Developing Business Etiquettes, Telephonic Etiquettes, Etiquettes in Social Settings, Business Etiquette Online, Business Etiquette Using Mobile Devices, Assembling Business Wardrobe

1. Business Etiquettes

2. Business Etiquette
• Etiquette is expected behaviors and expectations for
individual actions within society, group, or class.
• Within a place of business, it involves treating coworkers
and employer with respect and courtesy in a way that
creates a pleasant work environment for everyone
• Workplace etiquette includes a variety of behaviors, habits,
and aspects of nonverbal communication.

3. Business Etiquette at Work Place
• Be conscious of how your voice sounds
• Be courteous when you call someone
• Convey a positive, professional attitude when you answer
the phone
• Use your own voicemail features to help callers
• Be considerate when leaving voicemail messages
• End calls with courtesy and clarity

4. Telephonic Etiquettes
• Warm opening
• When busy, take a call back
• Keep a pen and paper handy
• Listen carefully
• Keep noting
• Personalise the call
• Be courteous
• Follow the proper hold procedure
• Acknowledge

5. Ten Rules of Business Etiquette
• Manners
• Time
• Appearance/dress
• Personality
• Preparation
• Greet and acknowledge
• Don’t interrupt
• Positive attitude
• Tactful
• Secrecy

6. In Social Settings
First
Impressions
Personal
Introductions
Business
Meals
Mobile
Phones

7. Business Etiquette Online
• Behave professionally online
• Avoid personal attacks
• Stay focused on the original topic
• Don’t present opinions as facts
• Use standard spelling and grammar
• Use up-to-date virus protection
• Use hard-to-break passwords
• Ask permission before chatting

8. Business Etiquette Online
• Control language and emotions
• Avoid multitasking and IM
• Never assume privacy
• Avoid “reply all” in email
• Don’t waste other people’s time
• Respect personal boundaries
• Be careful when commenting online

9. Business Etiquette Using Mobile Devices
• Ringtone
• Talking loudly in public
• Excessive/unnecessary calls
• Privacy invasion
• Eating while talking
• Using camera without permission
• Understand expectations and policies