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Telecomms Tech World

m-health: empowering consumers
through self care & self monitoring
Bob Gann
Head of Business Development – International, NHS Direct
Programme Director – Widening Digital Participation, NHS England

November 2013
Connected technologies can meet today’s health
challenges

Global health
challenges
•Inadequate access
•Unsustainable costs
•Increasing burden of
chronic illness
•Increasing customer
expectations

Connected
technologies
•Mobile devices
•Cloud computing
•Decision support
•Social networks
•Big data

Impact on health
•Remotely delivered
care
•Chronic disease
management
•Peer-to-peer support
•Targeted wellness
•Personalised care
People now manage
bank accounts &
travel bookings
online – we can do
same for health
records &
appointment
bookings

Other industries
have cut costs &
improved customer
experience through
digital self-service –
we can provide
online consultation
& self management

Significant
consumer
demand for
connected
health

Millions of online
communities, reviews &
ratings – we can share
experience & insight
between clinicians &
patients

Businesses understand
their markets – we can
build & use big data to
target health
communications
Digital first
Opportunities to transform
healthcare through:
•Telephone & online triage
•Remote video consultations
•Digital notifications – appointment
reminders, test results
•Mobile enabled health staff
•Connected devices for telehealth
The urgent care crisis
NHS Direct – pioneering multi-channel healthcare

NHS Direct has
provided remotely
delivered health
services, via
telephone, web and
app, since 1998
Remotely delivered telehealth

Telehealth services enable
patients to use connected
devices to monitor their own
vital signs & communicate
these to monitoring centre
for review by clinician

Image from www.tunstall.co.uk
Mobile revolution puts health in hands of consumers

•

In future, transformation in health
will increasingly be led by
consumer devices

•

6.8bn mobile subscribers
worldwide

•

40,000 health apps - downloaded
40 million times a year

•

Wireless health market will reach
£60bn by 2018 – with mobile
health apps the biggest
opportunity

Wireless health market: global trends
Marketsandmarkets.com
Monitoring me: the quantified self

How’s
my heart
rate?

How
much
exercise
?

How am
I
sleeping
?

What’s
my
oxygen
intake?

Am I
eating
healthily
?

How’s
my
posture?

What’s
my
blood
sugar
level?

“The average person
looks at their mobile
phone 150 times a day
so it’s ideal for health
monitoring”
Dr Eric Topol
Apps for everything

Send pictures of skin
conditions for diagnosis
Monitor sleep patterns

Measure heart rate by
pointing at face

Save & share health
records

Test & map DNA

Increasing numbers of
Arabic health apps
Wearable M2M devices

Temporary tattoos
measure sweat lactate
levels for athletes

Digital pills text doctor to
say you’ve taken them

Wristbands monitor activity,
synchronising to mobile phone

Wearable, washable
baby monitors

7 out of 10
Americans
monitor their own
health
(Pew Research)

Under clothing sensors
transmit real-time
biometrics to monitoring
health professionals

By 2016 sales of
wearable health
devices will reach
100m a year
(ABI Research)
Connecting digital devices

• Digital devices provide data output and
connect in various ways.
• Some enable wearers to monitor their own
readings using a mobile phone and
website.
• Some allow data to be downloaded and
viewed by third parties such clinicians who
are watching trends that merit medical
intervention.
• Some devices encourage wearers to share
their fitness progress with work-out buddies
and friends via social media sites.
Regulating & recommending digital health tools

Doctors are starting to prescribe apps & digital
health devices from recommended catalogues

European Union & US
Food & Drug
Administration regard
some apps as medical
devices which need
regulation
Supporting connected health: locally & globally

Licensing digital
symptom checkers
to other countries

Providing
professional advice
& consultancy

Enabling digital
health innovation
locally in UK
Thank you

For more information contact:
Email: bob.gann@nhs.net
Twitter: @bob_gann

November 2013

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m-health Bob Gann Telecomms Tech World November 2013

  • 1. Telecomms Tech World m-health: empowering consumers through self care & self monitoring Bob Gann Head of Business Development – International, NHS Direct Programme Director – Widening Digital Participation, NHS England November 2013
  • 2. Connected technologies can meet today’s health challenges Global health challenges •Inadequate access •Unsustainable costs •Increasing burden of chronic illness •Increasing customer expectations Connected technologies •Mobile devices •Cloud computing •Decision support •Social networks •Big data Impact on health •Remotely delivered care •Chronic disease management •Peer-to-peer support •Targeted wellness •Personalised care
  • 3. People now manage bank accounts & travel bookings online – we can do same for health records & appointment bookings Other industries have cut costs & improved customer experience through digital self-service – we can provide online consultation & self management Significant consumer demand for connected health Millions of online communities, reviews & ratings – we can share experience & insight between clinicians & patients Businesses understand their markets – we can build & use big data to target health communications
  • 4. Digital first Opportunities to transform healthcare through: •Telephone & online triage •Remote video consultations •Digital notifications – appointment reminders, test results •Mobile enabled health staff •Connected devices for telehealth
  • 6. NHS Direct – pioneering multi-channel healthcare NHS Direct has provided remotely delivered health services, via telephone, web and app, since 1998
  • 7. Remotely delivered telehealth Telehealth services enable patients to use connected devices to monitor their own vital signs & communicate these to monitoring centre for review by clinician Image from www.tunstall.co.uk
  • 8. Mobile revolution puts health in hands of consumers • In future, transformation in health will increasingly be led by consumer devices • 6.8bn mobile subscribers worldwide • 40,000 health apps - downloaded 40 million times a year • Wireless health market will reach £60bn by 2018 – with mobile health apps the biggest opportunity Wireless health market: global trends Marketsandmarkets.com
  • 9. Monitoring me: the quantified self How’s my heart rate? How much exercise ? How am I sleeping ? What’s my oxygen intake? Am I eating healthily ? How’s my posture? What’s my blood sugar level? “The average person looks at their mobile phone 150 times a day so it’s ideal for health monitoring” Dr Eric Topol
  • 10. Apps for everything Send pictures of skin conditions for diagnosis Monitor sleep patterns Measure heart rate by pointing at face Save & share health records Test & map DNA Increasing numbers of Arabic health apps
  • 11. Wearable M2M devices Temporary tattoos measure sweat lactate levels for athletes Digital pills text doctor to say you’ve taken them Wristbands monitor activity, synchronising to mobile phone Wearable, washable baby monitors 7 out of 10 Americans monitor their own health (Pew Research) Under clothing sensors transmit real-time biometrics to monitoring health professionals By 2016 sales of wearable health devices will reach 100m a year (ABI Research)
  • 12. Connecting digital devices • Digital devices provide data output and connect in various ways. • Some enable wearers to monitor their own readings using a mobile phone and website. • Some allow data to be downloaded and viewed by third parties such clinicians who are watching trends that merit medical intervention. • Some devices encourage wearers to share their fitness progress with work-out buddies and friends via social media sites.
  • 13. Regulating & recommending digital health tools Doctors are starting to prescribe apps & digital health devices from recommended catalogues European Union & US Food & Drug Administration regard some apps as medical devices which need regulation
  • 14. Supporting connected health: locally & globally Licensing digital symptom checkers to other countries Providing professional advice & consultancy Enabling digital health innovation locally in UK
  • 15. Thank you For more information contact: Email: bob.gann@nhs.net Twitter: @bob_gann November 2013