User Experience Journey Mapping
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This deck was created as part of a Webinar with UI Breakfast. This is a guide to conducting your own workshop with your client, or customers on User Experience Journey Mapping
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User Experience Journey Mapping
- 1. Experience Journey Mapping UIBreakfast Webinar @theavangelistWe Are AFK
- 3. Workshops are for collaboration
- 4. UXBristol Workshop training 2015 @theavangelist
- 6. Entrances Shared link News index Home page Related article Trade press article (print) Organic search Actions Read article Share article Subscribe to updates Contact Press Officer for more info Exits Read related article(s) News index Home page Other pages} { As a user I want to read about what is happening in the business user journeys
- 7. Outside the product lens
- 9. @theavangelistWe Are AFK Gain empathy
- 10. @theavangelistWe Are AFK Gives you direction
- 11. What do you need to go buy?
- 12. A Persona free!
- 13. An Experience to map The space your product fits @theavangelist
- 14. Every experience ever @theavangelistWe Are AFK Have problem/need Look for solution Find solution No more problem Use Solution
- 15. Butcher’s paper £8 for a lot!
- 16. Don’t leave it on the train
- 17. Masking Tape 82p a roll
- 18. Post-it Notes £4.79 per pack
- 19. Sharpies! £16.49 for 2xbox of 12
- 21. A Camera Free (in your pocket)
- 22. People! Your colleagues are free!
- 24. Empathy Map
- 25. Research Purchase Post purchaseThemes
- 26. Research Purchase Post purchase This is a new thing you love this This is a new thing This is a new thing This is a new thing nobody knows the trouble I've seen This is a new thing This is a new thing Themes Actions
- 27. Research Purchase Post purchase This is a new thing you love this This is a new thing This is a new thing This is a new thing nobody knows the trouble I've seen This is a new thing This is a new thing This is a new thing nobody knows the trouble I've seen This is a new thing This is a new thing This is a new thing you love this nobody knows the trouble I've seen This is a new thing Themes Actions Thinking Feeling
- 28. Research Purchase Post purchase This is a new thing you love this This is a new thing This is a new thing This is a new thing nobody knows the trouble I've seen This is a new thing This is a new thing This is a new thing nobody knows the trouble I've seen This is a new thing This is a new thing This is a new thing you love this nobody knows the trouble I've seen This is a new thing This is a new thing nobody knows the trouble I've seen This is a new thing This is a new thing you love this nobody knows the trouble I've seen This is a new thing you love this Themes Actions Thinking Feeling Pains
- 29. Research Purchase Post purchase This is a new thing you love this This is a new thing This is a new thing This is a new thing nobody knows the trouble I've seen This is a new thing This is a new thing This is a new thing nobody knows the trouble I've seen This is a new thing This is a new thing This is a new thing you love this nobody knows the trouble I've seen This is a new thing This is a new thing nobody knows the trouble I've seen This is a new thing This is a new thing you love this nobody knows the trouble I've seen This is a new thing you love this Themes Actions Thinking Feeling Pains Gains This is a new thing you love this This is a new thing nobody knows the trouble I've seen This is a new thing This is a new thing This is a new thing This is a new thing
- 30. Research Purchase Post purchase This is a new thing you love this This is a new thing This is a new thing This is a new thing nobody knows the trouble I've seen This is a new thing This is a new thing This is a new thing nobody knows the trouble I've seen This is a new thing This is a new thing This is a new thing you love this nobody knows the trouble I've seen This is a new thing This is a new thing nobody knows the trouble I've seen This is a new thing This is a new thing you love this nobody knows the trouble I've seen This is a new thing you love this This is a solution This is a solution This is a solution This is a solution This is a solution nobody knows the trouble I've seen This is a solution This is a solution Themes Actions Thinking Feeling Pains Gains Opportunities This is a new thing you love this This is a new thing nobody knows the trouble I've seen This is a new thing This is a new thing This is a new thing This is a new thing
- 31. Who Do I Invite? @theavangelistWe Are AFK
- 33. @theavangelistWe Are AFK 6-8 People Per Group
- 34. @theavangelistWe Are AFK People in-touch Decision makers Vs Customer Facing
- 35. Running the Session @theavangelistWe Are AFK
- 36. Prepare the room
- 37. Introduce The workshop @theavangelistWe Are AFK
- 38. review the Persona @theavangelistWe Are AFK
- 39. @theavangelistWe Are AFK Tour The Map You are the navigator
- 40. @theavangelistWe Are AFK Should I Participate? Are you in or out?
- 41. @theavangelistWe Are AFK Facilitating Listen then ask
- 42. @theavangelistWe Are AFK Step One Actions
- 43. @theavangelistWe Are AFK Step Two Everything else
- 44. @theavangelistWe Are AFK Step three Opportunity Knocks
- 45. @theavangelistWe Are AFK Step four Winding down
- 46. Wrap It Up @theavangelistWe Are AFK
- 47. Add to your backlog @theavangelistWe Are AFK
- 48. Send out a roundup @theavangelistWe Are AFK
- 49. Today We: Wrapping up this webinar looked at what an Experience Journey Map is What it’s for and how to create it Who to invite to your workshops How to facilitate a workshop What to do after it’s finished @theavangelistWe Are AFK
- 50. We Are AFK UX Coaching & Digital Strategy weareafk.co.uk andy@weareafk.co.uk We Are AFK LTD Company Number 10007731. VAT No.241 6665 07