1. The Ultimate Design Biz Operations Manual In case of emergency, break open and follow instructions. Copyright 2010 (c) Ashley Whittenberger Companies, Inc. 1

2. Business Name:______________________ Date Created:________________________________ Created by:__________________________________ Special Notes: 2 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

3. Section 1: Legal Copyright 2010 (c) Ashley Whittenberger Companies, Inc. 3 Incorporation Documents Emergency Information DBA State Comptroller Document

4. Incorporation Documents & Emergency Information EIN or Tax ID # Owner’s Name Address Phone & Fax E-mail 4 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

5. Incorporation Documents & Emergency Information Legal Entity of the Business Business Attorney Insurance Provider Trademarks And Copyright Information Note: Place all incorporation or DBA documents in this section. 5 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

6. Emergency Information In the event that I am unable to operate my business, please follow the instructions below: Contact These People: (List people your family should contact for help with your business, and/or to notify them of the situation) Other Instructions: 6 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

7. Section 2: Vendors, Subs & Outsourcing Support Team Information Systems & Processes 7 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

8. Support Team Copyright 2010 (c) Ashley Whittenberger Companies, Inc. 8 Names Contact Information Function

9. Systems & Processes Record Keeping and Accounting Expenses Recording Tax Payments Utilities Telephone Other Overhead 9 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

10. Schedule Time Working Vacation Time Filing System Paper Filing Computer Filing Office Supplies 10 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

11. Travel Airline Car Rental Programs Miles Programs 11 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

12. Office Procedures Daily Procedures Weekly Procedures Monthly Procedures Annual Procedures 12 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

13. Section 3: Administrative procedures Copyright 2010 (c) Ashley Whittenberger Companies, Inc. 13 Customers Internal Office

14. Customer Support Copyright 2010 (c) Ashley Whittenberger Companies, Inc. 14 Customer Support Product Shipments Product Inventory

15. Internal Office Copyright 2010 (c) Ashley Whittenberger Companies, Inc. 15 Prospect Calls Beginning a Client Relationship Tools

16. Section Four: Business Procedures Products and Services Marketing 16 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

17. Products and Services Products Services 17 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

18. Partnerships and Joint Ventures Advertising Affiliate Programs Target Audience 18 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

19. Promotions Free Giveaways Promotions Free Giveaways Discounts 19 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

20. Newsletter Publishing Provider Frequency of your publication Format Location of archive Mailing List 20 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

21. Section Five: Account Information Copyright 2010 (c) Ashley Whittenberger Companies, Inc. 21 Providers and Vendors User Names and Passwords

22. Accounts Hosting Account Provider Domain Name Registrar (List domains) 22 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

23. Accounts Shopping Cart Provider Merchant Account Provider Bank Name and Account 23 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

24. Accounts Online Banking Information Memberships and Associations E-mail Information Internet Access Provider PayPal Account 24 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

25. Accounts Instant Messenger Printer Article Directories Online Forums 25 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.

26. Accounts Logo Design Computer Software Programs Data Backup System Other Business Equipment 26 Copyright 2010 (c) Ashley Whittenberger Companies, Inc.