Unlock The Power Of Real-Time Performance Data With Business iQ - AppD Global Tour London
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Applications drive business success. AppDynamics with Business iQ provides crucial visibility into the business health of apps, and contextual detail into every customer and how each release is performing from a commercial perspective. Be inspired with the key use cases for Business iQ.
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Unlock The Power Of Real-Time Performance Data With Business iQ - AppD Global Tour London
- 1. AppDynamics is now part of Cisco. #AppDGlobalTour 1COMPANY CONFIDENTIAL
- 2. © 2018 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 2 AppDynamics is now part of Cisco. Unlock The Power Of Real-Time Performance Data With Business iQ Andrew Jackson
- 3. AppDynamics is now part of Cisco. COMPANY CONFIDENTIAL 3 53% will abandon app if it takes longer than 3 seconds to load Google, Sept 2016 How does your app stack up against the new user expectation bar? Do you know what our busiest bank branch is in the UK? It’s our mobile app on the 7:15 am train to Paddington. Application loyalty is the new brand loyalty
- 4. AppDynamics is now part of Cisco. Application Insights Response times are rising, but we don’t know how that’s impacting our customers. Business Insights Conversion rates are dropping rapidly, but we don’t know why. COMPANY CONFIDENTIAL 5
- 5. AppDynamics is now part of Cisco. Know Why The new payment processing API is performing slowly for loyalty customers. Know What Conversion rates are dropping rapidly. COMPANY CONFIDENTIAL 6
- 6. AppDynamics is now part of Cisco. OptimizeIdentify What happens if we focus on improving the performance of this credit check transaction? We could process 20 additional loan approvals per hour, adding $1.2M in revenue. COMPANY CONFIDENTIAL 7
- 7. Business Transactions Log In Add to Cart Transfer Funds Play Video Book Flight Business Metrics Revenue Conversion Segmentation User Journey Metrics and Events Network Throughput, Latency, TCP Loss CPU, Memory, Disk, Garbage Collection Average Response Time, Errors, Load Business Outcomes Mortgages Approved Insurance Policies Issued 8 COMPANY CONFIDENTIAL Single Version of Truth + Real Time
- 8. AppDynamics is now part of Cisco. Mike Smith Platinum Customer London Travel Airways API Total Cost $1,800 Real time Business Monitoring Move Fast, Follow Everything & Focus on What Matters Most — Automatically Collected — Fully Correlated — Ready for Real-Time Insights Business iQ CONFIDENTIEL 9
- 9. AppDynamics is now part of Cisco. BiQ Use Case Examples Release ValidationBusinessHealth Segment HealthUser Journey End to end business process monitoring CONFIDENTIEL 10 SLA Management
- 10. AppDynamics fait partie de Cisco. 11CONFIDENTIEL Adobe/Google/BI AppDynamics
- 11. Your Move!
Notas do Editor
- Erwan’s notes: Spent too much time on slide (17mn) Work your speaker notes, you’ll have 3 screens only you can see on D Day (1 for the slides people will see on the big screen, 1 for countdown, 1 for your speaker notes)
- Application Loyalty ≠ Having a better app than your competitors It’s about having a good experience Comparing with other good apps Customers will leave if you are not good enough
- Theme "Becoming an Agent of Transformation" Need Real Time Analysis Need to tie Business to Application to provide context to make good decisions 10 issues, 2 impacting customers, 1 impacting £, which ones should you tackle first? Move Faster to improve the business performance
- Theme "Becoming an Agent of Transformation" Need Real Time Analysis Need to tie Business to Application to provide context to make good decisions 10 issues, 2 impacting customers, 1 impacting £, which ones should you tackle first? Move Faster to improve the business performance
- Understand WHAT is happening in real time in business language WHY is it happening? Is it Tech?
- When you bring together Application and Business Insights you are sitting on a gold mine of info no one else has in your companies You can see stuff they can’t, you can make proposals” to NOW identify OPPORTUNITIES Giving me that ‘real time’ needle in the hay stack that no one else can offer. I know that if I can improve the performance of this specific transaction……it will help drive additional loan approvals Reactive --> Proactive
- There is a massive amounts of data. How do I abstract from this data so that it’s valuable. Data --> User Impact User Impact --> Context of Problem Context of Problem --> Impact on Business Reactive Proactive
- How do we do it? Collect Everything Corralate Everything Create the right real time view What should that look like?
- 6 Catagories Number 4 - Release Validation - Invested 2m in new release - Is it better or Worse? - Was it worth it? - Did it improve conversion? At the bottom - What good is a quick End User Experience online if it wasn't great end to end? - How long did it take from the customer clicking 'order' to delivery? - Requires insights from multiple apps and sources
- They do WHAT We do WHAT & WHY we collect very rich data, we can feed into existing BI / data lakes for monger term / broader context analysis We focus on real time operational monitoring of your digital bizz (they are after the fact and not on the WHY)
- Demo 1: Health funnel not saved & displayed 5mn so that more meaningful to bizz (avg view, not deal by deal) Demo 2: Release validation: prove bizz that time & £ were well spent, conversion doubled. Guess what’s gonna happen when you’ll come back and ask budget for vnext? Canary release devops context Demo 3: Why log: since manual work (underwritting) commited into another tool we have access to the logs