Online Banking 2.0 webinar, October 28, 2010 by Brett King
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Presention by Brett King during the Backbase Online Banking 2.0 webinar, october 28, 2010.
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Online Banking 2.0 webinar, October 28, 2010 by Brett King
- 1. THE BIG SHIFT The 3 Phases of Customer Behaviour Disruption
- 5. “ The world is changing very fast. Big will not beat small anymore... it will be the fast beating the slow .” Rupert Murdoch, 79
- 8. 1 Internet gives Control & Choice THE BIG SHIFT The 3 Phases of Customer Behaviour Disruption
- 11. 300% $ Increase Since Jan 09 15% Online as % of Retail Deposits Market Source: Reuters x2
- 14. I trust my network more than I trust your brand...
- 15. Does your bank require all social media efforts to be vetted by compliance first? source: ABA Banking Journal Who’s your dedicated Head of Social Media?
- 16. 2 Mobility gives Anywhere & Anytime THE BIG SHIFT The 3 Phases of Customer Behaviour Disruption
- 21. 3 MobilePayments gets us Ubiquitous & Cashless THE BIG SHIFT The 3 Phases of Customer Behaviour Disruption
- 22. Who is in charge of phasing out cheques?
- 24. Why are we still offering cheque accounts and not mobile phones?
- 25. How will I apply for a credit card if there is no plastic?
- 29. Designing the THE BIG SHIFT
- 33. Ad impressions per day (based on 100 Million units sold) 1 Billion iAd
- 34. Data Who? When? Why? How? Where?
- 38. Simplicity THE BIG SHIFT It’s not about channel, it’s not about technology Engagement
- 39. Out Now! Follow me on Twitter: @brettking Email me: [email_address]