Global Spec Overview

Lean Advanced
The next level in getting sustainable results

October 2011

Agenda

 Our BeLean® approach

 Our solution: Lean Advanced

 Questions & Next steps

LEAN ADVANCED
Copyright © 2011 Capgemini. All rights reserved. 2

You probably know what Lean is…

 The term “Lean” is a generalization of the Toyota Production System
developed by Taichi Ohno
 Lean eliminates waste and smoothes the work flow to deliver outstanding
customer value
 The original 5 Lean Principles are:
Taiichi Ohno
- Specifying value in the eyes of the customer
- Identifying the value stream and eliminating all waste within it
- Making the value flow at the pull of the customer
- Involving and engaging employees
- A continual improvement towards perfection

While it is easy to agree that these principles are a laudable goal for any
organization, their application is the hurdle for many
LEAN ADVANCED

The concept of Lean management has landed within many companies, but
does this bring the expected results?
Increase
Revenue
 Businesses everywhere have turned to lean as a key enabler of
their survival and resurgence
 Focus on cost reduction, increased operational efficiency and Create Decrease
Shareholder Operating Cost
improved customer service Value through and Working
Lean initiative Capital
 Short term results are booked, sustainable results are questionable

Enhance
Customer
Experience

 Limited view on actual results from Lean initiatives
 Point-solutions: No integral view on value chain / business
 No structural change in the way of thinking and working
 No measurement system in place for improvements & business
as usual

The question is “are we really in control of our own improvements?”

LEAN ADVANCED

In our opinion Lean management is all about creating a culture of continuous
improvement resulting in sustainable results

Do the right work:
 Strategic goals in line with the voice of the
customer & voice of the stakeholder Strategic Goals

Do the work right:
Continuous
 Adding value and eliminating waste Improvement:
Sustainable
results
Manage the right way:
 Being in control, supported by visual
management

Visual Management Adding Value,
waste elimination

Only by an approach that tackles all three areas will you be able to change behaviours and make results
sustainable: BeLean®

LEAN ADVANCED

A BeLean® program is made up of three components: Improvement
Opportunities, Tools and Capabilities, and a Management System

3
A
 Improvements opportunities are used for
building Lean capability across all levels in
the organization Improvement Lean Tools &
Opportunities Capabilities

- Economic value B

 A management system is embedded as a 2
way of driving the benefits and change
Management
- Decision making value System
1

 Thus creating a continual improvement C

culture
- Behavioural value
Management Cycle Improvement
Cycle

The initial program phase needs to include setting up the management system which then continues to
drive ongoing improvements

LEAN ADVANCED

In this way BeLean® should be about sustained transformation, not cost
cutting; leadership needs to drive transformational change

 Economic value
- More value adding activities, less waste
- Decreased operating cost: working smarter not harder
- Enhanced customer experience

 Decision making value
- Aligned set of KPI’s to optimize the entire value chain
- Focused and customized reporting per role and responsibility area
- Improved agility and shorter response times

 Behavioural value
- Collective behaviour towards same goals
- Continuous improvement in the DNA of the organisation
- Supported top-down, realized bottom-up

But, are you actually able to generate sustainable transformation?

LEAN ADVANCED

Agenda




LEAN ADVANCED

Lean Advanced in short

 Lean Advanced takes your Lean initiative to the next level
 Together with our unique tool we will help you to get control of your processes
 Our tool indicates the current situation, but will also be the trigger for further improvements,
because the tool exposes inefficiencies and areas for improvement
 Furthermore, our tool enables you to get insight in the results of your current Lean initiatives
and actions

LEAN ADVANCED
Supported by

Our Lean Advanced solution directly supports your strive for continuous
improvement and transformational change
An aligned Operating Model
Starting from your mission:
strategic goals in line with the
voice of the customer & voice
of the stakeholder

Embedded cycle of improvement:
Supported by JIT visual management adding value for your customer
on all relevant aspects of your and stakeholders and eliminating
operations waste
Continuous
Improvement:
Sustainable
results
Connected Management
Providing you with YOUR view on
your business

Visual Management Built-in cycle for
for Integrated Operations Sustained Improvements

LEAN ADVANCED
Supported by

And now a demonstration what it can look like…

LEAN ADVANCED
Supported by

As shown, Lean Advanced powered by VisionWaves has unique features
Client quote
Achmea

“VisionWaves helps us to win and service new and existing
Corporate Performance, Business customers”
Intelligence or specific Process Management
tooling… Client quote
Van Landschot Chabot
 Is not, or hardly, able to give an integral
“Visionwaves Delta delivered timely insight in the coherence of our
visualisation of the whole operating model
information and made it possible to put the right controls in place, so
that our organization improved its EBIT in a time when the competition
 Is not, or hardly, supporting both process
and the market in general exhibited a tendency of decreasing EBIT.”
management and performance management
Analyst quote
 Lacks cause and effect analyses over the
Gartner
whole operating model giving detailed insight
in the actual cause of your performance “VisionWaves bridges the gap between strategy and BPM, combining
unique management software and methodology into a dedicated and
 Is limited to a specific group of users instead of proven management solution”.
providing dashboards depending on your role;
e.g. for Lean Daily Management System Analyst quote
Forrester

“I think VisionWaves represents where BPM has to move eventually.
Beyond process to become a true management tool.”

LEAN ADVANCED
Supported by

The benefits of Lean Advanced applied in this way are numerous

 Documentation of the Lean initiative is supported one on one, but this time in an integrated manner
- In the initial stages you can document your SIPOC (Suppliers, Inputs, Process, Output, Customers),

- Related to the voice of the customer and voice of the business (voice of the stakeholder)

- And their Critical To Quality indicators (CTQ’s = KPI’s)

- And of course the Value Stream maps for value and waste analyses, at the required level(s) of detail

 Connected to your operational data, the business model shows you how your business is doing:
Visual Management pur sang
 By tracking process performance against defined business metrics, you can quickly identify
anomalies and target improvement efforts
 Integrated Action Management: Actions & Decisions integrated in the personalized dashboards

Having the right performance dialogue, and thus making better business decisions is supported by
having a single point of truth

LEAN ADVANCED
Supported by

Agenda




LEAN ADVANCED

Questions & Next steps

LEAN ADVANCED

www.capgemini.com/consulting

Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group Copyright © 2011 Capgemini. All rights reserved.

Appendix
Screenprints of how it can look like

Starting point always is the so-called Bizmap: your business operating model
that we build from right to left

LEAN ADVANCED
Powered by Copyright © 2011 Capgemini. All rights reserved. 18

Using this model, documentation of a typical Lean initiative is supported one
on one, but this time in an integrated manner...

 In the initial stages you can document your SIPOC (Suppliers, Inputs, Process, Output, Customers),
 related to the voice of the customer and voice of the business (voice of the stakeholder)
 and their Critical To Quality indicators (CTQ’s = KPI’s)

Value stream components KPI’s VOC & VOB

Your business documented in an integrated manner instead of Powerpoint…

LEAN ADVANCED

And of course the Value Stream maps for value and waste analyses, at the
required level(s) of detail

These VSM’s can be enriched to create end-user process documents…

LEAN ADVANCED

Connected to your operational data the business model shows you how your
business is doing (Critical To Quality indicators ): Visual Management

LEAN ADVANCED

Connected to your operational data the business model shows you how your
business is doing (SIPOC) : Visual Management

LEAN ADVANCED

Depending on your role you get your own dashboard. The COO for example
will be interested in the processes, their performance and ongoing projects

LEAN ADVANCED

And a dashboard for the Lean Daily Management System: day opening
information boards with team performance and on-going actions

LEAN ADVANCED


LEAN ADVANCED

Action Management: Actions & Decisions from meetings integrated in the
personalized dashboards

Action Management:
Actions & Decisions
Outlook alerts

LEAN ADVANCED

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