1. ATUL TANDON
New Delhi- 110017
Mobile: +919953101252
+919717164445
Email: mailto:atul.tandon24@gmail.com
Career Objective:
To use and expand my knowledge and skills in the Service industry & Customer service, developing a new &
creative ways to cater the needs of customer with the required price point. And hence expanding my horizon
which would be beneficial for the organization and me for an exponential career growth.
Team Leader- Operations- MetLife Global Operations Support Centre 12,Aug,14- Up till Now
Responsible for:
• Currently working as Team Leader in Service desk.
• Provide assistance to the Project Managers who are using Clarity & other applications.
• To meet the SLA’S as per the set expectation.
• To work as Administrator to grant the access to Clarity & other application as per the desired request.
• To create Incidents in Service Now & Remedy to work on those Incidents as per the SLAS.
• To Create Work order in Remedy.
• Troubleshoot Microsoft Project Issue& Updating and Creation of project plans in MS-Project.
• Reporting & tool maintenance.
• Performs User Acceptance Testing for EPMT enhancements and defect fixes.
• Develop change documentation and release notes, and communicate to EMPT Users.
• Provide user and technical support to the tool users .
LEAD- Operations- IBM Global Process Services Nov,13-July,14
Responsible for:
• It’s a inbound Technical process where we had to take the call of the customer.
• We have to support & provide Technical Assistance for a Financial Software QUICKEN related to installation,
purchase of upgrade version & as well Support Plan for unsupported versions as well.
• Analytical & logical problem solving related to the features of the software like budgeting,taxation,accounts &
other features
• Monitor and evaluate achievement of target against expectation.
Quattro Global Services Pvt. Ltd Sr. Customer Service Associate June,2012 – October ,2013
Objective: To work along with in an organisation, understand its working and processes and hence Generating Revenue
& maximize profits, which will be beneficial for organisation as well as me
• Providing Technical Assistance & Support & by up selling & convince the customer to subscribe for the annual
Support depending as per the requirement of the customer.
• It’s a inbound Technical sales process where we had to take the call of the customer.
• To take the remote access of the customer desktop or laptop to diagnosis the problem.
• To provide better solutions & technical plan to the customer
• To achieve the target & provide better solution to the customer.
• Monitor and evaluate achievement of sales target against expectation

2. Projects:
Project Title: Awareness of
Advertisement in News paper
Duration: June-July
2004
Organisation: Summer training in Amar
Ujala news paper
Study & Research about the awareness of Advertisements in News paper In Dehradun City .
Educational Qualification
Name of Institute Qualification Grade Specialization Period
Lovely Professional University ,
Jalandhar Punjab
Masters of Business
Administration Awaited
Human Resources & Sales &
Marketing
2011-2014
Academy of Management Studies
Dehradun ( U.K)
Bachelor of Business
Administration
60% Sales & Marketing 2002-2005
CAV Inter College, Allahabad U.P board
12
50% Commerce ,Banking & English,
Hindi,
2001-2002
BMS School ,Allahabad U.P board
10
55% Science,English,Hindi 1998-1999
Strengths:
Leadership Skills Successfully led a team 10 of Sales Trainee in Intas Pharma while training &
Part of Marketing Team as well for Alchem Phytoceuticals.
Fluency in Application software’s MS Word ,MS office & Excel .
Competitions and Achievements
• Participated in NCC & Scouts & guides with Camps & being a part of Welfare for poor.
• Participated in School & College no of Cultural Activities.
• Was part of Sports Team in College
Date ATUL TANDON