This module begins with an introduction on the importance of using w

1. This module begins with an introduction on the importance of
using workflow redesign for quality improvement in a hospital
setting that involves developing a project charter which
includes twelve area and a workflow design. Workflow analysis
is important as it has served nurse administrators well by
identifying delays, redundant steps, and nonvalue activities
within processes. Performance measures (e.g., turnaround times,
process steps, cost per unit of service, and so on) can be trended
on control charts for continuous quality improvement programs.
Workflow analysis, conducted through interviews and standard
flowcharts fails to capture the dynamic nature and interactive
effects of interdependent processes in a complex system.
Workflow charts provide a static map or snapshot of a process
but are only the first step in understanding it.
Discussion Question:
Compare and contrast the need and purpose of creating a project
charter before creating a workflow redesign.
350 words