2. A little knowledge that act is worth
infinitely more than much knowledge
that is idle
- Khalil gibran -
KNOWLEDGE
MANAGEMENT
CYCLE
3. OBJECTIVES
1. Describe the impotance of individual, group, & organization
knowledge management (create, capture, share, codify,
access, applied, reuse)
2. Compare the major KM cycle (Zack, McElroy, Wiig, &
Bukowits and Williams)
3. Define the key step in each process of KM cycle
4. Identify the challenge & benefit of each KM cycle phase
5. Describe the way integrated KM cycle combine the
advantages of other KM model
09 Nopember 2013
KM Teaching Group - 2013
4. WHAT KM PROCESS DOES
Identify knowledge and knowledge resources in
organization
Transform valuable knowledge into explicit form codification
Disseminate thru practices, sharing, networks
Use for decision making, problem solving, choosing the
best practices for every situation
Store as knowledge repository in organization memory
09 Nopember 2013
KM Teaching Group - 2013
5. MAJOR APPROACHES
Zack KM cycle - 1996
Bukowits and Williams KM cycle - 2000
McElroy KM cycle - 2003
Wiig KM cycle – 1993
Dalkir Integrated cycle - 2005
My Own KM Cycle - 2013
09 Nopember 2013
KM Teaching Group - 2013
7. SIKLUS KM ZACK
Basic concept
Research and knowledge about the design of physical product
can be extended into the intellectual realms to serve as the basis
of the KM cycle
09 Nopember 2013
KM Teaching Group - 2013
8. SIKLUS KM ZACK
KM cycle primarily ceating higher value-added to leverage
knowledge, at each steps
• Ex : From the basic data, we can identify trend and
repackaged knowledge (value), then it can be use to help
dec. Making
09 Nopember 2013
KM Teaching Group - 2013
9. SIKLUS KM ZACK
Compose of technolgy, facilities, & process for
manufacturing product/service
Viewed as repository comprise of information content &
structure
Content is unique
Structure that can easily identify, extract, & manage different
knowledge (sifting & modification)
• Labelling, indexing, linking, cross-referencing
Repository become foundation for the firm to create the
family of information & knowledge
09 Nopember 2013
KM Teaching Group - 2013
10. SIKLUS KM ZACK
Aquisition (data/informatoin gathering)
Breadth, depth, scope, credibility, accuracy, timelines, relevance,
cost, exclusivity, quality
Refinement (value added information)
Migrating, restructuring, relabelling, integrating, cleaning up,
sifting, interpret, standarizing,
Creating more readily useable knowledge
Store/retrieve
• A bridge between upstream aquisition, refinement, &
downstream stages of generation
09 Nopember 2013
KM Teaching Group - 2013
11. SIKLUS KM ZACK
Distribution
How to deliver product to end user,
Medium of delivery, timing, frequency, form
Present/Use
How the product support the work of the end user
Is the refinering to create value added match the need
09 Nopember 2013
KM Teaching Group - 2013
12. SIKLUS KM BUKOWITZ
KM process framework The way the organization create,
generate, maintain, and deploye a strategically correct
stock of knowledge to create value
09 Nopember 2013
KM Teaching Group - 2013
13. SIKLUS KM BUKOWITZ
GET : seek information, deal with enormous info, match info
need, know the resources, cybraryan.
USE : combine information to innovate, apply in decision
making & problem solving
LEARN : experiences to create competitive advantage, using
organizational memory (lesson learned – best practise)
CONTRIBUTE : post what is learned to the public knowledge
09 Nopember 2013
KM Teaching Group - 2013
14. SIKLUS KM BUKOWITZ
ASSESS :
Deals with individuals, groups and organization level.
Assessment means the review of intellectual or corporeal assets
(e.g. Information, knowledge) against the future needs of
individuals, groups and organizations.
Evaluate & map intellectual capital, define mission critical
knowledge, compare with the future need
09 Nopember 2013
KM Teaching Group - 2013
15. SIKLUS KM BUKOWITZ
BUILD / SUSTAIN : develop new intellectual capital or
sustain the old one to keep organization viable & competitive
DIVEST : is the knowledge still worth to keep or better of
transfer to outside
Obtaining patents, spinning off companies, outsourcing work,
terminating a training program and/or employees,
replacing/upgrading technologies, and ending partnerships,
alliances, or contracts
09 Nopember 2013
KM Teaching Group - 2013
16. SIKLUS Mc ELROY
Knowledge life cycle consists of the processes of knowledge
production and knowledge integration, with a series of
feedback loops to organizational memory, beliefs, and
claims and the business-processing environment
Knowledge held subjectively in the mind of individual &
group, & objectively in explicit form
09 Nopember 2013
KM Teaching Group - 2013
17. SIKLUS Mc ELROY
Mind of
individual/group
Org
knowledge
Explicit
Using knowledge in the business process result in :
Match expectation store & reuse
Failing adjust
Successive failure reject & create new knowledge
09 Nopember 2013
KM Teaching Group - 2013
22. SIKLUS Mc ELROY
Knowledge Integration
Process by which organization introduce new knowledge claim to
its operating environment and retire the old one
Conducted thru teaching, training, sharing, & others activities
which communicate the understanding of new knowledge to the
worker (replace or integrate with the old knowledge)
09 Nopember 2013
KM Teaching Group - 2013
23. SIKLUS Mc ELROY
Positive side
Clear description of how to evaluate knowledge
Concious decision to integrate knowledge into org. memory or not
This validation separate KM from document management
KM focus on process to identify the knowledge content that
is of value to organization and employee
09 Nopember 2013
KM Teaching Group - 2013
24. SIKLUS KM WIIG
Three conditions that need to be present for an organization
to conduct its business successfully:
Business (products/services) and customers
Resources (people, capital, facilities)
Ability to act
Ability to act intelligently determined and drived by the
knowledge
Improved knowledge mean we know better about what &
how to do
09 Nopember 2013
KM Teaching Group - 2013
26. SIKLUS KM WIIG
Although shown to be independent and sequential, it may
perform some of the functions and activities in parallel.
Cycle back is possible to repeat functions and activities
performed earlier but with a different emphasis and/or level
of detail.
09 Nopember 2013
KM Teaching Group - 2013
27. SIKLUS KM WIIG
BUILDING KNOWLEDGE
Obtain knowledge.
Analyze knowledge.
• Extracting wha is important
• Abstracting the extracted
• Identifying
• Explain the relation (compare and contrast)
• Verifying that the extracted still correspond with the original
Reconstruct/synthesize knowledge.
Codify and model knowledge.
Organize knowledge.
09 Nopember 2013
KM Teaching Group - 2013
28. SIKLUS KM WIIG
HOLDING KNOWLEDGE
Remembering (internalized)
accumulating knowledge in repositories (stored in org memory),
embedding knowledge in repositories (apply in business),
archiving knowledge (create library)
09 Nopember 2013
KM Teaching Group - 2013
29. SIKLUS KM WIIG
POOLING KNOWLEDGE
Coordinating (form collaborative team)
Assembling (references to facilitate subsequent access & retrieve
Accessing and retrieving knowledge (from expert people &
system)
09 Nopember 2013
KM Teaching Group - 2013
30. SIKLUS KM WIIG
USING KNOWLEDGE
Perform a routine task (make standard products, provide a
standard service, or use the expert network to find out who is
knowledgeable about a particular area).
Survey exceptional situations at hand (determine what the
problem is and estimate potential consequences)
Describe the situation and scope of the problem (identify problem
and show generally how to handle it)
Select relevant special knowledge to handle the situation (identify
who you need to consult with or want to address the problem).
09 Nopember 2013
KM Teaching Group - 2013
31. SIKLUS KM WIIG
USE KNOWLEDGE
Observe and characterize the situation with special knowledge
(make a comparison with known patterns, take a history, & collect
and organize required information to act.
Analyze the situation with knowledge (judge whether it can be
handled internally or whether outside help will be required)
Synthesize alternative solutions with knowledge (identify options
and outline possible approaches).
Evaluate potential alternatives using special knowledge
(determine the risks and benefits of each possible approach)
09 Nopember 2013
KM Teaching Group - 2013
32. SIKLUS KM WIIG
USE KNOWLEDGE
Use knowledge to decide what to do (rank alternatives, select one,
and do a reality check).
Implement the selected alternative—for example, execute the task
and authorize the team to proceed
09 Nopember 2013
KM Teaching Group - 2013
36. QUESTIONS FOR YOU
What is the reason for Dalkir to use only four approaches?
What is the strength/advantage of the Bukowiz & William Cycle?
What is the strength/advantage of the Zack Cycle?
What is the strength/advantage of the Wiig Cycle?
What is the strength/advantage of the McElroy Cycle?
What is the KM cycle approach from Dalkir?
Create your own cycle present the result in an attractive ways (audio
video, graphic, flash, and so on)
09 Nopember 2013
KM Teaching Group - 2013
37. MY KNOWLDEGE OF CYCLE
Build the
knowledge
Validate the
useability
Apply in the
business
Store
Deliver and
Share for others
to build and apply
Enhance/enrich
for future the
benefit
Systemize for
ease of later use
Evaluate the
relevances
09 Nopember 2013
KM Teaching Group - 2013
38. SUMBER INFORMASI
http://www.eknowledgecenter.com/articles/1010/1010.htm
http://www.ahg.com/absolutely%20knowledge%20management%20s
ystem.htm
http://www.prescientdigital.com/articles/content-management/contentmanagement-in-a-knowledge-management-context/
http://www.lc-stars.com/knowledge.html
http://peterpaulperez.wordpress.com/2011/04/18/knowledgemanagement-in-the-call-center-industry/
http://www.ugc.edu.hk/tlqpr01/site/abstracts/098_hui.htm
http://www.ilo.org/public/english/employment/mifacility/activities/knowl
edge.htm
09 Nopember 2013
KM Teaching Group - 2013
40. DRESSED 4 SUCCESS
Review singkat materi perkuliahan ini minimal 1 kali setiap
minggu.
Selesaikan penugasan2, baik yang dikumpulkan atau yang tidak.
Membuat catatan kecil (rangkuman) yang mudah dipelajari saat
menghadapi UTS/UAS (bukan untuk ‘contekan’).
Setidaknya baca & pahami materi secara lengkap pada buku
panduan utama.
Perhatikan pokok bahasan yang diberikan penegasan oleh
dosen beserta contoh2-nya.
Cari materi dari dosen lain dengan pokok bahasan yang sama.
09 Nopember 2013
KM Teaching Group - 2013