Baker Hill Client Conference 2016 - You can't set it and forget it
1. You can’t set it and forget it!
Getting the most from your origination system
Stephanie L. Butler‐ Director, Advisory Services
Brad Girton‐ Sr. Implementation Analyst
Jerry Kennedy‐ Senior Vice President, Western Alliance
2. You can’t just “set it and forget it!”
Are you getting the most from your origination system?
Do you know what functionality is available?
Are your credit policy messages out of date?
Products and pricing five years behind?
When is the last time your financial institution had a “tune
Today we are going to discuss
What is involved in a “tune up”, otherwise known as a Strategy
Review and Configuration Audit
How Western Alliance Bancorporation leveraged an audit to
Understand the functionality available in the system
Gain efficiencies in process and procedures
Correct perceived issues with the system
3. You can’t just “set it and forget it!”
When is the last time your financial institution had a
By a show of hands…..
4. You can’t just “set it and forget it!”
What is involved in a Strategy Review and Configuration Audit?
Effort between Advisory Services and an Implementation Analyst
Attack strategy, tactics and configuration in one, three day visit
5. Attack Strategy and Tactics
Where does your financial institution
see small business or consumer lending
in the next 2‐5 years?
What is your definition of success?
What are your current pain points?
Does loan policy and procedures reflect
the current environment?
Walk through your process
From initial customer engagement
6. Attack Strategy and Tactics
This is far more than just “fixing” the system
You can’t configure Bank2Business
and Bank2Consumer in a vacuum
All the strategy, tactics and process
discussions drive configuration
Not everything can be reflected in
That is where policy and process
11. Let’s look at an actual client case…
This financial institution went approximately ten years between implementation and a Strategy Review
and Configuration Audit.
Stephanie Butler and Brad Girton were on‐site for three days to review
12. Let’s look at an actual client case…
Jerry Kennedy, Senior Vice President and Manager‐ Business and Consumer Loan Center
A brief history of the bank
Six full service banking divisions across the western United States
Primary subsidiary is Western Alliance Bank
In excess of $15 billion in assets
1,464 employees in 47 banking offices
Ranked 10th on Forbes 2016 Best Banks in America list
Bank2Business client since 2003.
Bank2Consumer client since 2005.
13. About the audit.
Why a Strategy Review and Configuration Audit for small business/consumer lending?
Prepare system for use of Applink
Review internal processes
Update credit policy message
Further use of BHOS functionality
Bank was not using Verification of Collateral Checklist
Bank was not using Customer Acceptance
Update credit policy messages
Use pricing functionality
Future increase in total exposure processed through the system
Evaluate using Bank2Business for SBA express
Not using Access database for reporting
Many functions were very manual
All paper process
Loan processing and documentation outside the system
14. How it went.
What was the process like for the bank?
Eye Opening‐didn’t know what we didn’t know
Had 10 people participate in the process‐half the department
Presented the process as mandatory.
Needed everyone on the same page in order to complete all proposed changes
Entailed change‐challenging for most, but worth it!
Baker Hill staff very knowledgeable and helpful
“Lit the Fuse”‐Got the whole upgrade process started on a positive note
17. You can’t just “set it and forget it!”
The origination system is not a rotisserie chicken!
Technology is living, breathing organism
As your financial institution changes, systems must be updated
You are only as good as your policies, processes and