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Melayan Pelanggan Seperti Darah Daging Sendiri

Salah satu rahsia kejayaan bisnes Takaful saya adalah dengan mengamalkan sikap sebegini

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Melayan Pelanggan Seperti Darah Daging Sendiri

  1. 1. Melayan Pelanggan Seperti DARAH DAGING sendiri
  2. 2. Maksud “Darah Daging” “Anak atau orang yang ada PERTALIAN DARAH dengan anda” “Tidak beriman salah seorang di antara kamu hingga dia mencintai untuk saudaranya apa yang dia cintai untuk dirinya sendiri”. [HR. Bukhari dan Muslim]
  3. 3. Masalah-masalah yang SERING BERLAKU
  4. 4. Hospital Awam SEMAKIN SESAK
  5. 5. Masyarakat Tidak Buat PERSEDIAAN AWAL
  6. 6. Miliki Simpanan Takaful Tapi, MASALAH TAK SELESAI
  7. 7. Faedah Tak Mencukupi 36 PENYAKIT KRITIKAL
  8. 8. Faedah Tak Mencukupi PAMPASAN KEMATIAN
  9. 9. Adakah Benar Anda PROTECT INCOME?
  10. 10. Berat Mata Memandang, Berat Lagi Kalau BAHU ANDA MEMIKULNYA
  11. 11. Pesanan Dari DR. RICHARD TEO
  12. 12. How Do You See Others? Kita selalu anggap pesakit sebagai suatu “kerja” yang perlu dihabiskan sahaja Tidak memahami /merasai apa yang mereka lalui Fikir pasal keuntungan kita sahaja Hinggalah kita juga lalui masalah yang serupa
  13. 13. Menyediakan KHIDMAT TERBAIK
  14. 14. 4 Situasi Penting Perlu Dijaga
  15. 15. #1 – Ketika Appointment Buat Fact-Finding, bukan cerita produk
  16. 16. #1 – Ketika Appointment Kenal-pasti masalah, bukan push product
  17. 17. #2 – Ketika Design Solution
  18. 18. #2 – Ketika Design Solution Membantu Pelanggan?
  19. 19. #2 – Ketika Design Solution Pentingkan Keuntungan Sendiri?
  20. 20. Keperluan Yang Perlu Dijaga Lindungi keperluan asas terlebih dulu
  21. 21. #3 – Khidmat Selepas Jualan Bila ada perkara berbangkit
  22. 22. #4 – Ketika Proses Tuntutan Masa untuk anda menyinar
  23. 23. Prosedur TUNTUTAN TAKAFUL
  24. 24. Death Claim Requirement Document Required: • Original Certificate Contract • Death Claim Form • Physician’s Statement • Certified True Copy of Death Certificate • Certified True Copy of deceased’s IC (as evidence of age if proof has not been received before) • Certified True Copy of proof of relationship (e.g.: Marriage Certificate/Birth Certificate) • Certified True Copy of claimant’s IC • Certified True Copy of Police Report (for Accident Death only) • Consent Letter for medical report extraction (4 copies) • Certified True Copy of Burial Certificate • Certified True Copy “Sijil Faraid / Letter of Administration (if applicable) • Post Mortem Report (un-natural death) • Newspaper cutting (for accident)
  25. 25. TPD Claim Requirement Document Required: • Original Certificate Contract • Total & Permanent Disability Claim Form • Physician’s Statement • Certified True Copy of claimant’s IC • Consent Letter for medical report extraction (4 copies) • Medical report from SOCSO (optional) • Letter of job termination from claimant’s employer (if employed) • Neurogical Examination Report (NER) • Other supporting documents (if applicable)
  26. 26. Critical Illness Claim Requirement Document Required: • Original Certificate Contract • Dread Disease Claim Form • Confidential Medical Certificate pertaining to your disease/illness • Certified True Copy of claimant’s IC • Consent Letter for medical report extraction (4 copies) • Histopathology or relevant report • Other supporting documents (if applicable)
  27. 27. Hospital Claim Requirement Document Required: • Hospitalization Claim Form • Physician Statement (for claim more than RM200) • Certified True Copy of Admission and Discharge Notes • Original Copy of admission bills/receipts (For Surgical Rider Only) • Police Report (if applicable) • Consent Letter for medical report extraction (4 copies) • Letter from employer/SOCSO (if applicable)
  28. 28. Wanita Claim Requirement Document Required: • Wanita Illness Claim Form • Certified True Copy of Admission and Discharge Notes • Original Copy of admission bills and receipts • Certified True Copy of Birth Certificate (for New Born Allowance Only) • Consent Letter for medical report extraction (if applicable) • Histopathology or relevant report
  29. 29. Accident Claim Requirement Document Required: • Accident Claim Form • Physician Statement (for claim more than RM200) • Certified True Copy of medical chits/attendance report • Original Copy of admission bills/receipts • Police Report (if applicable) • Consent Letter for medical report extraction (4 copies) • Letter from employer/SOCSO (if applicable)
  30. 30. E-Payment Registration
  31. 31. Kisah Seorang Wanita Thai bernama Mae Toi KEHIDUPAN YANG BERBALOI
  32. 32. Bila Melayan Seperti Darah Daging
  33. 33. #1 - Lebih Dihormati Benar-benar membantu orang lain
  34. 34. #2 - Dapat Banyak Referrals Menjadi bualan mulut pelanggan
  35. 35. #3 - Lebih Banyak Jualan Pemasaran Secara Automatik
  36. 36. #4 - Lebih Banyak Pendapatan Impian jadi kenyataan

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