2. New Operating Model – Rebalances for a demand led
environment
SALES
PROSPECTIVE CUSTOMERS
&
MARKETING OPERATIONAL
•Academies CORPORATE SERVICES
•Professional • I.T.
• HRM
Trainer Unit
•Third Party • Finance
•Learner
Supply Management
•Student Voice Admissions Services
•Estates •Quality
CUSTOMER SERVICE & Administration
• Learner Support
•Jobs and Careers Services
2
3. Why eCPD Programme
Opportunity
for all
Challenges
the SMT to college staff
to shape e-
be strategic
direction
Raises the Meet the
sights of expectations
participants of students
4. Is IT a Strategic Partner in the Business?
Vision
Digital Capacity
Integrated eCPD
Technology seen as an enabler,
responding to customer need
Integrated infrastructure solutions
5. The e-Factor alternative
Market Place
Workforce
Teaching & Learning
Strategy
Students
6. Organisational Change
Format of eCPD Strategy Learning Patterns
• on-line
Learning continuous
• F2F
more student improvements
• hybrid/blended
centred
eCPD empowering staff to support the new learning process
Underpinned by
Innovation - mobile, Staff development
pedagogical experience
online & social & teamwork
7. Challenges Going Forward?
Drive down cost of delivery for financially challenged community
Reach learners not yet connected to FE
Use technology to offer choice and flexibility
Bring senior manager and teachers into the world of their customers
Invest in the right technology at the right time
Evaluate eCPD contribution to student satisfaction and performance
