Do you remember the days of working 40 years at the same company to get that gold watch? It was before my time, but that kind of employee loyalty has become a serious deficiency in our business lexicon over the last few decades. People are trained by the system that if they want a pay raise, then it's time to look for a new job. If they want better working conditions, then look for a new job. If they've got communication problems, it's easier to look for a new job than to try to fix things with their current boss. As Elton and Gostick wrote, "People don't leave jobs. People leave bosses."
One of the quickest ways to raise NOI on your property is to do your part to limit the amount of employee turnover. While it's true that this industry can be demanding, and some people just aren't cut out for it, it's also true that management techniques can go a long way in making that revolving door of employees move a lot slower. This session will give you real world stats and proven ideas to help move your employees' mindset to that of a long term employee. Stability in your team leads to stability on your property!
Heather Blume has a contagious energy and passion that goes to the heart of the multifamily industry. Currently, Heather is the Imagination In Charge of Behind the Leasing Desk Consulting Services, a consulting firm out of the Seattle area that specializes in meeting the specific needs of multifamily clients who may be experiencing challenges in different facets of the property management world. She is an accomplished national speaker, trainer, and author for Multifamily Insiders, UNITS Magazine. Heather is an acting NAA Advanced Instructor designate and member of the 2010 NAA Faculty, as well as a WMFHA, CAM, and NALP instructor.
This webinar would not be possible without the support of our amazing sponsors, Lead Tracking Solutions and The Training Factor! So please take a moment to check them out!
33. 55% consider their families to be much worse off nowBut the big one is: 54%of new position holders feel OVERQUALIFIED for their “job”
34. “Just Can’t Get No [Job] Satisfaction!” 45% Only Americans are satisfied with their current work situation That’s the lowest level in 22 YEARS!!!
35. It’s not something new… Worker dissatisfaction has been on the rise for the last two decades, but why?
36. Poll #1 How satisfied do you feel with your current job? (This poll is confidential)
37. Income < Inflation = Not Fair. Competitive Salaries still matter. And they’re about to matter more. Remember, you can only ride that “You’re just lucky to have a job” train for so much longer…
48. Training: It’s About Point Of View What does your program emphasize to those who might be looking at it with an ALIEN point of view?
49. Training: Benchmarks & Follow Up “It’s the benchmark we go by. That’s the path forward.” – Jack Cashman Translate Knowledge Impart Knowledge Apply Knowledge Intake Knowledge
66. Committed to the Mentor/Mentee Relationship“Mentoring is a brain to pick, an ear to listen, and a push in the right direction.” – John Crosby *Help your staff find a mentor in your company by matching personalities, interests, and goals*
67. Poll #2 I would desire a mentor to help me grow professionally (Yes/No)
68. Meeting Needs: The Intrinsic Stuff 4 Common Denominators for people who report they “Enjoy” their work: Their work fully uses their skills and abilities Their work challenges them Their work allows them to grow Their work enables them to feel successful
69. Meeting Needs: Busting Boredom Variety of tasks and stimulus changes Tailoring workloads to skill-sets and talents Creating a culture of Fun Unpredictability Call Out and Treat Burnout Talk candidly about their career growth
70. Meeting Needs: I am ME Gen Y will invest career mojo in companies who don’t just want another drone. 67% of Gen Y workers admitted feeling “bonded” to a company that allowed them to express themselves in even minor ways.
71. The Most Important Thing You Can Do Have a Career Mindset Yourself. Be Open With Your Teams About: Your Goals Your Aspirations Your Plans for Achieving Those Goals Your Setbacks Your Failures What You’ve Learned
72. Web and Book Resources http://www.funatwork.co.uk/ http://www.cafepress.com/Staffirmations The 7 Hidden Reasons Employees Leave by Leigh Branham 30 Reasons Employees Hate Their Managers by Bruce L. Katcher Love ‘em or Lose ‘em by Kaye and Jordan-Evans The Carrot Series by Gostick and Elton The 1001 Employee Series by Bob Nelson Research Data from: Pew, Doilette, Books listed, Gallup, and Forrester
73. Contact Info I welcome questions, comments, or connections! Heather Blume Behind the Leasing Desk Consulting www.btldconsulting.com www.behindtheleasingdesk.com @artchickhb www.facebook.com/BTLDConsulting
74. Thank You! Heather Blume heather@behindtheleasingdesk.com 785-410-7385 Trish Moore Trishm@ltsteam.com 866-209-1700 ext: 304 Jonathan Saar jonathan@thetrainingfactor.com 678-296-3610 (http://www.MultifamilyInsiders.com)
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