Presentation given by Emma-Ruth Arnaz-Pemberton on 26 September 2017 in Aberdeen.

2. Are you an APM member?
Whether you simply have an interest in
improving your project management
skills, are starting out in the profession
or are already an experienced
professional, there’s an APM
membership grade designed for you.
APM membership offers:
 Professional status and recognition
 Excellent career prospects
 Access to great technical
information
Find out more at apm.org.uk/Individual

3. APM FIVE Dimensions of Professionalism
Project professionals drive effective change
across all sectors and industries. As committed
professionals they command trust, respect and
credibility, making them stand out amongst
their peers.
The APM FIVE Dimensions of Professionalism
are a set of values that provide a universal
framework to help you develop your career
and achieve your professional goals.
Find out more at apm.org.uk/APM5Dimensions

4. A brand new APM guide is now available to pre-order, Governance
of Co-Owned Projects, the successor to the highly-regarded Co-
Directing Change publication.
What's inside?
You will find principles for the governance of co-owned projects,
together with checklists and key questions for co-owners to ask.
These cover a range of governance topics including:
 alignment of objectives to leadership;
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This is the perfect guide for those who influence corporate
governance in organisations.
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APM Project Professional Qualification (PPQ)
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APM Registered Project Professional (RPP)
Visit our website to find out more apm.org.uk/qualifications

6. Everything you ever
wanted to know about
PMO
Aberdeen Branch &
PMO SIG
Your speaker: Emma-Ruth Arnaz-Pemberton

7.  Meet the Presenter
 APM PMO SIG
 What PMO’s do for you?
 PMO Development
 Types of PMO
 Building a PMO
 PMO People
 Tips for PMO
 Q & A
This session…

8.  Independent Consultant working closely with Wellingtone Project Management
 Chair of the APM PMO Specific Interest Group in the UK (apm.org.uk)
 Judge of the APM Awards
 Member of APM Membership panel
 PMO Manager for Project Managers Without Borders (pmwb.org)
 Passionate speaker of all things PMO
 Writer of all things PMO:
 Axelos Portfolio, Programme, and Project Offices
 Real Project Management by Peter Taylor
 Raconteur Project Management Special, June 2017
About the presenter

9.  To facilitate collaborative learning that fully engages the
membership and helps them grow their PMO skills and
competences
 To reach out to other disciplines (audit, finance, procurement,
quality) that collaborate routinely with PMOs to create value
 To provide an open source of unbiased advice and guidance
to those who can benefit from putting PMO practices to
work
 To have a bias towards action, understanding the latest
thinking and quickly digest it into ways that can be shared as
digestible knowledge with those we seek to
About our Mission

10.  Competence Framework Inclusion
 Registered Project Professional Revised
 PMO of the Year Award
 Corporate Engagement
 Ethical International PMO Standards
 PMO Qualification
 PMO Apprenticeships
About our Goals

11. Did you know?

12. You tell us: what does your PMO do for you?
Own the
methodology
Nerve centre for
communication
Provide common
language
They support
benefits delivery
Enable maturity &
capability
Assure project
delivery
With thanks to PMO SIG members

13. Source: Journal of project management, APM
2014
1970’s
Defence &
Government
Specific
Technical focus
1980-90’s Project Support
Office
Internal stakeholders
Iron triangles
1990-00’s Programme Office
Specific
Internal & external
stakeholders
Critical success factors
21st
Century
Portfolio, Benefits
& Strategy
Owner & sponsors
Organisational Context
A brief history of PMO

14. Supportive
(centre of excellence)
Is all about..
Capability
Guidelines
Community
Operational
(reporting & visibility)
Is all about..
Oversight
Administration
Project Specific
Directive
(strategic)
Is all about..
Resource Demand
Portfolio Build
Benefits Realisation
Controlling
(methods & standards)
Is all about..
Discipline
Best Practice
Compliance
Roles of a PMO

15. Supportive Directive
Operational Controlling
Supportive Directive
Operational Controlling
Your PMO profile

16. Blended PMO
achieves optimal
effectiveness
Police Unit
comes with
engagement
challenges
Training Unit
brings credibility
challenges
Administration &
Reporting Function
lacks visibility
Perception of PMOs

17. There is no
one size fits
all!
PMO lesson #1

18. Specialist
Function
Value
Added
Growth
Tactical
Business
Support
Strategic
Alignment
Supportive Directive
Operational Controlling
Typically the more mature the
PMO, the more balanced it is
across the four key functions.
Deciding on your PMO

19. Optimal
Diminishing
Return
Quick
Improvement
Key considerations:
• Understand the business value
• Review the business needs
• Align to the PMO service catalogue
• Keep the journey in mind
• The law of diminishing returns – how much PMO is enough?
How much PMO is enough?

20. Classifies and stores documents
Implements filing systems
Issue and problem tracking
Change control
Librarian
Handyman
Police
Doctor
Nurse
Assists in a crisis
Undertakes quick repairs
Highlights underlying problemsEnsures compliance
Offers advice and guidelines on
procedures
Reports deviations from plans
Deters potential offenders
Diagnoses
Prescribes remedial action
Monitors effects of remedial action
Offers prognosis
Attends to day-to-day needs
Provides encouragement
Provides a sounding board
PMO people

21. Starting from scratch
considerations

22. ERAP Consulting Ltd ¦
22
Step 2:
where are
you today?
Step 3: where
do you want to
be?
Step 4: how
will you get
there?
Step 5: how
well did you
do?
Data driven informed by Best Practice
Alignment between Method & Practice
Strengths & Opportunities
Baseline & Roadmap
A case for change
Strategy
Define Maturity

23. ERAP Consulting Ltd ¦23
Capability Maturity
Training Coaching
Method
Documents
Governance
Two-
way
Support
Process
An eco-system with opportunity for all and an understanding that Project
Management in the organisation isn’t an exclusive club
What makes a method?

24. Bolt-ons
Approach
People
• Discipline
• Up-skill
• Stepped
• Realistic
• Training
• How To…
CommunicationsCommunications
Adoption & Change

25. Adapt & Sell!
Engage with
The Why
Know your
Path
Take Pain
Away
Define who
you are
Build a
community
Consistently
Show Value
Take aways…

26. So what?

27. pmosig@apm.org.uk
http://www.apm.org.uk/group/apm-pmo-specific-
interest-group or http://www.pmosig.co.uk
@pmosiguk
APM PMOSIG group
#getinvolved

28. Follow APM online
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Management (Official
group)
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