' t O 3' -
‘ 1‘.7?n'. v , :.. -’: ,:v 7 e~a; '”

Prodvczd big '53} ‘ Yang
Ao wan éfi % gangaoweieovfioolacom

charisma is somenning Thar can
onug be revealed through inrerowfion Mm omers.

charisma makes people want to
frost and follow gov.

People with higher levels of
charisma tend to be noticed, listened to, respected, and followed

A strong charismatic personal presence
is vsetvl tor:

A strong charismatic personal presence
is vsetvl tor: = l7 Leading

A strong charismatic personal presence
is vsetvl tor: = —‘i7 Leading = =i7 leaching

A strong charismatic personal presence
is vsetvl tor: = —‘i7 Leading = —‘i7 Teaching = =i7 selling

A strong charismatic personal presence
is vsetvl tor: = i7 Leading = i7 Teaching = =i7 selling = =i7 speaking 4' Presenting

A strong charismatic personal presence
is vsetvl tor: = l7 Leading = l7 Teaching :17 selling = l7 speaking 4' Presenting = l7 Negotiating

A strong charismatic personal presence
is vsetvl tor: = l7 Leading = i7 leaching = l7 selling = l7 speaking 4' Presenting = i7 Negotiating = =l7 Relationships of all sorts

T0 onderstand charisma, and 1'0
cvtlivate ii’, (g0U need 1'0 knew the components 1'i’(1.1' make VP charisma.

There are 7 01’ them:
The silent Message speaking well Listening skills Abilitg To Persuade understanding and the use of space 4 Time Knowing others, and Yourself Having a vision and communicating it 2/ffectivellg . -°§‘sJ'i. -1‘-P3!-“"-

Your silent message is the
statement lgou make about lgourself before gov even open gour mouth

such guiet signals profoundllg affect
people's initial perception of lgou.

lf’S the wag gov carrg
gourself

IT'S the wag gou carrg
gourself - enzofiolzally

IT'S the wag gou carrg
gourself -

IT'S the wag gou carrg
gourself - enzofiorzally irzfellecfually psychologically

IT'S the wag gou carrg
gourself - enzofiorzally iqfellecfually psychologically physically

IT'S the wag gou carrg
gourself - - Work to nurture your emotional welllleing enzofiorzally iqfellecfually psychologically physically

IT'S the wag gou carrg
gourself - - Work to nurture your emotional welllleing - consciously reduce your exposure to day-to-llay enzofiohally "W W“ ihfellecfually psychologically physically

IT'S the wag gou carrg
gourself - * Work to nurture your emotional iiiellheing * consciously reduce your exposure to day-to-llay negatiiies such as: cosslps from co-workers, friends, relatives. etc Violence in the media Pessimism in your own thoughts

IT'S the wag gou carrg
gourself - - Work to nurture your emotional welllleing - consciously reduce your exposure to day-to-day f ' negatives such as: y - cosslpsfromeo-workerstriends, relativesete - Violence in the media - Pessimism in your own thoughts - learn as much as you can about your liusiness or job, and the things that you are doing ihfellecfually psychologically physically

IT'S the wag gou carrg
gourself - - Work to nurture your emotional wellbeing - consciously reduce your exposure to day-to-day f ' negatives such as: y - cosslpsfromco-workerstriends, relatives, etc - Violence in the media - Pessimism in your own thoughts - learn as much as you can about your business or job, and the things that you are doing . f f - llther areas of Iearningshould include language, history, finance, medical&hea| th, as well as In 9 y psychologically physically

IT'S the wag gou carrg
gourself - - Work to nurture your emotional wellbeing - consciously reduce your exposure to day-to-day f ' negatives such as: y - cosslpsfromco-workerstriends, relatives, etc - Violenceinthemedia Pessimism in your own thoughts - learn as much as you can about your business or job, and the things that you are doing . f f - llther areas of Iearningshould include language, history, finance, medical&hea| th, as well as In 9 y human nature psychologically - cultivate and maintain a positive or “say yes” attitude at all times physically

IT'S the wag gou carrg
gourself - - Work to nurture your emotional wellbeing - consciously reduce your exposure to day-to-day f ' negatives such as: y - cosslpsfromco-workers, lriends, relatives, etc - Violenceinthemedia Pessimism in your own thoughts - learn as much as you can about your business or job, andthethingsthatyouaredoing . f f - cther areas of Iearningshould include language, history, finance, medica| &hea| th, as well as In 9 y human nature - cultivate and maintain a positive or “say yes” attitude at all times I Always respect others; seek to replace arrogance with empathy physically

IT'S the wag gou carrg
gourself - - Work to nurture your emotional wellbeing - consciously reduce your exposure to day-to-day f ' negatives such as: y - cosslpsfromco-workers, lriends, relatives, etc - Violenceinthemedia Pessimism in your own thoughts - learn as much as you can about your business or job, andthethingsthatyouaredoing . f f - llther areas of Iearningshould include language, history, tinance, medieal&hea| th, as well as e y human nature - cultivate and maintain a positive or I - “say yes” attitude at all times I Always respect others; seek to replace arrogance with empathy physically - Keep your body fit 8. healthy

IT'S the wag gou carrg
gourself - I Work to nurture your emotional wellbeing I consciously reduce your exposure to day-to-day f ° negatives such as: y - cosslpsfromco-workers, triends, relativesetc - Violenceinthemedia Pessimism in your own thoughts I learn as much as you can about your business or job, and the things that you are doing . f I lltherareasoflearningshould include language, f history, tinance, medieal&hea| th, as well as e y human nature I cultivate and maintain a positive or I o “say yes” attitude at all times y I Always respect others; seek to replace arrogance with empathy I Keep your body fit 8. healthy I Integrate exercise into your lifestyle

.
_

it is the abilitg to
express gour thoughts clearlg and explain gour ideas effectivelg.

whenever gov speak, alwags know
these:

whenever gov speak, alwags know
these: = =l7 what gov want people to know?

whenever gov speak, alwags know
these: = =l7 what gov want people to know? =l7HOW do gov want them to feel?

whenever gov speak, alwags know
these: = l7what gov want people to know? } choose rrorilscimages = l7HOW do gov want them to feel? tliatlrest exirresstlrem

know the main point gov
are getting across and focus on that.

know the main point gov
are getting across and focus on that. = i7 All supporting details 4 images should relate back to this main point

HOW gov sag it is
just as important as what gov sag. These are non—verbal languages:

HOW gov sag it is
just as important as what gov sag. These are non—verbal languages:

HOW lgOll sag i1’ i3
JUST as important as WhaT lgOll These are non—verbal languages: body language voice

HOW gOll sag i1’ i3
jllST as important as what gOll These are non-verbal languages: body language voice lonalify

HOW gOll sag i1’ i3
jllST as important as what gOll These are non-verbal languages: I Your posture; the way you stand and sit body language voice lonalify

HOW gov sag it is
just as important as what gov sag. These are non—verbal languages: * Your posture; the way you stand and sit " Yourtacial expressions

HOW gOll sag iT iS
jllST as important as what gOll These are non-verbal languages: I Your posture; the way you stand and sit body III Yourtacial expressions Your gestures voice fonalify

HOW gOll sag iT iS
jllST as important as what gOll These are non-verbal languages: I Your posture; the way you stand and sit body III Yourtacial expressions Your gestures I Your volume voice fonalify

How gov sag it is
just as important as what gov sag. These are non-verbal languages: I Your posture; the way you stand and sit body I Yourtacial expressions I Your gestures I Your volume I Your pitch (low pitch to express calmness) voice lonalify

How gov sag it is
just as important as what gov sag. These are non-verbal languages: I Your posture; the way you stand and sit body I Yourtacial expressions I Your gestures I Yourvolume I Yourpitch (low pitch to express calmness) I I Yourspeed (paceyourself; pause) lonalify

HOW gov sag it is
just as important as what gov sag. These are non—verbal languages: * Your posture; the way you stand and sit * Yourtacial expressions = Yourgestures Your volurrte Your pitch (low pitch to express calmness) Your speed (pace yourself: pause) clarity

HOW gOV sag ii’ iS
jllST as important as WhaT gOU These are non-verbal languages: I Your posture; the way you stand and sit body language : l3l: ‘;. .°‘, ”,'. ‘.’: "'°“‘°'“ Your volume Your pitch (low pitch to express calmness) Your speed (pace yourself; pause) clarity I conveys attitudes 8. emotions lonalify

HOW gov sag it is
just as important as what gov sag. These are non—verbal languages: * Your posture; the way you stand and sit * Yourtacial expressions = Yourgestures Your volurrte Your pitch (low pitch to express calmness) Your speed (pace yourself: pause) clarity [3C: ‘i', 'F; ;5; . LiL: ::f3s £31 eztzoiioiis le. ;;u to 3?" ; lpoci; i-re, clieertul, p| o:. ::s: L. ce; ir'iri: rrL. l"'Ill, iirni. and assuring

effective listening brings marrg benefits
such as:

effective listening brings mang benefits
such as: = =l7 increasing TYVST, credibilitg and cooperation

effective listening brings marrg benefits
such as: = l7lncreasing trust, credibilitg and cooperation = —l7sal/ lng time bg reducing mistakes and misunderstandings

effective listening brings mang benefits
such as: = l7lncreasing trust, credibilitg and cooperation = —l7sal/ lng time bg reducing mistakes and misunderstandings = i7 Helping solve problems more gvicklg

There are 3 reasons Whg
people fail TO listen well:

There are 3 reasons Whg
people fail TO listen well: = i7 Listening reepires effort

There are 3 reasons Whg
people fail TO listen well: = i7 Listening reepires effort = i7 Distractions, competing for our attention from things like mobile phones, computers, Tvs, radio, etc.

There are 3 reasons Whg
people fail TO listen well: = i7 Listening reepires effort = l7 Distractions, competing for our attention from things like mobile phones, computers, Tvs, radio, etc. = i7Assvmptions — we often think we alreadg know what someone is going to sag

Listening effectivelg means making others
feel valued and appreciated

Listening effectivelg means making others
feel valued and appreciated = i7To do that, gov need to make effort to share their ideas 4 excitements

The "car ” l/ lOdel
can help gOll become an active listener WlTh these 4 skills:

The "car ” l/ l0del
can help gOV become an active listener With these 4 skills: C I E I W I ‘D

The "care" I/ I0deI can
help gOl/ become an active listener WITh these ‘I skills: goncenlrafe I E I W I ‘D

The "care" I/ I0deI can
help gOU become an active listener WlTh these ‘I skills: goncenlrafe gchno wledge I W I ‘D

The "care" I/ OdeI can
help gOU become an active listener WITh these 4 skills: goncenlrafe gchno wledge [esearch I ‘D

The "care" I/ OdeI can
help gOU become an active listener WITh these 4 skills: goncenfrafe gchno wledge [esearch gxercise (enzolional confrol )

The "care" I/ I0deI can
help gOV become an active listener WiTh these ‘I SklIlS= " Focus your attention on the speaker, and | ]lllY the speaker

The "care" I/ I0deI can
help gOV become an active listener WiTh these ‘I SklIlS= 7 Focus your attention on the speaker, and | ]lllY the speaker 7 Techniqucsto help you concentrate include: Maintaining appropriate eye contact Deep breathing when tempted to interrupt lrlental paraphrasing the speaker's ivords

The "car ” I/ IOdel
can help gOU become an active listener WlTh these 4 skills: I Focusyour attention on the speaker, and llNlY the speaker I Techninuesto help you concentrate include: co - Maintaining appropriate eye contact _ - Deep breathing when tempted to interrupt - Mental paraphrasing the speaker's words I Means showing the speakerthat you are listening and that his/ her message is being received gchnowledge [esearch gxercise I ernolional confrol )

The "care" I/ I0deI can
help gOV become an active listener WITh these ‘I SkIIlS= 7 Focus your attention on the speaker, and | ]lllY the speaker 7 Techniqucsto help you concentrate include: I Maintaining appropriate eye contact I Deep breathing when tempted to interrupt Mental paraphrasing the speaker's ivords Means showhigtho speakerthat you are listenirg find tta: hisfloer message is being reoe}. 'eli ‘. '.'oys to do so iroluL‘, :: Gestures. Iile rretdiiig oithe I? l33lI_IE"| TI! ‘glUl‘. are ‘ii iii proiilpts like "yes". "rTr‘-liuh". "gr ii" DIdlIIIEEIIt| 'Sbl points. lzy i7$1I. II. l;iil: i.§Ii. .l| lS or iestalirga poiit

The "care" I/ IOdel can
help gOll become an active listener WITh these 4 skills: I Focusyour attention on the speaker, and | lNlY the speaker I Techninuesto help you concentrate include: I lilain gorzcerzfrafe . ieel‘r? l.i. ‘i. “,tril". £‘l. ‘.’. ',‘“ iie. ,.. .. Mental paraphrasing the speaker's words I Means showing the speakerthat you are listening and that his/ her message is being received I Ways to do so include: 3§: ‘,l'. f.‘l. !.'. l°. ".? l’; "-"t°1.Y°, i:: Iv= .'iZl'I gchnowledge clarifications of pot . sking questions or restatinga point I You dothis to keep a conversation goingby askingquestions and clarifying statements made [esearch gxercise I ernolional confrol )

The "car ” I/ l0del
can help gOll become an active listener WlTh these 4 skills: I Focusyour attention on the speaker, and | lNlY the speaker I Techninuesto help you concentrate include: co I Maintaining appropriate eye contact _ I Deepb ' whentem dtointerrupt I Mental asingth er‘swords I Means showing akerthat you are listening and that his/ her message is being received Ways to do so in : 3§: ‘,i'. f.‘l, I3Ii". ".il’: ";j: ,$; ’~'; ;:—r. gchnowledge clarifications of pa‘ . asking questions or restatinga point I You dothis to keep a conversation goingby askingquestions and clarifying statements made culart I It allowsyou to clarify a message or go into a parti opic more in-depth [esearch gxercise I ernolional confrol )

The "care" I/ IOdel can
help gOll become an active listener WlTh these 4 skills: I Focusyour attention on the speaker, and | ]NlY the speaker I Techniquesto help you concentrate include: goncenfrafe : t: ::t: :;lr, te: t:: :t. :t. :ii: i:. :,. ... , Mental paraphrasing the speaker's words I Means showing the speakerthat you are listening and that his/ her message is being received Ways to do so include: it: :i': t,: :t: .". i:: est, lr: tI: .*: I:: ~:x~~l~~~* gchno wledge clarifications of points. by asking questions or restatinga point I You dothis to keep a conversation goingby askingquestions and clarifying statements made It allowsyou to ' a message or go into a particulartopic more in-depth T I ltgetsthespea ‘openup'torevealinnerfeelings. motives. needs, goa| sandconcerns O gxerclse I ernolional confrol )

The "care" I/ IOdel can
help gOll become an active listener WlTh these 4 skills: I Focusyour attention on the speaker, and | ]NlY the speaker I Techniqucsto help you concentrate include: co I Maintaining appropriate eye contact _ I Deep breathing when tempted to interrupt I Mental paraphrasing the speaker's words I Means showing the speakerthat you are listening and that his/ her message is being received Ways to do so include: it: :i': t,: :t: .". i:: est, lr: tI: .*: I:: ~:x~~l~~~* gchno wledge clarifications of points. by asking questions or restatinga point You dothis to keep a conversation goingby askingquestions and clarifying statements made It allowsyou to clarify a message or go into a particulartopic more inIdepth T I ltgetsthespeakerto‘openup'torevealinnerfeelings, motives. needs, goa| sandconcerns The key lies in asking the right question at the righttime and responding appropriately gxercise I ernolional confrol )

The "care" I/ IOdel can
help gOll become an active listener WlTh these 4 skills: I Focusyour attention on the speaker, and | ]NlY the speaker I Teehni help you concentrate include: goncenfrafe : I;2Lltii'; “li. tllEYIliitt. ‘?t,2all Deep b Mental paraphrasing the speaker's words I Means showing the speakerthat you are listening and that his/ her message is being received Ways to do so include: is: :i'°". ::*: .:. l:: :li: IT%l: .. -I: :‘: :I°~"~" gchnowledge clarific I set points. by asking questions or restatinga point You dothis to keep a conversation goingby askingquestions and clarifying statements made It allowsyou to clarify a message or go into a particulartopic more inIdepth erfeelings, moti T I ltgetsthespeakerto‘openup'torevea| inn ves. needs, goa| sandconcerns The key lies in asking the right question at the righttime and responding appropriately I This involves recognizing and redirecting negative emotional reactions ei I enzolional confrol )

The "care" I/ IOdel can
help gOll become an active listener WlTh these 4 skills: I Focusyour attention on the speaker, and DNLY the speaker I Teehni help you concentrate include: goncenfrafe : ‘: ;it. :'; l:i: it: ttalien. Deep b Mental paraphrasing the speaker's words I Means showing the speakerthat you are listening and that his/ her message is being received Ways to do so include: i: ::i-*I'l: .~. il: :ii: :Tl: ,. II; :*: ::°'~~~" gchnowledge clarific ' sol points. by asking questions or restatinga point You dothis to keep a conversation goingby askingquestions and clarifying statements made It allowsyou to clarify a message or go into a particulartopic more inIdepth erfeelings, moti T I ltgetsthespeakerto‘openup'torevea| inn ves. needs, goa| sandconcerns The key lies in asking the right question at the righttime and responding appropriately I This involves recognizing and redirectingnegative emotional reactions . I Veryoften. differencesinvalues. beliefs. attitudes. education. etc. cancauseconflicts I enzolional confrol )

‘WW "coure" l/ l0d6| can
V£| P «gov bZO0M¢ an 0.01lV8 | lS1’8MY Wlfln these 4 Skills: - Focusyour attention on the speaker, and DNLY the speaker - Techni help you concentrate include: gorzcerzfrafe : Deep breathing when tempted to interrupt Mental paraphrasing the speakers words - Means showing the speakerthat you are listening and that his/ her message is being received Ways to do so include: : 32:2?“"“; ".‘: l3hi; ’I. ‘1‘: rf': :lr= .'t: :‘ltI°"“'“ gclmawledge - claritic ' setpoints, byasliingquestionsorrestatingapoint You dothis to keep a conversation goingby askingquestions and clarifying statements made - lt allowsyou to clarify a message or go into a particulartopic more in-depth Tc - ltgetsthe speakerto‘openup'torevealinnerfeelings, motives. needs, goa| sandconcerns The key lies in asking the right question at the righttime and responding appropriately - This involves recognizing and redirecting negative emotional reactions . - Veryoften. differencesinvalues. beliefsattitudes. education. etc. cancauseconflicts - lllheneveryou recognize a negative emotional reaction towhat akersays, - redirect it by pausing (take a deep breath) and tryvisualizing c Ienzohoaal control)

the skills in the ‘care’
Model are relativenn easy to learn. the actual challenge is to break a lifetime of poor listening habits.

Develop an active listening attitude
bg= = l7 eeginning to believe that what someone sags to gov is just as critical as what gov have to sag to him/ her.

Persuasion lS 0.b0UT getting people
T0 d0 the Thlfl@S (400 W6UlT them T0 d0 because theg W(1!l1' T0 d0 l1'.

we are all involved in
persuasion of some sort evergdalg - both in our work/ business lives, as well as our social lives (which are usuallg more sublte, but constant).

to enhance gour persuasive skills,
cultivate the behavior that will make people trust goo and feel that its their best interest to follow gour lead

To do that, gou need
to shift gour focus to others.

To do that, gou need
to shift gour focus to others. = i7 show people that goo appreciate or admire them bg giving honest compliments

'10 (10 Th(L1', 0100 need
T0 3h1‘T'1' (g00T ‘T0003 1'0 others. = i7 show people that goo appreciate or admire them buy giving honest compliments =17 empower others — express personal support for them buy encouraging them to grow and giving them space to be creative

everg individual has a certain
air space or portable ‘air bubble’ that he/ she claims as his/ her personal space.

everg individual has a certain
air space or portable ‘air bubble’ that he/ she claims as his/ her personal space. = i7 violating that personal space bg standing too close, sitting at the wrong place or touching uninvitedlg mag often cause tension.

FDY angone, there are "1
D0310 zones 0‘T interactions:

FOY angone, there are "1
D0310 cones 0‘T interactions: irgfinzafe

FOT angone. there are ‘-1
D0310 cones 0‘T interactions: irgfinzafe personal

For angone, there are 4
basic zones of interactions: irgfinzafe personal social

For angone, there are 4
basic cones of interactions: infinzafe personal social public

FOT angone. there are ‘-1
D0310 cones 0‘T interactions: - Between 15 - 45 em infinzafe personal social public

FOT angone. there are ‘-1
D0310 cones 0‘T interactions: - Betweenl5-45cm - llnly those who are emotionally close to us are permitted to enter infinzafe personal social public

FOT angone, there are ‘-1
D0310 cones 0‘T interactions: - Betweenl5-45cm - llnly those who are emotionally close to us are permitted to enter re - Thleytpincludte lovers, parent, spouse, children, close friends, personal social public

FOT angone, there are ‘-1
D0310 cones 0‘T interactions: - Betweenl5-45cm - llnly those who are emotionally close to us are permitted to enter re - They include lovers, parent, spouse, children, close friends, relatives, etc. - Between 11.46 - 1.22 m personal social public

FOT angone, there are ‘-1
D0310 cones 0‘T interactions: - Betweenl5-45cm - llnly those who are emotionally close to us are permitted to enter re - They include lovers, parent, spouse, children, close friends, relatives, etc. - Between 11.46 - 1.22 m - This is the distance we stand as social functions, I cocktail parties, office parties, etc. social public

FOT angone, there are ‘-1
D0310 cones 0‘T interactions: - Between15-45cm - llnly those who are emotionally close to us are permitted to enter re - They include lovers, parent, spouse, children, close friends, relatives, etc. - Between 11.46 - 1.22 m - This is the distance we stand as social functions, I cocktail parties, office parties, etc. - Between 1.23 - 3.60 m social public

FOT angone, there are ‘-1
D0310 cones 0‘T interactions: - Between15-45cm - llnly those who are emotionally close to us are permitted to enter fe - They include lovers, parent, spouse, children, close friends, relatives, etc. - Between 11.46 -1.22 m - This is the distance we stand as social functions, I cocktail parties, office parties, etc. - Between 1.23-3.liflm - We stand at this distance from strangers social public

FOT angone, there are ‘-1
D0310 zones 01’ interactions: - Between15-45cm - 0nly those who are emotionally close to us are permitted to enter fe - They include lovers, parent, spouse, children, close friends, relatives, etc. - Between 0.46 -1.22 m - This is the distance we stand as social functions, I cocktail parties, office parties, etc. - Between 1.23 - 3.60m - We stand at this distance from strangers - They include the plumber doing repairs in our home, the postman, the shopkeeper, the new employee at work, etc. public

FOT angone, there are ‘-1
D0310 zones 01’ interactions: - Between15-45cm - 0nly those who are emotionally close to us are permitted to enter fe I They include lovers, parent, spouse, children, close friends, relatives, etc. - Between 0.46 -1.22 m - This is the distance we stand as social functions, I cocktail parties, office parties, etc. - Between 1.23 - 3.60m - We stand at this distance from strangers - They include the plumber doing repairs in our home, the postman, the shopkeeper, the new employee at work, etc. - More than 3.60m away from us public

FOT angone, there are ‘-1
D0310 zones 01’ interactions: - Between15-45cm - 0nly those who are emotionally close to us are permitted to enter fe - They include lovers, parent, spouse, children, close friends, relatives, etc. - Between 0.46 -1.22 m - This is the distance we stand as social functions, I cocktail parties, office parties, etc. - Between 1.23 - 3.60m - We stand at this distance from strangers - They include the plumber doing repairs in our home, the postman, the shopkeeper, the new employee at work, etc. - More than 3.60m away from us - Whenever we address a large group of people, this is the comfortable distance at which we choose to stand

'10 learn more 0DO0T PeY30l101
space 0110 the cone distances. check 00T Th13 deck: —-ox-—

time. How gov use time
tells a lot to people how gou feel about them.

such feelings express liking, importance
and status, which are communicated through these variables of time:

such feelings express liking, importance
and status, which are communicated through these variables of time: =17 whom gou give it to

such feelings express liking, importance
and status, which are communicated through these variables of time: =17 whom gou give it to =17 HOW much gov give

such feelings express liking, importance
and status, which are communicated through these variables of time: =17 whom gou give it to =17 HOW much gov give =17 when gou give it

such feelings express liking, importance
and status, which are communicated through these variables of time: = i7 How much gov give that tell vrhoyou = y7, /«Mn ‘gov give ‘pf really care about

Here are some rules regarding
time that gou ought to pag attention to:

Here are some rules regarding
time that gou ought to pag attention to: =17 Ee P0l10T001 0.1WOJg3

Here are some rules regarding
Time Th0T' (400 00ghT T0 attention T0: = i7 6e punctual alwags =17 if gov can't keep a pre—arranged time commitment, let someone know

Here are some rules regarding
Time Th0T' (400 00ghT T0 attention T0: = i7 6e punctual alwags =17 if gov can't keep a pre—arranged time commitment, let someone know = i7 D0fi’1' change the amount of time gov spend with someone without a reason

in todag's world if the
lnternet, honour time and space in the virtual universe too.

in todags world if the
lnternet, honour time and space in the virtual universe too. = -‘V enter 0. teleconference prompttg

in todag's world if the
lnternet, honour time and space in the virtual universe too. = i7 enter a teleconference prompttg = i7when gou email someone a request, tell him/ her how urgenttg gou need an answer, or whether a replg is needed at all

understanding gourself and others help
to build bridges to those around gou.

lT'S 011 0.D0l/ T being
Sf/ tlSl'1'lV6 T0 others.

start, bg knowing that people
communicate in different stgles and learning these stgles allow gov to communicate with them more effectivelg.

‘Before we go into the
different stgles. first know these 4 possible tgpes of observable behaviours:

‘Before we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: direcf

eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: direcf indirecf

eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: direcf indirecf °P9’l

eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: direcf indirecf °P9’l guarded

eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people direcf indirecf °P9’l guarded

eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people direcf -Are outspoken, competitive and thrive 011 accomplishments indirecl‘ °P9’l guarded

eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people 0 f - lire outspoken, competitive and thrive on accomplishments - 0sual| y attempt to control people around them indirecl‘ °P9’l guarded

eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people 0 f - lire outspoken, competitive and thrive on accomplishments - 0sual| y attempt to control people around them - lire reserved, low profile and gentle indirecf °P9’l guarded

Eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people 0 f - lire outspoken, competitive and thrive on accomplishments - 0sually attempt to control people around them - lire reserved, low profile and gentle - Approach risk, decision-making and change cautiously 0P9’l guarded

eefore we go into the
different stgles. first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people 0 f - lire outspoken, competitive and thrive on accomplishments - Usually attempt to control people around them - lire reserved, low profile and gentle - Approach risk, decision-making and change cautiously - Prefer to exercise control on their environment rather than people 0P9’l guarded

eefore we go into the
different stgles. first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people f - Are outspoken, competitive and thrive on accomplishments - Usually attempt to control people around them - Are reserved, low profile and gentle - Approach risk, decision-making and change cautiously - Prefer to exercise control on their environment rather than people °P9’l - Are outgoing, informal and dislike strict structuring of their time guarded

eefore we go into the
different stgles. first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people f - Are outspoken, competitive and thrive on accomplishments - Usually attempt to control people around them - Are reserved, low profile and gentle - Approach risk, decision-making and change cautiously - Prefer to exercise control on their environment rather than people - Are outgoing, informal and dislike strict structuring of their time - Tend to make relationships with others as their first priority guarded

eefore we go into the
different stgles. first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people 0 f - Are outspoken, competitive and thrive on accomplishments - Usually attempt to control people around them - Are reserved, low profile and gentle - Approach risk, decision-making and change cautiously - Prefer to exercise control on their environment rather than people - Are outgoing, informal and dislike strict structuring of their time - Tend to make relationships with others as their first priority - Be not readily shoiv their feelings and like to keep their distance physically and psychologically guarded

eefore we go into the
different stgles. first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people 0 f - Are outspoken, competitive and thrive on accomplishments - Usually attempt to control people around them - Are reserved, low profile and gentle - Approach risk, decision-making and change cautiously - Prefer to exercise control on their environment rather than people - Are outgoing, informal and dislike strict structuring of their time - Tend to make relationships with others as their first priority - Be not readily shoiv their feelings and like to keep their distance physically and psychologically - Tend to value the accomplishment of the task at d hand as their first priority

eased on the 2 dimensions
of Direct vs. indirect and open vs euarded, we can derive 4 stgles in which most people communicate:

eased on the 2 dimensions
of Direct vs. indirect and open vs euarded, we can derive 4 stgles in which most people communicate: =17 socialieers open 4' D1Ye0T

eased on the 2 dimensions
of Direct vs. indirect and open vs euarded, we can derive 4 stgles in which most people communicate: =17 socialieers open 4' D1Ye0T =17 DiYe0TOY3= 61001000 ‘to D1Ye0T

eased on the 2 dimensions
of Direct vs. indirect and open vs euarded, we can derive 4 stgles in which most people communicate: = V socialieers open 4' Direct =17 Directors: eiuarded co Direct = i7 Relatersz open ‘f11101Ye0T

eased on the 2 dimensions
of Direct vs. indirect and open vs euarded, we can derive 4 stgles in which most people communicate: = V socialieers open 4' Direct =17 Directors: eiuarded co Direct = i7 Relatersz open 4'11101Ye0T =17 thinkers: eiuarded ‘fl1101Ye0T

eased on the 2 dimensions
of Direct vs. indirect and open vs euarded, we can derive 4 stgles in which most people communicate: = v socialieers open 4 Direct =17 Directors: etuarded co Direct “"1 ‘l| '°""‘°'*""‘°"*"‘ ‘"1"’ = i7 rzelaters: open 4'11101Ye0T "' =17 thinkers: euarded 4 indirect

eraphical representation of the 4
stgles: Socializers Relaters Directors Thinkers

Keep Th13 111 mind -
=17 that to know gourself and others, and practicing this skill is all about being tactful, reasonable, understanding and nonjudgmental

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there are 3 stages T0
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there are 3 stages T0
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01111/1116 (LT 0. /131011: l. your defining momenfs - That is when you realize you're on something really exciting - You haveto make some serious study on that ‘something’to ensure that it 2 ° ° appealstothevaluesandneedsofthe ° a 11991119 119919 599119219 199" - It's the thing that gives context and stamina to your Defining Moments - It's more than just a mere ‘mission 3. your acfion plan W"

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there are 3 stages T0
01111/1116 0T 0. 1/131011: l. your defining momenfs - That is when you realize you're on something really exciting - You haveto make some seriousstudy on that ‘something’to ensure that it 2 ° ° appealstothevaluesandneedsofthe o G 11991119 119919 599119019 1999 - It'sthe thing that gives context and stamina to your Defining Moments - It's more thanjust a mere ‘mission 3' y I. P! I come from your HEART- - To fulfil your vision. you've got to transform your thoughts and ideas S9"|9I11'I1|12 11191 E19115 991 91 9 591159 91 _ (from stage 1) and your philosophy (from stage 2) intoAl1Tl0NS W131 510111911991 "1 19911191111 31"‘ Y991 1119

there are 3 stages T0
01111/1116 0T 0. 1/131011: l. your defining momenfs I That is when you realize you're on something really exciting I You haveto make some seriousstudy on that ‘something’to ensure that it 2 ° ° appealstothevaluesandneedsofthe o G 11991119 119919 599119019 1999 I It'sthe thing that gives context and stamina to your Defining Moments I It's more thanjust a mere ‘mission 3 our acfio la “"°'"°"“ ° y Q P Q I It has gotto come from your HEART- I To fulfil your vision, you've got to transform your thoughts and ideas 39019111192 11191 219115 991 9‘ 9 59959 91 (from stage 1) and your philosophy (from stage 2) intoAl1Tl0NS W1|91'51"lll9T19"‘ 1" 19911191111 31"‘ Y991 1119 I You dothat by setting and accomplishing goals

there are 3 stages T0
0.1111/1116 0T 0. 1/131011: l. your defining momenfs That is when you realize you're on something really exciting I You haveto make some serious study on that ‘something’to ensure that it 2 ° ° appealstothevaluesandneedsofthe o G 119911919919 599119019 1999 I It'sthe thing that gives context and stamina to your Defining Moments . I It's more thanjust a mere ‘mission 3 our acfro la “"°'"°"“ ° y Q P Q I It has gotto come from your HEART- something that grows out of a sense of what's important in your world and your life To fulfil your vision, you've got to transform your thoughts and ideas (from stage 1) and your philosophy (from stage 2) intoAl1Tl0NS You dothat by setting and accomplishing goals Notethe difference between a mission (which is long term) and a goal (which is more time bound and exists only to be achieved)

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ourrix/ mg 0.1’ 0. / lSl0l'l= 7. your defirzilzg nzonzerzfs - That is when you realize you‘re on something really exciting - You have to make some serious study on that ‘something’to ensure that it 2 ° ° appealstothevaluesandneedsofthe o G P90I1'9ll0“"3 Sflfllliflfitfl '93" - It'sthe thing that gives context and stamina to your llefining Moments - It's more than just a mere ‘mission 3' y i P! - come from your HEART- - To fulfil your vision, you've got to transform your thoughts and ideas $°"'9thi"£ that EWW5 ""1 0' 3 53959 0? (from stage 1) and your philosophy (from stage 2) into AETIUNS WW5 lfllllflml“ in WI" W07” 3"" WI" ‘"9 - You dothat hy setting and accomplishing goals - Notethe difference between a mission (which is long term) and a goal (which is more time hound and exists only to he achieved) - lloalslieep changing(as they must) and they all serve to fulfil the mission which remainsthe same

Keep working to become the
most effective person gov can be.

whenever gov deal with people,
work out creating oe good first impression and projecting on positive image, while at the some time, retaining self-awareness.

Be conscious about MOW gov
appear 1'0 others Mid be alert 1'0 the impression rgowre creating.

‘the surest wag to charisma
often meansivst one thing — = =l7 PUTTlN(9r OTH? /RS FIRST

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