Becky Gessler, Bloom I'm a founder of Bloom, and we are a premium coffee service for offices in the Bay Area. Our company is made up of 3 user experience designers who have gone from designing experiences on the screen to designing experiences in and surrounding your cup of coffee. I want to share how we are using lean UX and Balanced Teams methodologies to build our very traditional, real-world service business. We would also like to talk with anyone who is in a similar position or has suggestions about how to bring the Balanced Teams ideas to life in a (mostly) non-technical small business environment.

1. UX from Screen to Cup
Becky Gessler
BLOOM
@technicka / @BloomReady

2. Designers aren't
me & Balanced Team
superheroes [...] we
just bring the right
people together and
help them get to the
right thing. We
facilitate
communication and
collaboration.
http://technicka.net/articles/balanced-teams-areresult-consciously-designed-organizational-culture

7. "The best predictors of
productivity were a team's
energy and engagement
outside formal meetings."
"One of the places we
studied, the coffee
machine, seemed to be the
central holy site holding the
whole place together"

9. We want to be lean and
iterative.
<!-- But not just in code -->

13. Some ways we’ve been able
to iterate

17. Assumptions, assumptions

18. We experiment

19. Tips for …
● Prioritization and task management tools
● Remote/asynchronous collaboration