause
• Grouping and classification of leakages
• Equipment and system testing
• Trouble Reports and Alarms
• Automation of revenue assurance controls and data collection
• Automation of leakages correction
• Generation of revenue leakage reports
Courtesy : TM Forum
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5. CC & Billing :- RA Support Functions
• Mediation - Usage Record Processing Controls
• Rating - Suspense Management , Error Reprocessing & Re Rating
• Billing – Accruals, Abnormal Analysis & QA
• Contracts – Back Dated Contracts
• Product & Services – Approval Controls
• Work Order Processing & Provisioning –Scheduling for future dates
• Collection, Credit Control & Voucher Reconciliations
• Fraud detection based on Usage Analysis
• Reports
CC & Billing :- RA Operations Functions
• RA Control Points & KPI definition
• RA Control Monitoring & Tracking
• RA Reporting
Courtesy : TM Forum
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6. • Fraud Management • Work Order Processing & Provisioning
• Usage Analysis • Processing work order with future date options
• Revenue Analysis • Rollback of previous order steps in case of provisioning failures
• Rating - Suspense Management • Provision for checking area feasibility against device, network.
• Error record Rejection • Product & Services -
• Bulk & single Edit • Approval Controls
• Error Rating • Auto Re Rating for back dated plan changes
• Re Rating • Credit Voucher
• Billing - • Approval mechanism for vouchers above specific thresholds
• QA Billing • Inventory Management –Reconciliation
• Accruals for revenue projections • Cross controls on cost of inventory item against the service & plan rates
• Bill analysis based thresholds • Reconciliation with order management on free inventories
• credit control billing • Collections
• Bill Suspense Management • Credit Control
• Trouble Ticketing • Dunning
• Tracking of complaints, recurrence rates • Prepaid Voucher Reconciliation process across value chain
• Reports –
• Mediation - Usage Record Processing Controls
• Revenue Reports
• File Sequence Check
• Usage Reports
• Block Sequence Check
• Record Sequence check
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7. CC & Billing : RA Operations Management
• RA Control Points & KPI Definition
• Control points definitions - Control Points are set of identified process touch points within the system or between systems where
inter exchange of revenue, usage data happen. Eg controls includes
• Mediation – Network
• Provisioning – Network
• Mediation – Rating
• Rating – Billing etc..
• Rating Process
• Trouble Ticketing
• KPI definition - involves a set of parameters against each control points which will provide lower, higher thresholds of limits.
Sample KPIs includes
• % of misaligned customer records against different systems
• % of customer bills adjusted in a bill cycle
• RA Control Monitoring & Tracking
• Processes defined within the system against each control points which pull data from respective control streams to perform
reconciliation or comparison to identify mismatch , errors.
• RA Reporting
• Reports on both RA control monitors and KPI variations. Eg:
• CDR Reconciliation Report: Starting from Mediation, rating to Billing system evaluate the CDR missed out in each stage.
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8. Thank you
Biju M R
Functional Architect - OSS & BSS
bijumr@outlook.com
+8978213693
http://in.linkedin.com/in/bijumr/
Industry & Functions Practiced- Telecom (CME) ~ Utilities ~ BFSI Pricing & Billing ~Cloud & Datacenter Billing ~ Logistics & Ports Billing
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