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1 2015 © AppFolio, Inc..
10 Things Successful
Property Managers Have
Stopped Doing
@AppFolio @AptsForRent #AppFolioChat
2 2015 © AppFolio, Inc..
AppFolio
• Property management and accounting
• Online rent collection (free)
• Prospect / guest card tracking
• Vacancy Marketing
• Website
• Online applications & leases
• Resident Screening
• Mobile Inspections
…So You Run A More Successful Business
Complete Solution Includes:
Web-Based Property Management Software
@AppFolio @AptsForRent #AppFolioChat
3 2015 © AppFolio, Inc..
ForRent
@AppFolio @AptsForRent #AppFolioChat
4 2015 © AppFolio, Inc..
Who Am I?
Nat Kunes
VP, Product Management
AppFolio Inc.
5 2015 © AppFolio, Inc..
10 Outdated
Practices You
Should Stop
Doing
6 2015 © AppFolio, Inc..
Relying Only
On Word Of
Mouth Owner
Advertising
1
7 2015 © AppFolio, Inc..
2
8 2015 © AppFolio, Inc..
Advertising
In The
Paper
3
9 2015 © AppFolio, Inc..
CraigsList
4
10 2015 © AppFolio, Inc..
Poll: Is CraigsList Your Current Best Source Of Leases?
A) Yes
B) No
C) Don’t Know
11 2015 © AppFolio, Inc..
Paper Rental
Applications
5
12 2015 © AppFolio, Inc..
6
Landlord
Verification
13 2015 © AppFolio, Inc..
Paper
Leases
7
14 2015 © AppFolio, Inc..
Paper Checks
8
15 2015 © AppFolio, Inc..
Scanning
Invoices
9
16 2015 © AppFolio, Inc..
10
Manual
Inspections
17 2015 © AppFolio, Inc..
10 Ways To Stay Competitive
18 2015 © AppFolio, Inc..
Measure Owner Satisfaction
1
19 2015 © AppFolio, Inc..
Poll: Do You Currently Measure Your Owners Satisfaction?
A) Yes
B) No
C) Don’t Know
20 2015 © AppFolio, Inc..
Smart
Pricing
2
@AppFolio @AptsForRent #AppFolioChat
21 2015 © AppFolio, Inc..
Marketing
Spend
Effectiveness
3
22 2015 © AppFolio, Inc..
Refresh
Screening
Procedures
4
23 2015 © AppFolio, Inc..
Revisit Your Internal Policies and Procedures
5
Do You?
- Still send paper forms between on-sites and corporate
office
- Make you field workers fill out paper forms then have
someone hand enter them into the computer
- Create extra work for your accountants by not trusting
your on-site or property managers to enter simple
charges or credits
24 2015 © AppFolio, Inc..
Pay Everything Electronically
6
25 2015 © AppFolio, Inc..
Texting
7
26 2015 © AppFolio, Inc..
Automating Your
Reconciliation
8
27 2015 © AppFolio, Inc..
Poll: How Often Are You Reconciling?
A) Daily
B) Weekly
C) Monthly
D) Less Frequent or Not At All
28 2015 © AppFolio, Inc..
Audit Your
Staff &
Accounting
Records
9
29 2015 © AppFolio, Inc..
Collections Process
10
30 2015 © AppFolio, Inc..
What Will
Become
Common
Practice?
31 2015 © AppFolio, Inc..
Mobile Offices
1
32 2015 © AppFolio, Inc..
Outsourcing
The
Commoditie
s
2
33 2015 © AppFolio, Inc..
Poll: Are You Currently Using An Answering Service?
A) Yes
B) No
C) Don’t Know
34 2015 © AppFolio, Inc..
Customer Urgency
3
35 2015 © AppFolio, Inc..
4
As technology optimizes day to day
processes and functions, successful property
management companies will differentiate
themselves with amazing service…
36 2015 © AppFolio, Inc..
Expanded Service Areas
5
37 2015 © AppFolio, Inc..
What Have We Heard?
• 10 Things To Stop Doing
• 10 Things To Keep You Competitive
• 5 Things That Will Become Common Practice
38 2015 © AppFolio, Inc..
Questions or Comments?
TWEET:
@AppFolio
@AptsForRent
#AppFolioChat
@AppFolio @AptsForRent #AppFolioChat
39 2015 © AppFolio, Inc..
Thanks for attending!
facebook.com/AppFolio
facebook.com/AptsForRent
@AppFolio
@AptsForRent
@AppFolio
@AptsForRent
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AppFolio Webinar: 10 Things Successful Property Managers Have Stopped Doing

  • 1. 1 2015 © AppFolio, Inc.. 10 Things Successful Property Managers Have Stopped Doing @AppFolio @AptsForRent #AppFolioChat
  • 2. 2 2015 © AppFolio, Inc.. AppFolio • Property management and accounting • Online rent collection (free) • Prospect / guest card tracking • Vacancy Marketing • Website • Online applications & leases • Resident Screening • Mobile Inspections …So You Run A More Successful Business Complete Solution Includes: Web-Based Property Management Software @AppFolio @AptsForRent #AppFolioChat
  • 3. 3 2015 © AppFolio, Inc.. ForRent @AppFolio @AptsForRent #AppFolioChat
  • 4. 4 2015 © AppFolio, Inc.. Who Am I? Nat Kunes VP, Product Management AppFolio Inc.
  • 5. 5 2015 © AppFolio, Inc.. 10 Outdated Practices You Should Stop Doing
  • 6. 6 2015 © AppFolio, Inc.. Relying Only On Word Of Mouth Owner Advertising 1
  • 7. 7 2015 © AppFolio, Inc.. 2
  • 8. 8 2015 © AppFolio, Inc.. Advertising In The Paper 3
  • 9. 9 2015 © AppFolio, Inc.. CraigsList 4
  • 10. 10 2015 © AppFolio, Inc.. Poll: Is CraigsList Your Current Best Source Of Leases? A) Yes B) No C) Don’t Know
  • 11. 11 2015 © AppFolio, Inc.. Paper Rental Applications 5
  • 12. 12 2015 © AppFolio, Inc.. 6 Landlord Verification
  • 13. 13 2015 © AppFolio, Inc.. Paper Leases 7
  • 14. 14 2015 © AppFolio, Inc.. Paper Checks 8
  • 15. 15 2015 © AppFolio, Inc.. Scanning Invoices 9
  • 16. 16 2015 © AppFolio, Inc.. 10 Manual Inspections
  • 17. 17 2015 © AppFolio, Inc.. 10 Ways To Stay Competitive
  • 18. 18 2015 © AppFolio, Inc.. Measure Owner Satisfaction 1
  • 19. 19 2015 © AppFolio, Inc.. Poll: Do You Currently Measure Your Owners Satisfaction? A) Yes B) No C) Don’t Know
  • 20. 20 2015 © AppFolio, Inc.. Smart Pricing 2 @AppFolio @AptsForRent #AppFolioChat
  • 21. 21 2015 © AppFolio, Inc.. Marketing Spend Effectiveness 3
  • 22. 22 2015 © AppFolio, Inc.. Refresh Screening Procedures 4
  • 23. 23 2015 © AppFolio, Inc.. Revisit Your Internal Policies and Procedures 5 Do You? - Still send paper forms between on-sites and corporate office - Make you field workers fill out paper forms then have someone hand enter them into the computer - Create extra work for your accountants by not trusting your on-site or property managers to enter simple charges or credits
  • 24. 24 2015 © AppFolio, Inc.. Pay Everything Electronically 6
  • 25. 25 2015 © AppFolio, Inc.. Texting 7
  • 26. 26 2015 © AppFolio, Inc.. Automating Your Reconciliation 8
  • 27. 27 2015 © AppFolio, Inc.. Poll: How Often Are You Reconciling? A) Daily B) Weekly C) Monthly D) Less Frequent or Not At All
  • 28. 28 2015 © AppFolio, Inc.. Audit Your Staff & Accounting Records 9
  • 29. 29 2015 © AppFolio, Inc.. Collections Process 10
  • 30. 30 2015 © AppFolio, Inc.. What Will Become Common Practice?
  • 31. 31 2015 © AppFolio, Inc.. Mobile Offices 1
  • 32. 32 2015 © AppFolio, Inc.. Outsourcing The Commoditie s 2
  • 33. 33 2015 © AppFolio, Inc.. Poll: Are You Currently Using An Answering Service? A) Yes B) No C) Don’t Know
  • 34. 34 2015 © AppFolio, Inc.. Customer Urgency 3
  • 35. 35 2015 © AppFolio, Inc.. 4 As technology optimizes day to day processes and functions, successful property management companies will differentiate themselves with amazing service…
  • 36. 36 2015 © AppFolio, Inc.. Expanded Service Areas 5
  • 37. 37 2015 © AppFolio, Inc.. What Have We Heard? • 10 Things To Stop Doing • 10 Things To Keep You Competitive • 5 Things That Will Become Common Practice
  • 38. 38 2015 © AppFolio, Inc.. Questions or Comments? TWEET: @AppFolio @AptsForRent #AppFolioChat @AppFolio @AptsForRent #AppFolioChat
  • 39. 39 2015 © AppFolio, Inc.. Thanks for attending! facebook.com/AppFolio facebook.com/AptsForRent @AppFolio @AptsForRent @AppFolio @AptsForRent Join Us Online