AXS Americas is a BPO, Business Process Outsourcing Company based in USA and operating from Barranquilla, Colombia. Our focus is to provide services that allow total communications unification under the modality of Contact Center, Call Center to all types of industries.

4.
TMS Outbound Customer Service Proposal 2009
About us:
AXS Americas is a BPO, Business Process Outsourcing Company based in USA and operating from
Barranquilla, Colombia. Our focus is to provide services that allow total communications unification
under the modality of Contact Center, Call Center to all types of industries.
AXS Americas belongs to Eficacia SA, the largest Staffing and Outsourcing company in Colombia, and is
ranked within the top 100 companies in the country.
Entrance Supervision
Capacity Training
Center Capacity: 700+ FTE
Building size: 1200sqm (10,800sqft), with additional growing capacity
Language: Spanish, English
Time Zone: US EST
Center Location: Barranquilla, Colombia. Only 2.5hrs flight from Miami
Features:
 Server and Fiber redundancy with IT team on‐site
 Firewall and Antivirus control
 Diesel Generator for power backup with UPS assistance
 Full featured PBX handling unified communications
 24hr armed security
 Full time physician on site
CONFIDENTIALITY All information contained in this document is proprietary to AXS Americas and is submitted to your
company with the understanding that it will be held in the strictest confidence and will not be disclosed, duplicated or used, in
whole or in part, for any purpose other than the evaluation of the document and related contents by TMS.

5.
TMS Outbound Customer Service Proposal 2009
Why AXS Americas
 We only staff educated agents that have proven experience and desired language skills.
 Our agents are known for its neutral English accent.
 We are located at the same time zone as Eastern USA.
 Only a short direct flight away from main US cities.
 Owned by the largest staffing agency in Colombia which provides the right HR support and an
abundance of resources available for projects.
 Two fiber optic channels provide a significantly higher degree of telecom stability and
redundancy.
 Pro‐active in working with clients on screening process for their customers.
 Software based call routing platform allows for extreme flexibility to adapt the reporting to
meet the needs of clients.
 Training capacity of 104 agents in two shifts per day.
 Current clients and strategic partners have helped us implement World Class metrics, indicators,
and procedures to maximize our efficiency and quality.
Why Colombia is better:
 1.56% in telecommunications investment as a percentage of GDP (2008)
Our Services:
1‐ Inbound/Outbound Communications ‐ For all types of campaigns integrated with ERP/CRM and via:
a. Voice
b. Chat
c. SMS
d. IVR(Interactive Voice Response)
e. E‐Mail
f. Videoconference
g. Tele‐presence.
2‐ Back‐office ‐ All non‐voice tasks that are generated by voice campaigns or that are secondary to the
primary focus of the client.
3‐ General staffing, supervising and hosting of professionals to work per client’s instructions at our
facility.
CONFIDENTIALITY All information contained in this document is proprietary to AXS Americas and is submitted to your
company with the understanding that it will be held in the strictest confidence and will not be disclosed, duplicated or used, in
whole or in part, for any purpose other than the evaluation of the document and related contents by TMS.

6.
TMS Outbound Customer Service Proposal 2009
4‐ IT – We have acquired the infrastructure and technology necessary to offer cost saving complete
unified communications solutions offering our clients technology implementation, monitoring, and
support of:
a. Voice and Data Interconnection of sites
b. VoIP and complete VPBX tools integrated with ERP/CRM applications.
c. Helpdesk
d. Remote monitoring
e. Tele‐presence
f. Videoconferencing with complete meeting tools.
g. Application development
h. Data Management
Inbound/Outbound Solution
AXS Americas will provide its clients with supervised and managed customer service experienced English
and Spanish speaking agents to perform outbound calls with the purpose of scheduling appointments
and providing information per client’s instructions.
Our Outbound and Inbound Voice Services includes and it is not limited to:
 Call recording with a Web interface to search recordings
 Voicemail and Voicemail‐to‐Email functionality
 Call Detail (CDRs) report within you can search calls based on different criteria as date,
extension number, etc
 Billing report from which you can filter by destination, source
 Support for call queues including static and dynamic agents
 Conference Center
 Callback
 Predictive dialer
 Support for Do‐Not‐Call List
 Advanced Reports
 Integration with CRM
Addresses:
1530 Ledgemont Ln.
Clermont, FL 34711 USA
Via 40 #71‐197 B204
Barranquilla, Colombia
Main Contact:
Manny Paez
paezm@axsamericas.com
Tel: (57) 318 500‐0007 Colombia
(1) 847 594‐7532 USA VoIP
CONFIDENTIALITY All information contained in this document is proprietary to AXS Americas and is submitted to your
company with the understanding that it will be held in the strictest confidence and will not be disclosed, duplicated or used, in
whole or in part, for any purpose other than the evaluation of the document and related contents by TMS.