Greg James at Sun Microsystems, Inc. (A)
Greg James, a global manager at Sun Microsystems
To resolve a serious customer system outage as required by a service agreement
Sets out to meet with his entire member in customer implementation team spread across India, France, UAE, and US
Rather than finding a immediate solution to the rapidly escalating customer situation that motivated his trip, he finds himself facing distributed work.
Interpersonal Conflict and management issues in global collaboration are threatening to unravel his team.
Greg James at Sun Microsystems, Inc. (B)
This case updates the steps Greg James took to solve the problems that instigated the crisis.
Greg James solves the problems involved in his team's breakdown and creates team cohesion to help them function together effectively.