Business Process Outsourcing-Human Resource

1. PREPARED BY
MS. K. BANUPRIYA
DEPT OF IT,
BON SECOURS COLLEGE FOR WOMEN,
THANJAVUR
Human Resource BPO

2. Human Resource BPO
 The human resource consulting industry has emerged
from management consulting and addresses human resource
management tasks and decisions.
 HR Consultants are responsible for assisting clients with strategically
integrating effective HR processes, programs and practices into their
daily operations.
 Their role is also to maximize the client's performance related to human
resources by introducing or marketing "best practice" products or
services as well as to provide periodic feedback to clients regarding their
performance related to annual management objectives.
 To accomplish this, the HR Consultant may need to perform needs
assessments or audits and make recommendations or proposals,
coordinate the creation and implementation of an action or corrective
plan, and when required, organize and coordinate cross-functional
Human Resource teams to assist the client with developing and
implementing performance improvement corrective plans, programs or
processes.

3. The following are core fields around which most HR
consultancies are based:
 Human capital, including remuneration (also
called total rewards), employee rewards and
incentive programs, and talent acquisition and
management
 Health and benefits, orchestrating optimal
employee health plans with the carriers
themselves
 Mergers and acquisitions, examining fit across
culture, job-type, transaction costs, etc.
 Communication, including surveying employee
attitudes, satisfaction, engagement, and other
employee behaviors
 Retirement
 Recruitment process outsourcing

4. Benefits of Outsourcing HR
 An increasing number of small businesses are
outsourcing their HR functions.The Society
for Human Resource Management (SHRM)
conducted an in-depth survey of HR
outsourcing, and found that the

5. 10 leading reasons companies
turn to external HR experts
 Save money and reduce operating expenses;
 Control legal risk and improve compliance;
 Gain greater HR expertise;
 Streamline HR functions;
 Offer services the organization could not otherwise
provide;
 Allow the company to focus on its core business;
 Reduce the number of HR staff and related expenses;
 Improve service delivery;
 Allow HR staff to put more emphasis on strategy;
 Make up for the lack of in-house expertise

6. Top 10 HR functions turned over to an
outsourced HR administrator
 Background checks;
 Employee assistance and counselling services;
Flexible spending account administration;
COBRA administration;
 Health care benefits administration;
 Temporary staffing;
 Pension benefits administration;
 Retirement benefits administration;
 Employee relocation;
 Payroll administration

7. Emerging BPO Domains
 Recent technological innovations have
introduced new ways of doing business.
 In this regard, Business
process outsourcing has emerged as a trend
setting concept across industries.
 This year has brought to the BPO industry an
increase in hybrid offshoring

8.  Companies Encourage Innovation and
Creativity
 Companies Prefer Balanced Shore
Outsourcing
 Companies Consider Shorter BPO
Engagements
 Companies Appreciate Robotic Process
Automation
 Companies Embrace Mix of SAAS
and Private Cloud Computing

9. Media and Entertainment BPO
 Business Process Outsourcing (BPO) is having a
measurable impact on the M&E industry.
 Head of Media and Entertainment, Capgemini
BPO
 The Media & Entertainment industry is
becoming ever more digital.
 Consumption and purchase behaviours have
progressed into multi-tasking as consumers
watch TV at the same time as accessing
information via multiple devices.
 We help broadcast, publishing, & entertainment
organizations to innovate and stay ahead of the
market to meet the changing consumer
demands.

10. Publishing BPO
 Dramatic new trends are sweeping the
publishing industry.
 Customer preferences are changing, costs of
production are skyrocketing, and new media
technologies are emerging as the core
differentiators. In addition, lack of clear rights
and permissions management can catch even
experienced publishers off-guard.

11. Publishing Services
 Pre-Press Publishing
 Ebook Conversion
 Creative & Multimedia Image Management
Services
 Rights & Royalty Management
 Orders and Subscriptions
 Business Process Support
 Rights and Permissions