1. Non-Verbal Communication
Lecture II

2. Non- verbal communication
 Its a process of communicating without
words.
 It is spontaneous.
 Often it expresses true feelings more
than the written or spoken words.

3. Elements of nonverbal
communication
 Appearance
 Body language or kinesics
 Time, space and sounds

4. Appearance
 Conveys nonverbal impressions that
affect recipients attitudes even before
they read or listen to it.
 Envelops- size, color, postage may
interest the recipient as “important”,
“regular” or “junk" mail

5.  Impression of stationary,its length,
format and typing.
 Enclosure – quantity and attractiveness
give significant non verbal impressions.

6. Effect of appearance on oral
message
 Personal Appearance-clothing, jwellery,
hairstyle, cosmetics, fingernails,
neatness, stature.
 Appearance of surrounding-room size,
location, furnishing, machines and
architecture.

7. Body language or Kinesics
 At times they are more meaningful than
written or spoken words.
 Important for special occasions,
interviews and while speaking to the
group.
 Be careful in interpreting them in our
normal interpersonal communication.

8. Facial Expressions
 Eyes and face are helpful means of
communicating nonverbally.
 They divulge hidden emotions.
 Direct eye contact is desirable when
two individuals converse face to face.
 55%of non verbal communication occur
in this form.

9. Gestures and Postures
 Conveys impressions of self-
confidence, status, interest.
 Convey intended and unintended
messages.

10. Paralanguage
 Concerned with the “how” part of it.
 It is concerned with voice and vocal
cues.
 Includes the study of tone, rate of
speech, volume, diction.
 38%of message is conveyed through
them.

11. Smell and Touch
 Smell conveys about the personality &
hygiene of the individual& org.
 Conveys alarm in cases of unanticipated
happenings.
 Touch is away to convey warmth, comfort and
reassurance
 In business settings it suggest dominance
 Is governed by strict social customs.

12. Time, space and silence
 They are used to assert authority and
status.
 Time conveys interest and disinterest.
 Space determine the comfort level while
talking.
 Distance conveys feelings, emotions,
state of mind and temperament.

13. Tips for improving Non-verbal
communication skills.
 Avoid giving conflicting signals.
 Try to be as honest as possible in
communicating your emotions.
 Smile genuinely.
 Maintain eye-contact.
 Beware of your postures and gestures.
 Try to use appropriate vocal signals to
minimize unintentional message.

14. Continued….
 Imitate the appearance of people you
want to impress.
 Respect your audience’s comfort zone.
 Adopt a handshake that matches your
personality.
 Be aware of the varying attitude
towards time.
 Use touch only when appropriate.

15. Interpretation of nonverbal
signals…..
 Beware that people might give false
non-verbal cues.
 Consider non-verbal signals in the
context of the situation and culture.

16. Impression Management-
through non-verbal signals
We know the importance of “first impression”
But first impressions happen everytime we
initiate the communication.
Before someone processes our verbal
messages,
 She has taken in our appearance,
 Registered our enthusiasm and sincerety
 Noted our tone of voice and processed all into
nonverbal message.

17. Projecting a Powerful Image
How would you like to sound?
How would you like to look?
How did you look &sound ?
The name of the difference is the “image gap”
Projecting an image that is consistent with the
person you want to be, significantly improves
your ability to develop trust &rapport

18. Projecting a Powerful Image
Image can be critical to your success.
It is definitely a key element of communication.
Politicians, singers, anchormans, top managers
It is irrational but people mostly judge the book
by the cover. They expect a totaly different
image from an executive and a rock musician.
Businessworld expect neat, clean, energetic
look which reflects that she is ready to work.

19. Projecting a Powerful Image
Total image consists of:
 The first impressions you project
 The depth of your knowledge
 The breadth of your knowledge
 Your enthusiasm.

20. First Impression
Positive first impression make
communications much easier and more
comfortable.
Negative first impressions can cut off a
relationship before it gets started.
Many people give up rather than trying to
reverse the other people’s negative
impression.

21. Assignment
1. Discuss what the following body
movements suggest when they are
being exhibited by someone during a
conversation. how do such
movements influence your
interpretation of the spoken word?

22. Continued…
a) Shifting one’s body continuously while
seated.
b) Sitting in a sprawled manner.
c) Rolling one’s eye.
d) Extending a weak handshake.
e) Twirling and playing with one’s hair.

23. Continued…
2. Select a business letter and envelop
that you have recently received.
Analyze their appearance, what
nonverbal cues do they send. Are the
messages sent are in consistence with
the content of the letter. if not ,then give
your suggestions for improvement.