Tiffin Bit - The Magic of Dabbawala (Mumbai)

Cell No.: 91-9869152163 / 09867253888 Andheri Office - 26821897, Off: 3, Raghunath Pathak Chawl, Sambhaji Nagar, Sahar Road, Near Fly-Over Bridge, Andheri (E), Mumbai – 69. Email Id: [email_address] The Wonder Of Dabbawallas Unfolded NUTAN MUMBAI TIFFIN BOX SUPPLIERS

Late Shri. Dhondiba R. Medge Late Shri. Mahadu H. Bachche A Tribute to

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ABOUT NMTBSA Nutan Mumbai Tiffin Box Suppliers Association

President - Shri. RAGHUNATH D. MEDGE DEAL YA NO DEAL TV PROGRAME

13 MEMBERS ORGANISATIONAL STRUCTURE PRESIDENT VICE PRESIDENT GENERAL SECRETARY TREASURER DIRECTORS ( 9 ) MUKADAMS (800) MEMBERS ( 5000 )

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Working of NMTBSA

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],APPROACH

Tiffin Basket’s weight: 60-65 kgs. SPECIAL FEATURES OF DABBAWALA’S SERVICES Zero % fuel - Pollution Zero % investment Zero % modern tech. Zero % Disputes 99.99% performance 100 % Customers Care & Satisfaction Our Belief WORK IS WORSHIP

Nutan Mumbai Tiffin Box Suppliers Association ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Executive Committee (5 members) Teams of 20-25 headed by a Group Leader ,[object Object],[object Object],[object Object],[object Object],[object Object],Case Study: NMTBSA

VLP : Vile Parle (suburb in Mumbai) 9EX12 : Code for Dabbawalas at Destination EX : Express Towers (building name) 12 : Floor no. E : Code for Dabbawala at residential station 3 : Code for destination Station eg. Churchgate Station (Nariman Point) D’souza Coding System E VLP 9 EX 12 3

[object Object], E VP 5 AI 12 3 GH 13 2 P 9 D 6 2GP1 T D 8 4 RBI 2 BO G

The Flow Logic Charni Road (12) Churchgate (1-10) Lower Parel (14) 2 3 7 4 5 6 Zones for destination Distribution By Carriers at lunchtime To offices 1 Point of Aggregation And Sorting C D B A E Collection from home

Wartime: Emergency measures being taken to ensure delivery by making proper coding.

[object Object],[object Object],[object Object],12 coach train 4,000 commuters 8,000 disputes But no excuses, Duty first

DABBAWALLAS IN TRAIN COMPARTMENT Fellow Dabbawallas in the Luggage Compartment of a Local Train between 10.15 a.m. to 11.15 a.m.

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11:15 a.m. – 12:15 p.m. (Church Gate Station) At this stage, the unloading takes place at the destination station Re-arrangement of tiffins takes place as per the destination area and destination building

[object Object],[object Object],[object Object],RETURN JOURNEY 2:00 – 2:30 pm (At Destination Station) The dabbawalla’s meet for the segregation as per the destination suburb. Low Cost But Reliable – and Always on Time

[object Object],[object Object],Usually, since it is more of a pleasant journey compared to the earlier part of the day, the dabbawalas lighten up the moment with merry making, joking around and singing . 3:30 – 4:00 pm (The Origin Station) This is the stage where the final sorting and dispatch takes place. The group meets up at origin station and they finally sort out the tiffins as per the origin area.

PRINCE CHARLES’ VISIT TO THE DABBAWALLAS OF MUMBAI 4 Nov, 2003 – At Church Gate Stn. Time 11.20 a.m. to 11.40 a.m.

THE ROYAL VISIT ,[object Object],[object Object],[object Object],[object Object],[object Object]

Meeting with Hon. Governor of Maharshtra, India Shri. S. M. Krishna Honouring Mumbai Mayor Hon. Shri. Dattaji Dalvi and Shri. Narayan Rane

Ph.D. on Mumbai Dabbawala ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Presentation infront of ING Group’s Board Executive members from Netherlands & Holland

International Invitations ,[object Object],[object Object],[object Object]

Bipasha Basu Hithes A Ride With Dabbawala

Some Achievements ,[object Object],[object Object],[object Object],[object Object]

Awards and Felicitation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Awards and Felicitation (contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sending gift containing Puneri Pheta, Saree, Kolhapuri Chappal for Prince Charles and Queen Camilla Parkar for their Wedding.

Hon. Shri. Richard Branson Chairman of Virginn Atlantic Airways with Dabbawalas

The Opening of Film “Mumbaicha Dabbewala” with film actor Bharat Jadhav

Hon. Shri. Vilasrao Deshmukh, The Chief Minister of Maharashtra State with Dabbawalas During the Publication of Book “Mumbaicha Annadata” dated on 15 th September 2006

Letter from PRINCE CHARLES After Heavy Flood in Mumbai on 26 th July 2005.

Dabbawalas In London June – 16 To 23 -2007

Working of Mumbai Dabbawalas on HIV / AIDS In Association with United States Agency for International Development (USAID) And Government of Maharashtra Presenting Dabba to C.M. with HIV / AIDS Message Presenting Of HIV / AIDS Day On 01/12/2007 With Jackie Shroff

Tiffin Bit - The Magic of Dabbawala (Mumbai)

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