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Cognitive Search for Knowledge Management

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Attivio's approach to Knowledge Management. Raise Your Enterprise IQ with Cognitive KM.

Publicada em: Tecnologia
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Cognitive Search for Knowledge Management

  1. 1. ©2017 Attivio | Proprietary and Confidential©2017 Attivio | Proprietary and Confidential COGNITIVE SEARCH FOR KNOWLEDGE MANAGEMENT
  2. 2. ©2017 Attivio | Proprietary and Confidential©2017 Attivio | Proprietary and Confidential 53% of execs see Knowledge Management as playing a prominent role in innovation across their enterprises Source: The State of Knowledge Management: 2016-17 KMWorld Survey 1
  3. 3. ©2017 Attivio | Proprietary and Confidential©2017 Attivio | Proprietary and Confidential KNOWLEDGE MANAGEMENT | THE OLD WAY Source: The State of Knowledge Management: 2016-17 KMWorld Survey Challenges of Traditional Knowledge Management • Inefficiencies • Integration • Consumerization of IT 2
  4. 4. ©2017 Attivio | Proprietary and Confidential©2017 Attivio | Proprietary and Confidential Raise Your Enterprise IQ with Cognitive KM Transform productivity with a machine learning approach to the personalized delivery of information KNOWLEDGE MANAGEMENT | THE COGNITIVE WAY 3
  5. 5. ©2017 Attivio | Proprietary and Confidential©2017 Attivio | Proprietary and Confidential COGNITIVE KM | BENEFITS FIND ANSWERS RECOMMEND CONTENTCONNECT PEOPLE Equip a Smarter Workforce Deliver the most relevant answers, at the right time, to the right person Tap Collective Knowledge Foster collaboration and accelerate decision making by automatically identifying and recommending experts Empower Continued Insight Harness context and behavior to proactively alert knowledge workers with critical new information and recommendations 4
  6. 6. ©2017 Attivio | Proprietary and Confidential©2017 Attivio | Proprietary and Confidential WHAT DOES “COGNITIVE” MEAN? Information Index Is your content scattered in multiple systems? Attivio automatically discovers and organizes your knowledge assets, across system and organizational silos. User Experience How long does it take to find the right answer? By delivering highly relevant, personalized answers and recommendations, Attivio offers an easy experience that improves productivity. Machine Learning Does the system recognize your information request patterns? With machine learning, Attivio analyzes user behaviors and builds relevancy models that learn and improve as content, data, and user activity grows. Natural Language Processing Will the system make a connection between NJ and New Jersey? By understanding user intent and inferring meaning based a deep understanding of text, Attivio presents the most relevant findings. 5
  7. 7. ©2017 Attivio | Proprietary and Confidential©2017 Attivio | Proprietary and Confidential COGNITIVE KM | CASE STUDIES Cisco SalesConnect unifies product-focused content from multiple systems to deliver the right customer and product information from the corporate intranet so that field personnel can find answers instantly. ThermoFisher eliminated the manual work required to report on sales opportunities and customer satisfaction by unifying the data from 5 CRM instances, including Salesforce and Siebel, and provisioning it to Tableau so analysts and account teams could easily report on the most important customers across multiple divisions. National Instruments optimized the search and discovery experience on its website, intranet, and eCommerce platform. With Attivio, engineers and scientists enjoy a genuinely personalized online shopping experience, as they search in their local language to discover the best computer-based products National Instruments has to offer. 6
  8. 8. WWW.ATTIVIO.COM

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