Communisis Investor Presentation

Making Customer
Communication
Communication, channelled
INVESTOR PRESENTATION
18 October 2012

Andy Blundell
Chief Executive
Communisis

Phil Dean
Managing Director
Creative Services
Tony Strong
Managing Director
Group Operations
Jo Cowl
Financial Controller
Mark Stoner
Managing Director
Sourcing and Logistics
Introductions
Andy Blundell
Chief Executive
Nigel Howes
Finance Director
Dave Rushton
Group Managing Director
John Wells
Group Commercial Director

Agenda
9.30 – 10.00 Arrival and coffee
10.00 – 10.20 Welcome and Introductions – Andy Blundell
10.20 – 11.00 Group Overview – Dave Rushton, Nigel Howes
11.00 – 11.15 Q&A
11.15 – 11.30 Coffee
11.30 – 11.50 Design – Phil Dean
11.50 – 12.10 Produce – Tony Strong
12.10 – 12.30 Deploy – Mark Stoner
12.30 – 12.50 Q&A
12.50 – 13.00 Closing
13.00 – 14.00 Networking lunch

Summary
Investment case
Management
• a strong team with a record of successful delivery
Technology
• a reputation for manufacturing excellence and innovative solutions
• trusted to deliver personalised communications accurately, securely, reliably and at scale
Competitive position
• a differentiated offer
Profitable growth
• a record of achievement
• market trends that play to our strengths in the UK and internationally
• an established portfolio of blue-chip clients
• strong new business pipeline
Quality of earnings
• two thirds of revenues underpinned by multi-year framework contracts
• robust financial discipline
Dividend
• a progressive policy and an attractive yield

What we do
• Operate in the Business to Business space providing services to consumer-facing clients
• Services focus on the design, production and distribution of customer communications
• Customer communications are of a marketing, regulatory or transactional nature
• Distribution can be in paper or digital formats (email, text, mobile or social media)
• UK business with a growing international footprint
Objectives
To deliver over the next three years:
– a double digit margin on revenue (excluding pass through)
– 20% of revenues from non-UK sources
Status
• Full list, classified within support services sector
Business overview

Market Trends: Communisis is well positioned
Observation
Outsourcing of marketing services
Greater focus on ROI
Increasing value of content
Emphasis on global campaigns and consistency
of messaging
Progressive migration from traditional
print to digital formats including
personalised messaging
Implication
Opportunity for providers with broad and
deep offering
Growing demand for:
• Data services
• Personalised messages
• Transpromotional output
Demand for campaign design
• Better communication
• Clearer documents

Need for suppliers with an international capability
Overcapacity in print
Growing demand for digital capabilities
Opportunity for players with an integrated multi-channel
service offering

Dave Rushton
Group Managing
Director

Scale
Revenues
– £200m +
– approximately half from financial services with an increased proportion
from retail, telecoms, utilities, charities and government bodies
– two thirds underpinned by multi-year framework contracts
Production capability
– 1.9m pages per day of personalised (i.e. individual) communication
– no tolerance on accuracy – every one has to be right
Group overview

Operations
Group overview
London
Regulatory communications
and Head Office
Leeds
Design and Direct Mail
largest facility in Europe
Liverpool
Statements – largest dedicated
producer in the UK
Manchester and Crewe
Security Products –
dominant UK provider
Newcastle
Sourcing/Logistics
Bangalore
50 software developers
based in India
– employ 1500 people
– 122 based on-site at 18 client locations

Group overview
Competitors
Design
Data
Cheques
Transactional
Sourcing/Logistics
Direct Mail
Major networks
Experian, Equifax, Call Credit
None of scale
RR Donnelly (US owned)
Williams Lea
DST (US owned), St Ives

Clients – Blue chip portfolio including:
Group overview
Top 5 UK
headquartered banks
Top 10
Building Societies
Government bodies
Largest mobile
phone operator
Major retailers and
supermarkets
High profile charities
Leading gas and
water utilities
Global consumer
products group
Loyalty cards

Communication
Strategy
SoftwareProduction
ContentCreation
InsightMeasurement
Artwork/studio
DataServices
PrintDigitalPrint
Postal
Multi-channel
Cheques
Campaign/Print
Management
InboundProcessing
SupplyChain
MarketingTechnology
Logistics
Bank 1
Bank 2
Retailer
Utility
Mutual 1
Government body
Insurance
Telecoms
Bank 3
Bank 4
Mutual 2
Bank 5
FMCG
Bank 6
Mutual 3
Supermarket
Design
Produce
Deploy
Services
delivered
Group overview

Nigel Howes
Finance Director

Pre-exceptional operating proﬁt
Analysts’ pre-exceptional operating proﬁt
Revenue
18
12
14
10
8
4
16
6
2
0
£11.6
£221.2
£9.4
£208.3
£7.9
£193.2
£7.2
4.3%
£190.2
240
220
200
180
160
140
120
120
£m
+2%
+8%
+6%
2009
Actua
2009
Actual
2010
Actual
2011
Actual
2012
Analysts’
Consensus
7
6
5
4
3
2
1
0
%£m
+10% +19%
+22%
H2
H2
H1 H1 H1 H1
H2
H2
H2
1.65p*
7 60.02
Revenue and operating profit
Finance overview

nue
1.6
21.2
4.3%
4.7%
5.5%
6.6%240
220
200
180
160
140
120
120
2009
Actual
2010
Actual
2011
Actual
2012
Analysts’
Consensus
012
ysts’
ensus
7
6
5
4
3
2
1
0
%£m
H1
H2
Operating margin
Finance overview

*Based on increase in interim dividend
Dividend per share (p)
Pre-exceptional operating proﬁt
Analysts’ pre-exceptional operating proﬁt
Revenue
0 120
2009
Actual
2010
Actual
2011
Actual
2012
Analysts’
Consensus
0
+16%
+10%
+22%
H2
H1 H1 H1 H1
1.29p
2.55p
1.29p
2.88p
1.50p
4.27p
1.65p*
5.00p
7
6
5
4
3
2
1
0
2009
Actual
2010
Actual
2011
Actual
2012
Analysts’
Consensus
pence pence
60.0
50.0
40.0
30.0
20.0
10.0
0.0
£m
2
1.5
1
0.5
0
Adjusted EPS (P) (fully diluted)
EPS and Dividends
Finance overview

hare (p) Bank debt Average net debt Total facilities
120
2009
Actual
2010
Actual
2011
Actual
2012
Analysts’
Consensus
’
us
0
p*
0p
2
sts’
nsus
2009
Actual
2010
Actual
2011
Actual
2012
Analysts’
Consensus
pence
60.0
50.0
40.0
30.0
20.0
10.0
0.0
£m
2
1.5
1
0.5
0
£22.0£22.7
£15.8£16.8
Bank debt
Finance overview

Communication, channelledCommunication, channelled
2008 Triennial
valuation
Benefit of
liability
reduction
initiatives
Investment
gains net of
interest
Market
movements
and
assumption
changes
2011 Triennial
valuation
Impact of
Central Asset
Reserve
(CAR)
2011 Triennial
valuation
(adjusted for
CAR)
£40.7m
£18.6m
£5.1m
£21.3m
£38.3m
£9.8m
£28.5m
Pension deficit
Finance overview

2009 Actual Medium term
4.3% 10%
Better capacity
utilisation
High speed
colour digital
T300 + T400
Site consolidation
Restructuring
Orchestra Bristol
Kieon
Yomego
The Garden Marketing
Postal sortation
ebilling/statements
Transactional services
Marketing technology
Integrated service
propositions
Design services
Cost reduction Acquisition
synergies
High margin
services
Progress towards double digit margin
Finance overview

Questions and Answers

Design
Produce
Deploy

Design
Phil Dean
Managing Director
Creative Services

Customer communication strategy
• Campaign planning – print and digital
Content Management
• Design and document composition
• Software production – websites and mobile applications
• Content creation – copywriting, editorial, photo/video/computer-generated graphics
• Content communications
Insight and Measurement
• Market research
• Data analytics
• Social media
• Search/digital marketing optimisation
• Reputation and sentiment
• Response handling
Design Services and Capabilities
Design

Digital is the
new default
Design
Why these capabilities are important

We make
it personal
Design
What makes us different

Content
is king
Design
What clients value

The complete customer communication services provider.
Four agencies in one, with over 120 experts, from strategy and
creative to social media and data.
Design Services and Capabilities
Design
Communication
strategy
Social strategy
and measurement
Digital
production
Regulatory
communications

Design
How it all comes together
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It’s never too late
to change a life.
Over one million young
people in the UK are
currently unemployed.
The Prince’s Trust is creating
opportunities for better futures in
Lancashire.
We’re a youth charity dedicated to
creating life changing opportunities
for 13 to 30 year-olds and putting their
lives back on track. We aim to help
55,000 young people across the UK
every year to develop their personal
skills and gain confidence.
Whether they’re unemployed, left school
with no qualifications or need funding
to attend a course or job interview, The
Prince’s Trust is on hand to help give
young people in Lancashire a future
they can look forward to.
Help us bring hope to
more young people
in Lancashire.
To donate, call 0845 177 0099 or visit princes-trust.org.uk/donate
Unless you donate today,
how can we help tomorrow?
Donating is easy.
Send it by post:
I enclose a cheque made payable to The Prince’s Trust in the
FREEPOST envelope provided.
I would like to pay by
Visa/MasterCard/CAF Charity card/Switch/Maestro/AMEX (circle as appropriate).
Card No.:
Expiry date: / CCV Number: Issue no.: (Maestro only)
Nameof cardholder:
Signature: Date: / /
Set up a Direct Debit:
If you would like to give a regular monthly gift, you can set up a Direct Debit.
To do this, simply give us a call on 0845 177 0099.
XX/DMXXXX
Title: Forename: Surname:
Address:
Postcode:
Email:
By giving your email address, you consent to us contacting you by email.
Yes, I want to support the young people of tomorrow with
a gift of (please tick):
£10 £20 £50 Other
Thank you for supporting The Prince’s Trust.
Please complete in CAPITALS and return this donation form to:
The Prince’s Trust, FreePOST, 18 Park Square east, London NW1 4ZZ
A donation of just £10 will help a vulnerable young person find their
first job or get back into education.
Thank you for supporting The Prince’s Trust. We would like to keep you updated on the news and fundraising activities of The Prince’s Trust Group using the contact information you have supplied to us. You can stop receiving these communications any time you like.
Please tick this box if you DO NOT wish to be contacted We won’t pass your details to third parties for marketing purposes.
Your donation can help even more people if you choose Gift Aid.
Choosing Gift Aid means that we receive an extra 25p from HMrC for every £1 donated, so we can make every
£1 go even further. Thank you.
I would like The Prince’s Trust to reclaim the tax on any donations I’ve made in the last four years, and all future donations until I notify you otherwise.
I confirm I have paid or will pay an amount of UK Income Tax and/or Capital Gains Tax for each tax year (6 April to 5 April) that is at least equal to the amount of tax that all the
charities or Community Amateur Sports Clubs (CASCs) that I donate to will reclaim on my gifts for that tax year. I understand that other taxes such as VAT and Council Tax do
not qualify. I understand The Prince’s Trust will reclaim 25p of tax on every £1 that I have given on or after 6 April 2008.
PTR-C500049-NWest-Leaf2.indd 1 13/09/2012 14:06
We’re inspiring young people
in the North West to turn their
lives around.
Last year our 78 xl programmes
provided a platform for 608 young
people from your region, enabling
them to discover their hidden talents,
reconnect with education and inspire
them to change their lives for the better.
Our Team programme helped 1,132
young people in the North West gain
the self-confidence they needed to work
towards achieving their ambitions.
Most young people leave with renewed
enthusiasm and a clear idea of what
career path they want to follow.
Last year, 79 per cent of the people we
supported got back into education or
found employment.
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gravida. Maecenas orci enim, consequat nec pharetra ullamcor-
per, tempor vitae leo. Curabitur at feugiat mi. Aliquam orci metus,
fermentum non vestibulum in, tincidunt at neque. Sed ligula elit,
gravida non rhoncus ac, pharetra et felis. Aenean nec mauris sed
mauris facilisis vestibulum.
75 per cent of young people
re-offend within two years
of leaving prison.
By supporting young people,
we’re aiming to stop young
offenders re-offending.
Working closely with our local
partners in Lancashire, such as
schools, colleges, businesses and
local authorities, we have the expertise
to help young people leaving prison
become more employable. We give
them the opportunity to change their
lives for the better, to ensure they stay
out of prison and on the right track.
We run various initiatives across
Lancashire including Get Started and
Get into programmes, which offer
training and work placements within a
specific industry sector to give young
people real experience in a work
environment. We also provide financial
and motivational support to enable
young people to attend courses, set up
businesses or gain the confidence they
need to get back into work, education
or training.
DSN1806c ©The Prince’s Trust 2012 - all rights reserved. The Prince’s Trust is a registered charity, incorporated by Royal Charter, in England and Wales (1079675) and Scotland (SC041198).
“
Aged nine, Dominic Grove was
forced to move away from his
family. He struggled through
school, and was constantly
moving care homes.
He became involved in anti-social
activities and was regularly in trouble
with the police.
Dominic enrolled on our xl programme
in Poulton-le-Fylde; a two-year
course for young people at risk of
underachieving. At first, he refused to
work as a team, but he gradually came
out of his shell. Filled with confidence,
he decided to work towards a career in
media. He’s currently studying for a BA
Honours in TV and Radio Production at
Sleaford University.
Katey england suffered from
mental health issues due to a
childhood trauma.
From age 17, she was in and out of
hospital and fell behind at school.
Later, her attempts to get back into
education failed.
Katey enrolled on our Team programme;
a 12-week personal development
course we run at Lancashire Fire and
Rescue. To begin with she was quiet
and withdrawn, but with support, she
completed the course. Katey is currently
volunteering with The Prince’s Trust
Get into Youth Work programme in
Manchester, and hopes to pursue a
career in youth work.
One in three young people
feel they weren’t supported
enough in school.
We’re giving
young people in
Lancashire a route
to a great career.
More young people
in Lancashire are
discovering their
talents every day.
xl really helped me to calm
down. Before, I would never
have had the confidence to
apply to college. Now I feel like
I can achieve anything if I put
my mind to it. - Dominic Grove
“ I was very negative about
myself before I joined the Team
programme. Now I’m happier, I
feel stronger and I have positive
plans for the future. - Katey England
“
To donate, call 0845 177 0099 or visit princes-trust.org.uk/donate To donate, call 0845 177 0099 or visit princes-trust.org.uk/donate
PTR-C500049-NWest-Leaf2.indd 2 13/09/2012 14:06
My name is Lucy Walford and I’m the Head of Programmes at The Prince’s Trust. I’m writing to you today because we need
your help to continue working with young people all over Lancashire. Many believe that their future looks bleak, and over 30 per
cent of young people who are unemployed don’t think they’ll be able to find work in the next six months.
Last year we helped 5,485 young people across the North West develop the skills they need to get back on track and fulfil their
potential. But calls to our helpline are ever increasing and without your support many of those calls will go unanswered.
You can help young people discover their hidden talents.
I’m really lucky to have seen first-hand how your donations can change lives. In 2011, our xl clubs and Team programmes
helped 2,157 young people in the North West on the verge of exclusion from school, or in a cycle of long-term unemployment,
discover their hidden talents.
Take a look at how the xl clubs and Team programmes we run in Lancashire enabled Dominic and Katey to change their lives.
Unless you donate today, how can we help tomorrow?
We rely on your help to continue running these programmes and providing vital support for young people. So far, our work
has been incredibly effective. In fact, 79 per cent of the young people we helped in the North West last year have found their
way back into work, education, or training. I understand it’s tough for everyone at the moment, but your donations can make
a difference. Just £10 enables us to give support and advice to five young people calling our helpline.
Help us give hope to young people. Donate today by simply completing the enclosed donation form and sending it back
in the envelope provided.
Thank you. Your support means a lot to us.
Yours sincerely,
Lucy Walford
Head of Programmes, The Prince’s Trust
PS. You can also donate by calling us on 0845 177 0099 or by visiting princes-trust.org.uk/donate.
Please give whatever you can to help us continue working in your community.
The Prince’s Trust
18 Park Square East
London NW1 4LH
phone: 0845 177 0099
Give young people in Lancashire
hope for a better future.
DSN1810B ©The Prince’s Trust 2012 – all rights reserved. The Prince’s Trust is a registered charity, incorporated by Royal Charter, in England and Wales (1079675) and Scotland (SC041198).
NORTH WEST
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PTR-C500049-Seal-LT.indd 5 17/09/2012 8:34
DSN1805©ThePrince’sTrust2012-allrightsreserved.ThePrince’sTrustisaregisteredcharity,incorporatedbyRoyalCharter,inEnglandandWales(1079675)andScotland(SC041198).
ThePrince’sTrust,18ParkSquareEast,London,NW14ZZ
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You can give
him hope for a
better future.
PTR-C500049-Life-Outer.indd 1 30/08/2012 16:32
Mr A Sample
Any town
Any city
Any Country
AB12 34BC

Design
How it all comes together

Design
Produce
Deploy

Produce
Tony Strong
Managing Director
Group Operations

Profitable Growth
• Selecting the right
partners
• Investment in cutting
edge technology
and capabilities
• Increasing market
share – multiple output
channels
• Reducing our clients’
costs and gain sharing
the benefits
Customer Intimacy
• Cultivating and
nurturing lasting
relationships
• Identifying clients’
unique needs and
delivering solutions
• Collaborative working
• High levels of client
satisfaction
Operational Excellence
• Quality and Service
delivery
• Sustainable,
repeatable, risk free
performance
• Continuous
improvement
and innovation
• Process efficiency
and effectiveness
Employee and
Organisational
Development
• Employ, develop and
retain the best people
• High performing, team
based culture
• Focus on ownership,
accountability and
results
• Learning organisation –
feedback
Operations strategy
Produce

Choice of services
Produce
Design and data services
Document composition
Digital colour printing (white paper solution)
Multi-channel delivery
Postal management
Data receipt Data processing Document composition
SMS
Web
Print and enclose
email

Manufacturing capabilities
• Four Centres of Excellence
• Dominant position in the UK cheque market with 94% share
• The largest dedicated Transactional and Direct Marketing
sites in Europe
400,000 sq/ft
4.2m products produced and despatched every day
• Investment in leading-edge manufacturing technology with global
strategic partners HP and Pitney Bowes
• 850 highly skilled manufacturing technicians and support staff
• Operational excellence delivering the highest service and quality
performance in our sector
Produce

Operational excellence
Produce
Weighted average
performance
combined
75%
99.7%
SLA
Reduction in
complaints
in 2012
(five investigations in every 40m products)

Client benefits
• Effective data management delivering aggregate
postal savings £30m pa
• Operational integrity, security, risk and reputation
management
• Outsource of non-core compentencies to industry experts
• Advise, collaborate and work in partnership with our clients to deliver highly
effective multi-channel communications
• Deliver on promises
Produce

Scale
• Produce 1 in 7 packs delivered in the UK
• Print 6bn pages p.a.
• Group networked infrastructure allows sites to act as disaster recovery
locations for each other
Data driven print items:
– End of 2011 – 600m of printed pages were data driven and personalised
– End of 2012 – 1.8bn of printed pages were data driven and personalised
– 85% of all company communication today still relies on print
– 15% of UK corporate spend is attributable to publishing, including
customer statements and direct mail
– 75% of statement mail is in bank, credit card, utilities, telecom and
insurance
Produce

Implementing
high speed colour
for Centrica

4
I’d like more detail
What am I paying for?
Total kWh used 10526.14
Total gas kWh used 9795.14
Total electricity kWh used 731.00
What’s a kilowatt hour?
A kilowatt hour gives you:
orA cooked breakfast
for a family of four
Food kept fresh
and frozen for a day
Your electricity use in detail
meter: Z99E21886
Daytime
23 November 2011 meter read 46264
15 February 2012 meter read 46606
Actual kWh used 342
Cost of first 201 kWh used at 27.14p £54.55
Cost of next 141 kWh used at 14.43p £20.35
Daytime electricity used £74.90
Nighttime
23 November 2011 meter read 17778
15 February 2012 meter read 18167
Actual kWh used 389
At a cost of 6.59p
Nighttime electricity used £25.64
Total electricity used £100.53
Dual fuel discount -£3.73
VAT at 5% £4.84
Total electricity including VAT £101.64
Total energy used = £477.97
Your gas use compared
to last winter (kWh)
0 3000 6000 9000 12000 kWh
23 Nov 2010 - 07 Feb 2011
23 Nov 2011 - 12 Feb 2012
Your electricity use compared
to last winter (kWh)
0 200 400 600 800 kWh
23 Nov 2010 - 07 Feb 2011
23 Nov 2011 - 12 Feb 2012
How does this compare to last year?
Your gas use in detail
meter: G4A50008210901
23 November 2011 estimated meter read 26453
15 February 2012 estimated meter read 27327
Estimated units used 874
Gas units converted into kWh 9795.14
Cost of first 604 kWh used at 4.63p £27.99
Cost of next 9191 kWh used at 3.59p £330.42
Total gas used £358.41
VAT at 5% £17.92
Total gas including VAT £376.33
From 15 Feb 2011 to 14 Feb 2012, you used 29826 kWh of gas.
If you use the same rate over the next 12 months, we estimate your
cost will be £1041 (Based on the following breakdown)
15 Feb 2012 - 14 Feb 2013
Period
Fixed
Your tariff
£1041
Cost
£1041
Projected cost of gas over the next 12 months
From 15 Feb 2011 to 14 Feb 2012, you used 2017 kWh of electricity.
If you use the same rate over the next 12 months, we estimate your
cost will be £233 (Based on the following breakdown)
Projected cost of electricity over the next 12 months
15 Feb 2012 - 14 Feb 2013
Period
15 Feb 2012 - 14 Feb 2013
Fixed
Your tariff
Duel Fuel discount
£248
Cost
- £15
£233
Gas is a natural product. One unit does not always produce
exactly the same amount of energy. In order to price energy
from gas consistently, we convert your units used into
kilowatt hours of energy, using the following formula:
1. metric units used 874
2. x calorific value 39.4529
3. x volume correction 1.02264
4. ÷ metric conversion ÷ 3.6
5. = kWh 9795.14
Bill redesign
Produce
7
More ways to pay
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Are you getting the best deal?
We want to make it easier for you to choose
the best possible tariff. The options below show
average annual costs for a medium band
usage household and compares your current
tariff to the other tariffs we offer
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• Fixed tariff
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Annual cost: £xxx
• £35 to switch or exit
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write your customer number
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in the post
Online
britishgas.co.uk/paymybill
Call
0800 048 0202
Direct Debit
It’s easy, convient and saves
you money. Plus collect 800
Nectar points for each
account you switch
Your current tariff Your tariff switch options:
Standard tariff
• Standard variable
• Until 30 June 14
Annual cost: £xxx
No exit fee
Online tariff
• Standard variable
• Until 30 June 14
Annual cost: £xxx
No exit fee
6
Where does your money go? Your payment covers much more than just the
wholesale cost of gas and electricity. Here’s a
breakdown of where your money currently goes*
*Example based on industry average consumption of 16,500 kWh of gas per year and 3,300 kWh of electricity, taking average regional prices. Breakdown figures are indicative as at
September 2011 and are based on actual costs from January to September 2011 and forecast costs for October to December 2011. Profit figure based on average profits for gas and
electricity supply after tax from 2006 to 2010
EXTERNAL
COSTS
OUR COSTS
Bought from wholesale market
Gas
Government obligations taxes
Including Green Levies Social Support
Delivery to your home
Regulated by Ofgem
Operating costs
Profits
56%
21%
10%
8%
5%
38%
26%
19%
12%
5%
Electricity
2
Your winter
payment is
What do I owe?
£477.97
Gas total: £376.33
Electricity total: £101.64
= 10526.14 kWh
Your estimated energy
use this winter is
You’re on our Fixed Price Promise tariff
which ends on the 30th September Your bill in more detail
See step 4
3
How can I get in touch?How do I pay?
Your payment
is due by
Save with Direct Debit
Switch to Direct Debit to receive
around £67 discount a year
off your energy bill
28th
March
Where can I get more help?
See step 8
Speak to one of our team
0800 048 0202
Mon-Fri 8am - 8pm / Saturday 8am - 6pm
britishgas.co.uk/securebills
Your estimated meter readings
Gas
Electricity-Daytime
Electricity-Nighttime
2 7 3 2 7
4 6 6 0 6
1 8 1 6 7
I want to change how to pay
See step 5
1
Ms Sample
Sample Road
Sample
ABC 123
Your customer number:
85 88 08 31 28 35
15th February 2012 23rd November - 15th February
Bill date: Bill period:
Your winter gas
electricity bill

Deploy
Mark Stoner
Managing Director
Sourcing and Logistics

Deployment
• Client engagement via our on-site teams
• Supply chain management
• Technology services
• Partner with the best
Deploy

Retail 7
Bank 4
Retail 6
Bank 6
Retail 1
Bank 2
Bank 5
Retail 2
Retail 4
Retail 3
Bank 3
Retail 8
Bank 1
Retail 5
Germany
Italy
FMCG
CUSTOMER
France
FMCG
CUSTOMER
FMCG
CUSTOMER
Onsite teams – 122 employees across 18 sites
Deploy

Supply chain management
Scale
• 45,000 tonnes paper – £40m through mills
and merchants
• 850m envelopes – £11m
• £41m on outsourced product
• £30m on post with Royal Mail
• £3m on data – lifestyle and specialist
Deploy

Technology services
• Customer communications management
• Facilitates process streamlining
• Real-time quotes driving choice and cost efficiencies
• Brand management and consistency
MANTLCustomer enabling technology

Partner with the best
Deploy

Integrating
the value chain
for Barclays

A case in point
Deploy
“Communisis has integrated the value
chain and is enabling significant cost
savings and cost avoidance to be
achieved within this contract”
Head of Procurement, Barclays

A case in point
Deploy
• Communisis provided a fully holistic approach to integrating and
co-ordinating the separate business functions
• Transforming the way documents are created
• Providing a truly integrated print logistics solution to manage stock levels
and distribution schedules seamlessly into the complex branch network
• Eroding boundaries between the Bank’s business units
• Consolidating the supply
chain and aligning it
to the Bank’s
corporate objectives

The
Investment
Case

Summary
Investment case
Management
• a strong team with a record of successful delivery
Technology
• a reputation for manufacturing excellence and innovative solutions
• trusted to deliver personalised communications accurately, securely, reliably and at scale
Competitive position
• a differentiated offer
Profitable growth
• a record of achievement
• market trends that play to our strengths in the UK and internationally
• an established portfolio of blue-chip clients
• strong new business pipeline
Quality of earnings
• two thirds of revenues underpinned by multi -year framework contracts
• robust financial discipline
Dividend
• a progressive policy and an attractive yield

Thank you
MRK00042

Communisis Investor Presentation

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