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Supplier Performance Criteria
  The Case of SME’s in Former Yugoslavian Republic
               of Macedonia (FYROM)


         Fotis Missopoulos, Shpend Imeri, Ioanna Chacha

  International Conference for Entrepreneurship, Innovation and
  Regional Development, 2009
Overview
Suppliers’ Evaluation Methods
Key Performance Indicators
Approaches to Evaluate Suppliers
Methodology
Findings
Conclusion
Areas of Investigation
1.Suppliers’ Evaluation Methods
  According to the Institute of Supply
  Management team and Weber’s study, there are
  three fundamental models to identify and
  evaluate suppliers.

 1.   Categorical Model

 2.   Weighted-Point Model

 3.   Cost-Ratio Model
1.1 Suppliers’ Evaluation Methods
        Categorical Model
 Advantages           Disadvantages        Users

  Easy to implement    Least reliable    Small firms
  Requires Minimal     Less frequent
data                  generation of       Firms in the
  Different personnel evaluation         process of
contribution           Most subjective   developing an
  Good for firms with  Usually manual    evaluation
limited resources                        system
  Low-cost system
1.2 Suppliers’ Evaluation Methods
          Weighted-Point Model
Advantages Disadvantages                     Users

  Flexible system     Tends to focus on    Most firms
  Allows supplier    unit price           can use it
ranking               Requires some
  Moderate           computer skills
implantation costs
  Combines
qualitative &
quantitative factors
into a single
system
1.3 Suppliers’ Evaluation Methods
           Cost-Ratio Model
Advantages              Disadvantages Users

  Provides a total        Cost – accounting     Large firms
cost approach           required                Firms with a
  Identifies specific     Most complex        large supply
areas of supplier       implementations       base
nonperformance            High costs
  Allows objective        Computer resource
supplier ranking        required
  Greatest potential
for long- range
improvement
1.4 Suppliers’ Evaluation Methods
 (Selection of the suitable method)

As different models have different pros and cons
but still there is a trade-off between the method’s
simplicity and accuracy.

It is important to know which criteria will be used
in order to chose the best approach that fits best
company’s strategy
2.Key Performance Indicators
Dickson’s Supplier evaluation criteria



Weber’s Supplier evaluation criteria
2.1 Key Performance Criteria
      Dickson’s Supplier evaluation criteria
Rank     Criteria                                  Evaluation
1.       Quality
2.       Delivery                                  Extreme
3.       Performance History
4.       Warranties and claim policies             importance
5.       Production facilities
6.
7.
         Net Price
         Technical capability
                                                   Considerable
8.
9.
         Financial position
         Procedural compliance
                                                   importance
10.      Communication system
11.      Reputation and position in the industry
12.      Desire to do business
13.      Management and organization
14.      Operating controls
15.
16.
         Repair services
         Attitude
                                                   Average
17.
18.
         Impression
         Packaging ability
                                                   importance
19.      Labor relations record
20.      Geographical location
21.      Amount of past business
22.      Training aid
23.      Reciprocal arrangements

                                                   Slight
                                                   importance
2.2 Key Performance Criteria
      Weber’s supplier evaluation criteria
Ran Criteria                      Evaluation

k
1.    Net Price                      Extreme
2.    Delivery                       Importance
3.    Quality
4.    Production facilities&cap.
5.    Geographical location
6.    Technical capabilities
7.    Management & organization
8.    Reputation & industry position
9.    Financial Position
10.   Performance History
3. Approaches to Evaluate Suppliers
Methodologies for evaluating are also
known as quantitative approaches and are
used as a tool for the final phase.

The most popular approaches that are
used by innovative companies are:

•   Linear Weighting Models
•   Total cost of ownership (TCO) Model
•   Mathematical Programming Models
•   Statistical Models
•   Artificial Intelligence (AI) based Models
3.1Approaches to Evaluate Suppliers
         Linear Weighting Models
It weights each given criterion by indicating the highest and
least importance.
Analytical Hierarchy Process (AHP) is the most used method
because it manipulates multi-criteria.
3.2 Approaches to Evaluate Suppliers
Total Cost of Ownership (TCO) Models
 Very complicated approach
 Requires from the buyer to indicate which are
 the imperative costs
 It entail more than price in a purchasing
 situation
 Focuses on the costs related to the chain and
 created by the suppliers
 The approach can be practiced in every kind
 of purchase, depending on the type of
 product or service
3.3 Approaches to Evaluate Suppliers
 Mathematical programming Models
Select a variety of suppliers by analyzing
mostly multi criteria.
Utilizes a mixed program integer that can
reduce the number of items not received,
delivery and unit price
Hyper LINDO is an integer linear program
solve
Data envelop analysis is also known
mathematical programming method
3.4 Approaches to Evaluate Suppliers
          Statistical Models

The least used model for suppliers’
evaluation
Emphasizes on uncertainty and its time
consuming
It of great importance to employ it as
assessment of buyer-supplier relationship
to dictate their performance
3.5 Approaches to Evaluate Suppliers
Artificial Intelligence (AI) based Models

 It’s a computer system that provides data
 information from historical data
 Employs Neural Network method
 Can cope with difficult and uncertain
 situations
 AI models are difficult to use
4. Methodology
Aims and objectives of this research:

- Identify if the available theory is applicable and
  relevant for this marketplace
- Compare between the main performance
  criteria from the literature with those obtained
  from SME’s in FYROM
- Clarify the advantages that SME’s could gain
  when implementing a structured model for
  selecting and evaluating suppliers
4. Methodology cont.
Grounded theory is used as methodology in order
to obtain both primary and secondary data
The primary data was collected through
structured questionnaire and interviews
Companies were selected according to their size,
market share and industry sector.
The questionnaire incorporates both qualitative
and quantitative data in order to answer the
research questions of the study
5.Findings
Industry Sector
Position of respondents
Size of companies
Companies holding quality certification
Evaluation process
Key Performance Criteria in FYROM’s
SME’s
Importance of other factors
5.1 Findings
                Industry Sector
Industry         Frequency   Percent

Manufacturing         23          71.9

Commercial             6          18.8

Services               1          3.1

Other                  2          6.3

Total                 32          100
5.2 Findings
        Position of respondents
Position     Frequency   Percent
Owner              9         28.1

General           10         31.3
Manager
Purchasing         5         15.6
Manager
Employee           8         25.0

Total             32          100
4.3 Findings
          Size of Companies
Number of    Frequency   Percent
Employees
<50              13           40.6

51-100           13           40.6

101-150           4           12.5

>150              2           6.3

Total            32           100
4.4 Findings
Companies holding quality certification

Certification Frequency   Percent


Yes               19           59.4


No                13           40.6


Total             32           100
5.5 Findings
        Evaluation process
Certification Frequency   Percent


Yes               27          84.4


No                5           15.6


Total             32          100
5.6 Findings
      Key Performance Criteria of SME’s in
                   FYROM
1. Net Price
2. Operational Control
3. Close Relationships
4. Desire for Business
5. Production Facilities and capacity
6. Quality
7. Technological capabilities and innovation
8. Geographical location
9. Delivery
10. Technical Capability
11. Vendor’s industry position
12. Repair Service
13. Flexibility in changes
14. Management commitment
15. Clear communication paths
16. Warranties and claim policies
17. Procedural compliance
18. Impression by vendors
19. Attitude
20. Packaging
5.6 Findings
Importance of other factors
6. Conclusion
The current research provides knowledge
for improvement performance
Addresses the need of SME’s in FYROM to
collaborate with suppliers
Provides a solid ground for further
research in the area and can serve as to
develop a suppliers evaluation model that
will assist in the selection process
Questions and Answers
Thank You !




         Shpend Imeri

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Supplier evaluation criteria

  • 1. Supplier Performance Criteria The Case of SME’s in Former Yugoslavian Republic of Macedonia (FYROM) Fotis Missopoulos, Shpend Imeri, Ioanna Chacha International Conference for Entrepreneurship, Innovation and Regional Development, 2009
  • 2. Overview Suppliers’ Evaluation Methods Key Performance Indicators Approaches to Evaluate Suppliers Methodology Findings Conclusion
  • 4. 1.Suppliers’ Evaluation Methods According to the Institute of Supply Management team and Weber’s study, there are three fundamental models to identify and evaluate suppliers. 1. Categorical Model 2. Weighted-Point Model 3. Cost-Ratio Model
  • 5. 1.1 Suppliers’ Evaluation Methods Categorical Model Advantages Disadvantages Users Easy to implement Least reliable Small firms Requires Minimal Less frequent data generation of Firms in the Different personnel evaluation process of contribution Most subjective developing an Good for firms with Usually manual evaluation limited resources system Low-cost system
  • 6. 1.2 Suppliers’ Evaluation Methods Weighted-Point Model Advantages Disadvantages Users Flexible system Tends to focus on Most firms Allows supplier unit price can use it ranking Requires some Moderate computer skills implantation costs Combines qualitative & quantitative factors into a single system
  • 7. 1.3 Suppliers’ Evaluation Methods Cost-Ratio Model Advantages Disadvantages Users Provides a total Cost – accounting Large firms cost approach required Firms with a Identifies specific Most complex large supply areas of supplier implementations base nonperformance High costs Allows objective Computer resource supplier ranking required Greatest potential for long- range improvement
  • 8. 1.4 Suppliers’ Evaluation Methods (Selection of the suitable method) As different models have different pros and cons but still there is a trade-off between the method’s simplicity and accuracy. It is important to know which criteria will be used in order to chose the best approach that fits best company’s strategy
  • 9. 2.Key Performance Indicators Dickson’s Supplier evaluation criteria Weber’s Supplier evaluation criteria
  • 10. 2.1 Key Performance Criteria Dickson’s Supplier evaluation criteria Rank Criteria Evaluation 1. Quality 2. Delivery Extreme 3. Performance History 4. Warranties and claim policies importance 5. Production facilities 6. 7. Net Price Technical capability Considerable 8. 9. Financial position Procedural compliance importance 10. Communication system 11. Reputation and position in the industry 12. Desire to do business 13. Management and organization 14. Operating controls 15. 16. Repair services Attitude Average 17. 18. Impression Packaging ability importance 19. Labor relations record 20. Geographical location 21. Amount of past business 22. Training aid 23. Reciprocal arrangements Slight importance
  • 11. 2.2 Key Performance Criteria Weber’s supplier evaluation criteria Ran Criteria Evaluation k 1. Net Price Extreme 2. Delivery Importance 3. Quality 4. Production facilities&cap. 5. Geographical location 6. Technical capabilities 7. Management & organization 8. Reputation & industry position 9. Financial Position 10. Performance History
  • 12. 3. Approaches to Evaluate Suppliers Methodologies for evaluating are also known as quantitative approaches and are used as a tool for the final phase. The most popular approaches that are used by innovative companies are: • Linear Weighting Models • Total cost of ownership (TCO) Model • Mathematical Programming Models • Statistical Models • Artificial Intelligence (AI) based Models
  • 13. 3.1Approaches to Evaluate Suppliers Linear Weighting Models It weights each given criterion by indicating the highest and least importance. Analytical Hierarchy Process (AHP) is the most used method because it manipulates multi-criteria.
  • 14. 3.2 Approaches to Evaluate Suppliers Total Cost of Ownership (TCO) Models Very complicated approach Requires from the buyer to indicate which are the imperative costs It entail more than price in a purchasing situation Focuses on the costs related to the chain and created by the suppliers The approach can be practiced in every kind of purchase, depending on the type of product or service
  • 15. 3.3 Approaches to Evaluate Suppliers Mathematical programming Models Select a variety of suppliers by analyzing mostly multi criteria. Utilizes a mixed program integer that can reduce the number of items not received, delivery and unit price Hyper LINDO is an integer linear program solve Data envelop analysis is also known mathematical programming method
  • 16. 3.4 Approaches to Evaluate Suppliers Statistical Models The least used model for suppliers’ evaluation Emphasizes on uncertainty and its time consuming It of great importance to employ it as assessment of buyer-supplier relationship to dictate their performance
  • 17. 3.5 Approaches to Evaluate Suppliers Artificial Intelligence (AI) based Models It’s a computer system that provides data information from historical data Employs Neural Network method Can cope with difficult and uncertain situations AI models are difficult to use
  • 18. 4. Methodology Aims and objectives of this research: - Identify if the available theory is applicable and relevant for this marketplace - Compare between the main performance criteria from the literature with those obtained from SME’s in FYROM - Clarify the advantages that SME’s could gain when implementing a structured model for selecting and evaluating suppliers
  • 19. 4. Methodology cont. Grounded theory is used as methodology in order to obtain both primary and secondary data The primary data was collected through structured questionnaire and interviews Companies were selected according to their size, market share and industry sector. The questionnaire incorporates both qualitative and quantitative data in order to answer the research questions of the study
  • 20. 5.Findings Industry Sector Position of respondents Size of companies Companies holding quality certification Evaluation process Key Performance Criteria in FYROM’s SME’s Importance of other factors
  • 21. 5.1 Findings Industry Sector Industry Frequency Percent Manufacturing 23 71.9 Commercial 6 18.8 Services 1 3.1 Other 2 6.3 Total 32 100
  • 22. 5.2 Findings Position of respondents Position Frequency Percent Owner 9 28.1 General 10 31.3 Manager Purchasing 5 15.6 Manager Employee 8 25.0 Total 32 100
  • 23. 4.3 Findings Size of Companies Number of Frequency Percent Employees <50 13 40.6 51-100 13 40.6 101-150 4 12.5 >150 2 6.3 Total 32 100
  • 24. 4.4 Findings Companies holding quality certification Certification Frequency Percent Yes 19 59.4 No 13 40.6 Total 32 100
  • 25. 5.5 Findings Evaluation process Certification Frequency Percent Yes 27 84.4 No 5 15.6 Total 32 100
  • 26. 5.6 Findings Key Performance Criteria of SME’s in FYROM 1. Net Price 2. Operational Control 3. Close Relationships 4. Desire for Business 5. Production Facilities and capacity 6. Quality 7. Technological capabilities and innovation 8. Geographical location 9. Delivery 10. Technical Capability 11. Vendor’s industry position 12. Repair Service 13. Flexibility in changes 14. Management commitment 15. Clear communication paths 16. Warranties and claim policies 17. Procedural compliance 18. Impression by vendors 19. Attitude 20. Packaging
  • 27. 5.6 Findings Importance of other factors
  • 28. 6. Conclusion The current research provides knowledge for improvement performance Addresses the need of SME’s in FYROM to collaborate with suppliers Provides a solid ground for further research in the area and can serve as to develop a suppliers evaluation model that will assist in the selection process
  • 30. Thank You ! Shpend Imeri