SlideShare a Scribd company logo
1 of 14
Download to read offline
A BroadSpektrum Healthcare Business Media’ s Corporate Social Responsibility Initiative




Vol. 2 lssue 5                                   www.medicinman.net                                                     May 2012



Editorial
MEDICAL REPS OR HEALTHCARE
ADVISORS?

MedicinMan has come a good distance           managers responsible for FFE to attend       pharma companies must pay more
from Vision to Action. We will be             MedicinMan FFE 2012 and share their          attention to FFE as well as enhancing the
celebrating our First Anniversary soon.       insights. Only steps like this to upgrade    role and remuneration of MRs and others
And what better way than to conduct           the knowledge of Field Force will put        in the field who meet doctors every day.
a first-of-its-kind event on Field Force      them in position to be doctor’s therapy
Excellence – FFE 2012.                        partner. Pharma has the scope of             No other channel has the power to
                                              developing Field Force into knowledge        impact pharma business as much as field
MedicinMan FFE 2012 will be a unique          workers who are experts in their therapy     force – improving their knowledge, skills
event with senior industry leaders            areas. It could be from GP disease therapy   and motivation can only mean better
including CEOs sharing their insights on      areas like highly prevalent Malaria and      talent and sales leadership pipeline for the
FFE. This is an ideal opportunity for SBU     TB to super specialty areas like Oncology    future.
heads, Heads and Senior Mangers in Sales,     and Ophthalmology. Field Force must
Marketing, HR, Training, SFE and others       create and deliver actionable knowledge to   There are a lot of events happening
like Divisional/Zonal Sales Managers,         physicians and paramedics.                   from June to August and MedicinMan
who are responsible and passionate about                                                   is partnering with UBM as a Media
FFE in India Pharma.                          Another excellent article by Prof. Vivek     Partner. Our objective is to collaborate
                                              on positioning will give Field Force the     with others who are adding value to the
MedicinMan FFE 2012 will kick-off with        marketing knowledge and insight to           Pharma FFE ecosystem. Akshata Rao,
a CEO Round-table on how to transform         position their products accurately and       who was spearheading eyeforpharma
the present trend of Low Attraction-          ensure brand loyalty.                        in the US is now in India, looking for
High Attrition into High Attraction-Low                                                    ways to make a positive impact on the
Attrition so that Indian Pharma has a         Dr. Shalini has written on an extremely      Indian Pharma market and so watch this
sales leadership pipeline that can meet the   important but low awareness area –           space for new developments. I also had
challenges of growing into a $ 50 billion     Patient Care. In future Pharma will have     a great meeting with Sujit Kumar, an
industry by 2020.                             to play an increasingly larger role in       IIM (A) alumnus, who will be rolling out
                                              this vital area. This is the gist of Ernst   certification programs for MRs – a step
Ramanathan from Ranbaxy has written           & Young’s Pharma 3.0 report, which           advocated by MedicinMan from the first
an insightful article on this topic in        can be downloaded from my LinkedIn           issue.
this issue. We are also starting a special    profile page - https://www.box.net/
Pharmacology for Field Force section          s/57575410a691d63838a1. Insights from        A lot is happening and it should lead to
spearheaded by Dr. Amit Dang of CEO           articles and reports like these should       an improvement in the overall ecosystem
of Geronimo Healthcare Solution. This         stimulate new ways of doing business. In     of Medical Reps and FLMs or should we
is one more step in ensuring FFE and          all this we at MedicinMan see the Field      now call them Healthcare Advisors?
we look forward to ideas from pharma          Force as the facilitator and therefore

                                                                                             MedicinMan Vol. 2 lssue 5 Pg 1
ffe                            2012
MedicinMan Field Force Excellence




About the Event at a Glance

MedicinMan presents the first of its kind Field Force Excellence Conference with a CEO Roundtable.
Theme - CEOs share their Vision for the Field Force of the Future
K. Hariram, formerly, Managing Director of Galderma is the Chief Mentor of MedicinMan Field Force Excellence India 2012
Anup Soans, Editor of MedicinMan is bringing together top talent as faculty to make MedicinMan Field Force Excellence 2012 a
great learning experience




                                   Ad Space 1
Arvind Nair, Conference Director of Brand Drift will ensure that MedicinMan Field Force Excellence India 2012 will be one more
outstanding experience for participants and sponsors



Why Participate in MedicinMan FFE India 2012?

• First ever CEO Round-table on Field Force Excellence giving insights from highest level of expertise
• Around 100 decision-makers will attend MedicinMan Field Force Excellence India 2012. They will be looking out for strategic
   solution providers to further their business goals
• A never before rare opportunity to listen, interact and learn from pioneers, influencers and trail blazers ensuring that you leave the
  conference with all the information you need to drive success into your sales model
• A wide array of top talent as speakers from across Indian Pharma & MNC will share their insights on some of the key challenges
   facing the Indian Pharma industry.

Speakers / Panel Members

Sudarshan Jain – Director, Abbott Healthcare
K Hariram – Managing Director, Galderma (Ex)
Deepak Naik - Managing Director, H ‘n’ U Therapeutics
Girdhar Balwani – Managing Director, Invida India
Aparna Sharma - Director HR, Deutsche Bank, India; (formerly, Head of HR at UCB Pharma and Novartis)
Rajkumar Arul – Director, HR for India Region, Ranbaxy
Keith Pinto – Senior GM Training and Management Development; GSK
Jolly Mathews – Senior Manager Training, Novartis (Ex)
Deep Bhandari – GM,Sales and Marketing Service Organization, Novartis
S. Vardarajan - GM, Strategy Management & Operational Excellence, Merck
Hari Krishna – GM, Sales and Marketing, Glenmark
Salil Kallianpur - Head, Commercial Excellence, GSK
Amlesh Ranjan - Associate Director, Sanofi Aventis
B Ramanathan – Senior Manager BU Training, Ranbaxy
Vikram Munshi - Senior Pharma Professional
Anup Soans - Editor, MedicinMan
Program Highlights
08:30 -09:20 Power Breakfast – Network with Faculty and Decision Maker Participants
09:30 -10:00 Introduction – The Future of Field Force - From Vision to Action (Faculty confirmation awaited)
10:00-11:15 Session 1 - CEO Roundtable
	            Theme - How to Move Pharma Front-lines from Low Attraction – High Attrition
	            to High Attraction – Low Attrition to Ensure Sales Leadership Pipeline.
Tea Break – 11:15 – 11:30
11:30-12:45 Session 2 - Field Force Excellence - What Should be the HR Approach to Foster FFE?
              Followed by Panel Discussion
Lunch Break - 12:45 – 13:45
13:45-15:00 Session 3 – Can the Second Line Manager Become the Change Agent for FFE?
              Followed by Panel Discussion
Tea Break – 15:00 – 15:15
15:15-16:15 Session 4 – Aligning SFE and other Field Force Activities with Commercial Excellence
              followed by Panel Discussion
16:15 -17:00 Session 5 - The Half Time Coach by Anup Soans - Preview of L & D Program for FLMs
  	          Enabling the Front-line Manager to Unleash the FORCE in the Field Force’


Registration Details
Delegate Fees for Service Provider Companies - Rs.7500/-
Early Bird Offer - Only 10 spots available - Rs.6500/-
Send DD/Cheque before 15th May 2012
Delegate Fees for Pharma Companies upto 3 delegates - Rs.6500/-
Early Bird Offer - Rs.5500/-
Send DD/Cheque before 15th May 2012

More than 3 Delegates - Special Rates on Early Bird Confirmation
Spot Registration only for Pharma Delegates - Rs.7500/- subject to availability only
Avoid last minute disappointment. Confirm Today!
Prices are inclusive of Power Breakfast with Decision Makers, Networking Lunch and 2 High Tea Slots

Bonanza Offer 1 for Early Bird Registration - One FREE copy of ‘SuperVision for the SuperWiser Front-line Manager’ by Anup
Soans worth Rs.799/-
Bonanza Offer 2 for Early Bird Registration - This initial offer delegate price includes taxes.

Contact Details

Arvind Nair, Conference Director at Mumbai on +91-9870201422 or arvindnair@medicinman.net and
Anup Soans, Editor MedicinMan at Bangalore on +91-9342232949 or anupsoans@medicinman.net



                                                                                            Conceptualized & Organized
Knowledge Partner




                                            Branding & MarCom Partners
DOES PHARMA INDUSTRY
                                              DO ENOUGH TO ATTRACT
                                              FRONTLINE TALENT?
B. Ramanathan
When I talked to the B. Pharm graduates       Most of the Pharma companies in India           Now that brings me to the most
who joined my team and asked them what        can boast about the fact that many in           intriguing question… Why don’t
made them join pharma frontline, there        the top management have risen from the          pharma graduates look at a career in
was a spontaneous response – salary and       field. There are numerous examples of           pharma field sales as a compelling
growth opportunities. My next question        Pharma companies headed by people who           option? Why do professors who shape
to them was how many of your class-           have joined and grown along with the            up the minds of pharmacy graduates
mates have joined this profession along       organization. Today, we can be proud of         in colleges discourage students from
with you. I was perplexed to know that        the fact that lots of global positions in top   taking up this profession? Have pharma
very few had joined. I asked them if          management of many pharma companies             companies not done enough to make
this profession is so good, then why is       are headed by Indians and many have             field sales a compelling option for these
it that many of your classmates have          joined the career as a front liner.             graduates?
not opted to join this profession? Their                                                      Pharma industry in India is all set to
response was startling - their professors     The fact that global MNCs as well as            become a $ 50 billion industry by 2020.
had dissuaded them from joining this          Indian Pharmaceutical companies have            If we don’t attract good talent now,
profession. And if they had dissuaded         a trained and motivated sales force in          where will the sales leadership pipeline
them from joining field sales, what are       India is seen from the fact that the field      come from to meet the future growth?
the other options recommended by              force in this industry has been a great         And considering that there are close to
them? Obviously, one can do M. Pharm          attraction even from outside the industry.      351 pharmacy colleges at the present
and Phd. Well, not all. Then, what other      Banking and insurance industry, when it         count, producing over 14,000 pharmacy
options do they have.                         was started, looked at professionals from       graduates, without taking into account
                                              pharma for meeting their requirements.          the management and science graduates,
This is what I found in Wikipedia about       This is a very positive statement about the     should there be a dearth of talent in
Pharmacy Colleges and options for             structured training and skill development       the industry? Should there be really a
Pharmacy graduates http://en.wikipedia.       seen in Pharma Sales which makes MRs            gap between supply and demand? Are
org/wiki/Bachelor_of_Pharmacy                 and FLMs capable of meeting challenging         pharma companies doing enough to
                                              career requirements on other industries         attract and nurture these resources?
As a matter of fact the career of B           as well.
Pharmacy is still a toddler career in                                                         B. Ramanathan is Senior Manager
India as there is no good pay scale for       The monetary structure for somebody             BU Training, Ranbaxy. He began his
the graduates as students lack soft skills.   coming to this profession is also very          career as a Medical Rep with Pfizer
Employers like to import workers from         encouraging, especially when you look           and his success story is published in
china and Philippines to their Drug           at the monetary rewards offered by              the December issue of MedicinMan.
Firms. However if you take additional                                                         Ramanathan is also a faculty at the
                                              the others for Pharmacy graduates. So,
crash courses in Pharma related sectors                                                       MedicinMan FFE 12. To listen to
                                              whether you look at the stability, monetary
like Bioinformatics, Clinical Trials &                                                        insights from him and other senior
                                              rewards, opportunity to learn and grow
Medical Transcription you’ll get good Job                                                     pharma managers including CEOs on
Priority in India. Information sharing        or long term career options, a career in        how to transform the Pharma Field
between B. Pharmacy students is the           Pharma Field Sales is very attractive.          Sales from a Low Attraction – High
main bottle-neck for the growth.              Still, I hear that when companies expand        Attrition to a High Attraction – Low
                                              their field operations, they are not able to    Attrition career option, register today at
WHAT DOES A CAREER IN PHARMA HAVE             get the right talent for front liners.          early bird delegate fees.
IN STORE FOR PHARMA GRADUATES?



                                                                                              MedicinMan Vol. 2 lssue 5 Pg 4
MedicinMan Vol. 2 lssue 5 Pg 5
CAN FIELD FORCE ADD VALUE TO
THE POSITIONING FOR STRONGER
BRAND IDENTITY?
Prof. Vivek Hattangadi

What is positioning? Although this          Then what is segmentation? Segmentation      domperidon. How will you position
concept has been used for many years, it    is different from positioning. Both          your brand Nogerd (an imaginary
was the book “Positioning: The Battle for   market segmentation and positioning are      brand containing pantoprazole +
Your Mind”, by Al Ries and Jack Trout       integral to marketing strategy. Market       domperidon) in the doctor’s mind? Clearly
that familiarized the marketing world on    segmentation is the division of a market     communicate the positioning message of
this concept in a scientific way.           into different groups of customers with      Nogerd again and again using emotions.
                                            distinctly similar needs and product         Your success lies in conquering the battle
The first company in the Indian             requirements. Or in other words it is the    zone in the doctor’s mind with your
pharma market to use this concept very      division of a mass market into identifiable   emotional messages.
successfully was Pfizer for Becosules.      and distinct groups or segments, each of
“Along with every prescription of an        which has common characteristics and         Is positioning the prerogative of the
antibiotic, your patient needs Becosules”   needs. For example an antibiotic can be      corporate brand manager? One should
was their positioning statement. I heard    segmented say for the super-specialist or    not distort the positioning created by
this when I started my career in 1974.      GPs, or for the rural customers or the       the brand manager or else it may be
This was so effectively and beautifully     urban elite and so on.                       deemed that the company has 500 brand
communicated by Pfizer Medical Reps                                                      managers. How can you as a medical
that Becosules continues to remain among    Having segmented the market, the             representative position Nogerd, without
the top brands even today.                  next step for the brand manager is to        distorting the core positioning statement,
                                            position the brand. Kotler brings these      keeping in mind that you have to be
So what exactly is positioning? It          two elements together when he says that      different from the rest of the 800 brands?
is an amazing communication tool!           ‘Positioning is the act of designing the     This is a challenge for a Medical Reps and
Your brand is special to you and your       company’s offering and image so that         which makes his job interesting.
company. But what about doctors? Your       they occupy a meaningful and distinct
                                            competitive position in the target           You can convey your value proposition
potential prescribers won’t know how
                                            customers minds.’                            by touching the hearts of the prescriber.
special your brand is to you unless you
                                                                                         Make the message emotional, but without
communicate. Positioning is basically       Today your doctor is bombarded               changing the core.
about differentiating your brand from       continuously with the same kind of
competition and implanting that             messages. For instance there are over 400    It is important to remember that doctors,
differentiation in the doctor’s mind        brands of pantoprazole + domperidon          like all human beings, are rarely rational
through effective communication.            and another 400 of rabeprazole +             while making a prescribing (buying)

MedicinMan Vol. 2 lssue 5 Pg 6
decision. Most decisions are based on          For an Orthopedic: “Doctor, when              patients will have a peaceful
emotions, although doctors may pretend         your patient with osteoarthritis takes an     night. (Give a big genuine
to be rational. Work on their emotions         NASID and develops a new type of pain,        smile with your eyes) In
and relate it to the benefits of your brand.   gastric pain – we offer Nogerd. Nogerd        fact, Nogerd is the essential
When you hit the emotions, doctors will        will help your NSAID to relieve muscular      co-prescription with every
feel genuinely happier and become more         pain without causing gastric pain. In fact,   Rx of NSAID.”
receptive to your brand. Most important,       Nogerd is the essential co-prescription
a powerful positioning based on emotions       with every Rx of NSAID. When your             Friends, you are not
cannot be replicated by competitors            patient comes for the follow-up, please       here to make ordinary
– that’s how Nogerd can stand apart            do observe the smile on his face and do       communication. As a
from the 800 competitors and become a          share that smile with me”. (Take great        Medical Rep if you are
winner.                                        care on how this message is said rather       conveying something to
                                               than what is said. Pay attention to your      a doctor, make sure your
Emotions enter into prescription               body-language)                                doctors notice it and act
decision-making whenever a doctor                                                            on it, i.e. get Rxs for your
makes a trade-off. When they are doing         For a General Surgeon: “Doctor, after         brand.
a trade-off, they are considering the          surgery, when your patient takes an           Let me emphasize once
                                               NASID and develops a new type of              again “When you are
values. Behind the values are emotions.
                                               pain, gastric pain – please do consider       dealing with people (or
The aroused emotions cause motivation
                                               Nogerd. Nogerd will help your NSAID to        doctors) you are not dealing
and act as guide to his wants. Emotional
                                               relieve post-surgical pain swiftly, without   with creatures of logic but
responses can also reinforce some values.      causing gastric pain. In fact, Nogerd is      creatures of emotion.”
Emotion is communicated through facial         the essential co-prescription for a surgeon
expressions, body movements, body              along with every Rx of NSAID. See the         Resources for further
language, tone of one’s voice, pace of         joy on the patients face when he tells his    learning - Marketing for the
words, and intensity. Emotion can also be      near and dear ones what a great doctor        Field Force is dealt in detail
communicated by the actual words used.         you are or when he says ‘Dr. Rao is like a    in the book – HardKnocks
Use this very effectively.                     God to me’”. (Pay attention to your tone      for the GreenHorn by Anup
                                               of voice and facial expressions when you      Soans. Along with Prof.
Let us take the example of Nogerd.             say this)                                     Vivek’s “What the Pharma
                                                                                             CEO Wants from the
The brand manager is trying to position
                                               Consulting Physician / General Physician:     Brand Manager” can greatly
Nogerd as a companion drug to NSAIDs.
                                               “Doctor, in traumatic pain, when you          enhance the marketing skills
The positioning statement says “Nogerd
                                               prescribe Nogerd along with your              of Field Force.
is the essential co-prescription with          NSAID, rest assured that your patient
every Rx of NSAID”. How can you as a           will not wake you up in the middle of
field-person convey this message without       the night complaining of stomach pain.
diluting the core message?                     Thanks to Nogerd, both you and your




                                                                                                 MedicinMan Vol. 2 lssue 5 Pg 7
MedicinMan Vol. 2 lssue 5 Pg 8
Repeat Rx
                              Cash or KA$H?
                       Workaholic or Work-oh-Frolic?
                       Performance or Perfo-Romance?


                Discover a Whole New Way of Pharma Field Sales

A Unique 4 Stage Calling > Connecting > Consulting > Collaborating Process
That Enables Amateurs to Grow into Achievers by Creating Trust and Building
Relationship with Doctors.

Repeat Rx Includes a 3 Level Assessment Tool to Empower Medical Reps and
Front-Line Managers Reach a New of Engagement Peak called Perfo-Romance
by transforming Workaholics into Work-Oh-Frolics.

India Specific Methods and Metrics to Overcome Madness and Mess in
the Market. In an era of commoditization, the only real differentiator is the
Confidence with which your Field Force attacks the market everyday. Repeat
Rx – an Emotionally and Rationally Intelligent Way to Develop a Confident
Field Force.

Order Direct from Author and Take Advantage of the FREE OFFER
What Cannot Be Measured Cannot Be Managed. First 1000 copies of Repeat Rx
come with a free 3 level Competency Assessment Tool with 120 Competency
Assessment Questions for assessment by Self, by Immediate Supervisor and by
Coach/Mentor/HR.

                A MedicinMan Field Force Excellence Resource

MedicinMan Vol. 2 lssue 5 Pg 9
GOING BEYOND DISEASE
MANAGEMENT – A NEW FOCUS ON
‘PATIENT CENTERED CARE’
Dr. Shalini Ratan

Physicians today face serious challenges      only around 7% of the people discounted       NIRVAN Life Sciences collaborated with
when trying to communicate effectively        the importance of communication with          Indian Medical Students Association
and have a meaningful conversation            the doctor, whereas a total of 48% termed     (IMSA) as a Healthcare Communication
with their patients. It has been reported     it as an essential part of their treatment.   & Education Facilitator to organize the
that 40 – 80% of information covered          An analysis of the responses from the         first of its kind 1 - Day workshop titled
in physician consultations is forgotten       patients also revealed that most of the       “Going Beyond Disease Management”
immediately. 78% of patients leave the        doctors do not satisfy their parameters of    at DY Patil Medical College, Pune on 5th
hospital without understanding critical       effective communication.                      April, 2012.
elements of their treatment. This leads to
lack of compliance with adverse clinical      The doctor sample surveyed validated          The workshop was conducted to
and financial outcomes.                       this response by saying that though they      sensitize the undergraduate medical
As reported by the Times of India, a          understand the importance of proper           students towards the increasing demands
recent World Medicines Situation 2011         communication but are seldom able to          of the New Age Patients and how
report brought out by the WHO had said        do so due to their hectic schedules and       to adopt a Patient Centric Approach.
that doctors, on an average, in developing    overburden of work.                           It also highlighted that medicine is a
countries spend less than 60 seconds in                                                     highly technical field and for the proper
prescribing medicines and explaining the      At the same time medical advances             application of this knowledge in today’s
regimen to their patients. Consequently,      have allowed immediate, efficient, and        competitive world one would need to go
only half of the patients receive any         direct monitoring of patients but at          “Beyond Disease Management”.
advice on how to take their medicines and     the same time these same technologies
about one-third of them don’t know how        have also interrupted DPR. The kind           The workshop emphasized that today
to take drugs immediately on leaving the      words, reassurance, and the offering of a     a doctor to be highly effective need to
facility.                                     comforting hand is somewhere lacking.         learn art of communication with their
                                                                                            patients and build a compassionate
Communication is also critical when it        So the compassionate approach of the          DPR. It mainly focused on the role of
comes to improving patient loyalty and        medical professional is another DPR           Empathy, Counseling, Communication
referrals. Today patients perceive quality    building tool.                                and Leadership skills amongst the future
through a satisfying conversation with                                                      medical professionals.
their physicians. Patients who are stressed   Within these troubled relationships lies an
and unfamiliar with medical terminology       opportunity for the healthcare companies      The learning given to the participants was
want more information about their             to help connect the dots between these        experiential using a variety of methods
condition and care. Patients often arrive     intertwined groups. This can be made          including interactive lectures, case studies,
for their consultation with computer          possible by providing solutions to the        group discussions and videos. It gave a
print-outs and theories on self-diagnosis.    medical professionals on communication        fresh experience to the medicos to learn
Patients are becoming more sophisticated      enhancement across the continuum of           the basic aspects of patient behavior
about receiving their treatment from          care. The solutions can be in the form of     through role plays.
doctors. They want a clear rationale from     innovative models which can help provide
the doctor for choosing a particular line     true healthcare rather than just delivering   Some of the key learning’s taken from the
of treatment.                                 health.                                       workshop were:

The research shows that communication         Healthcare companies have a large             • Every patient is unique and requires a
is the key driver of patient satisfaction.    doctor base to create a learning platform     different approach of management.
                                              addressing the need of “Non-Clinical
Thus it is observed that there is an          Education” for the medical professionals.     • Today a doctor also requires humane
apparent shift in the psyche of the patient   This could be to impart core values on        skills to deal with a patient along with
and thus the doctor patient relation will     “Patient-Centeredness”.                       domain medical knowledge.
also have to evolve.
                                              The above model can be a new paradigm         • Role of the patient in decision making.
In January 2012, Marque Club of IIM-          to align the interests of healthcare
Rohtak solicited a market research for        organizations and doctors. This new           • Requirement of self analysis to
Nirvan Life Sciences to understand the        educational initiative can re-define the      understand patients in a better way.
Doctor-Patient Relationship (DPR) in the      Customer Relationship Management.
modern context.
                                              Positive step taken towards enhancement
The patient (n=83) survey revealed that       of Doctor-Patient Relationship
                                                                                              MedicinMan Vol. 2 lssue 5 Pg 11
PHARMA

                       INDIA 2012
RURAL
MARKETING

Event Name:        Pharma Rural Marketing India 2012                   Media Partners
Dates:             20-22 June 2012
Venue:             Mumbai, India
URL:               www.pharmaruralmarketing.com
Contact Person:    Ms Asan Bano
Contact Details:   +91 (022) 4046 1466 / conferences-india@ubm.com



Pharma Rural Marketing India 2012 - India’s most comprehensive conference on pharmaceutical
marketing in the rural and semi-urban sector - 20-22 June 2012, Mumbai


Strategic pricing mechanisms to drive home increasing revenues
Tactical communication design, branding & planning to maximise reach in rural India
Innovative models of distribution and supply-chain management in rural and semi-urban areas
Leading domestic and international case studies of best practices
Developments in technology and their impact on maximising the reach of pharmaceutical offerings
in rural and semi-urban markets




PHARMA
SFE&SFA
SALES FORCE EFFECTIVENESS
SALES FORCE AUTOMATION



Event Name:        Pharma Sales Force Effectiveness and Automation
Dates:             21-23 August 2012
Venue:             Mumbai, India
URL:               www.pharmasalesforce-india.com                                            Media Partner
Contact Person:    Ms Asan Bano
Contact Details:   +91 (022) 4046 1466 / conferences-india@ubm.com


Attend Pharma Sales Force Effectiveness and Automation 2012 to Learn about key issues, discover opportunities
and gain solutions for challenges in the pharma sales and marketing domain including:



Multi-channel marketing models for enhancing commercial excellence
Modern innovative training modules for improving performance of the field force
Regulations on ethical practices and strategies to drive growth of pharma sales force
Innovative web-based and mobile based technologies for enhancing SFE
Robust CRM practices for optimum utilisation and synergy between departments
Innovative incentivisation and motivational techniques to sustain top performers
PHARMACOLOGY
                                                                                             dilemmas and apprehension
                                                                                             and convey the same to his
                                                                                             company in a meaningful way,
KNOWLEDGE OF FIELD                                                                           leading to better customer care.
                                                                                             Comprehensive pharmacology
                                                                                             knowledge of the field force
FORCE CAN MAKE OR                                                                            goes a long way to improve the
                                                                                             marketing strategy of any drug
BREAK A PHARMA                                                                               and also helps to build a good
                                                                                             interpersonal relationship with the
                                                                                             physicians. The company which
COMPANY                                                                                      is able to the win the confidence
                                                                                             of the physicians and is able to
                                                                                             communicate positively with them
                                                                                             will always be way ahead of the
                                                                                             competitors.

                                                                                             To bring a drug molecule to
                                                                                             market, millions of dollars are
                                                                                             spent and a lot of efforts of
                                                                                             many medical disciplines are
                                                                                             involved. Any improper or
                                                                                             inadequate information given out
                                                                                             by the Medical Reps will have a
                                                                                             negative impact on the marketing.
                                                                                             Hence the importance of the
                                                                                             pharmacological knowledge
By Dr. Amit Dang MD                           • Pharmacological class of the drug            of the field personnel is very
                                              and the major competitor drug with             important to culminate all the
The role and responsibility of a              advantages and disadvantages.                  efforts of preclinical and clinical
Medical Rep is to disseminate first                                                          study into a fruitful endeavor for
hand information to the physicians            • Indications of the drug with knowledge       the company.
of a newly marketed product or of an          of off label indications also.
established drug; in an accurate, balanced                                                   With immense pleasure, we
and currently relevant format. He has         • Thorough knowledge of side effects and       announce that MedicinMan will
                                              adverse effects and the precautions to be      be starting a dedicated section
to convey and impart information to
                                                                                             from the next issue to improve
the practicing physician, the advantages      taken.
                                                                                             the pharmacological knowledge
of the suggested drug over the other                                                         of field force in collaboration
available treatment options. He should        • Any contraindication or dose                 with their academic partners
also be aware of the recent clinical trials   modification in liver, kidney failure or age   “Geronimo Healthcare Solutions
done with summary of results for the          specific indications.                          Pvt. Ltd.” It hopes to bring
new drugs and the market performance                                                         change in the knowledge factor
including any adverse events reported for     • Relevant clinical trial data for the given   of the pharma field force to
the marketed drugs.                           drug to confirm safety and efficacy of the     enable them to regain their power
                                              drug.                                          and position as partners with
In achieving this goal, a sound knowledge                                                    physicians in delivering top quality
                                              • Convincing data and information which        patient care.
of pharmacology of drugs, physiology
of the health conditions and medical          can swing the doctor’s preference to the
terminology is a prerequisite. If he is not   given drug in comparison to the one that
                                                                                             Dr. Amit Dang is an MD in
able to answer the queries of the doctor      he may be prescribing currently.
                                                                                             Pharmacology from the Goa
convincingly, the doctor will not prescribe
                                                                                             Medical College and is passionate
his products, leading to a negative effect    Basic pharmacology knowledge will help
                                                                                             about pharmacology and how the
on his company’s sales.                       the Medical Rep to achieve the above
                                                                                             pharma field force can impact the
                                              goals. In addition to convincing the
                                                                                             knowledge base of doctors every
A doctor needs to know the following          doctor, good pharmacological knowledge
                                                                                             day.
facts about any drug before he can think      will also help him to address the feedback
of prescribing it to his patients:-           of the physicians and understand their


                                                                                      MedicinMan Vol. 2 lssue 5 Pg 13
There are young eyes upon you, and they are watching you, always.
   There are young ears that quickly take in everything you say.
     There are young hands all eager to do everything you do.
  And a young man who’s dreaming of the day he’ll be like you.

     You are young man’s idol; you’re the wisest of the wise.
      In his young mind, about you no suspicion ever arises.
    He believes in you devoutly, holds that all you say and do.
 He will say and do in your way, when he is grown up, just like you.

There is a wide-eyed young fellow, who believes you are always right,
     And his ears always open and he watches you all through.

         You are setting an example everyday in all you do.
   For the young man who is waiting to grow up and be like you.


 By K. HARIRAM




                                               Branding & MarCom by

More Related Content

What's hot

Evaluation and control of marketing effort
Evaluation and control of marketing effortEvaluation and control of marketing effort
Evaluation and control of marketing effortzailunnito
 
Marketing management mba ppt
Marketing management mba pptMarketing management mba ppt
Marketing management mba pptBabasab Patil
 
Managing the marketing effort
Managing the marketing effortManaging the marketing effort
Managing the marketing effortANNIEJAN
 
Objectives of marketing
Objectives of marketingObjectives of marketing
Objectives of marketingJayadatta S
 
Process or functions of marketing management
Process or functions of marketing managementProcess or functions of marketing management
Process or functions of marketing managementBalasri Kamarapu
 
Marketing health By Dr.Sabir hussain
Marketing health By Dr.Sabir hussainMarketing health By Dr.Sabir hussain
Marketing health By Dr.Sabir hussainsakhakoty
 
Emerging trends in sales management 2
Emerging trends in sales management 2Emerging trends in sales management 2
Emerging trends in sales management 2Prashat Sharma
 
Chapter 2 (1)
Chapter 2 (1)Chapter 2 (1)
Chapter 2 (1)kamran
 
Managing The Market Process 2
Managing The Market Process 2Managing The Market Process 2
Managing The Market Process 2rajesh panda
 
marketing for dummies / introduction to marketing / what is marketing
marketing for dummies / introduction to marketing / what is marketingmarketing for dummies / introduction to marketing / what is marketing
marketing for dummies / introduction to marketing / what is marketingskyrocketskyrocket
 
What are the keys to effective internal marketing?
What are the keys to effective internal marketing?What are the keys to effective internal marketing?
What are the keys to effective internal marketing?Vaishnavi Ketharnathan
 

What's hot (20)

Evaluation and control of marketing effort
Evaluation and control of marketing effortEvaluation and control of marketing effort
Evaluation and control of marketing effort
 
Marketing Management
Marketing ManagementMarketing Management
Marketing Management
 
Marketing management mba ppt
Marketing management mba pptMarketing management mba ppt
Marketing management mba ppt
 
Market Control ppt
Market Control pptMarket Control ppt
Market Control ppt
 
Definition of marketing strategy
Definition of marketing   strategyDefinition of marketing   strategy
Definition of marketing strategy
 
Managing the marketing effort
Managing the marketing effortManaging the marketing effort
Managing the marketing effort
 
Objectives of marketing
Objectives of marketingObjectives of marketing
Objectives of marketing
 
Process or functions of marketing management
Process or functions of marketing managementProcess or functions of marketing management
Process or functions of marketing management
 
Marketing health By Dr.Sabir hussain
Marketing health By Dr.Sabir hussainMarketing health By Dr.Sabir hussain
Marketing health By Dr.Sabir hussain
 
Emerging trends in sales management 2
Emerging trends in sales management 2Emerging trends in sales management 2
Emerging trends in sales management 2
 
Chapter 2 (1)
Chapter 2 (1)Chapter 2 (1)
Chapter 2 (1)
 
Marketing quiz (with answers)
Marketing quiz (with answers)Marketing quiz (with answers)
Marketing quiz (with answers)
 
Product
ProductProduct
Product
 
Managing The Market Process 2
Managing The Market Process 2Managing The Market Process 2
Managing The Market Process 2
 
7ps of marketing ppt
7ps of marketing ppt7ps of marketing ppt
7ps of marketing ppt
 
marketing for dummies / introduction to marketing / what is marketing
marketing for dummies / introduction to marketing / what is marketingmarketing for dummies / introduction to marketing / what is marketing
marketing for dummies / introduction to marketing / what is marketing
 
Marketing management
Marketing managementMarketing management
Marketing management
 
Marketing control
Marketing controlMarketing control
Marketing control
 
What are the keys to effective internal marketing?
What are the keys to effective internal marketing?What are the keys to effective internal marketing?
What are the keys to effective internal marketing?
 
Marketing mix product
Marketing mix productMarketing mix product
Marketing mix product
 

Similar to MedicinMan FFE 2012 - Conference on Field Force Excellence

MedicinMan 1st Anniversary Special July 2012 Issue
MedicinMan 1st Anniversary Special July 2012 IssueMedicinMan 1st Anniversary Special July 2012 Issue
MedicinMan 1st Anniversary Special July 2012 IssueAnup Soans
 
MedicinMan April 2012 Issue
MedicinMan April 2012 IssueMedicinMan April 2012 Issue
MedicinMan April 2012 IssueAnup Soans
 
BrandStorm and Field Force Excellence 2015 Special Issue
BrandStorm and Field Force Excellence 2015 Special Issue  BrandStorm and Field Force Excellence 2015 Special Issue
BrandStorm and Field Force Excellence 2015 Special Issue Anup Soans
 
Why Pharma Front-line Managers Must Excel at Teamwork
Why Pharma Front-line Managers Must Excel at TeamworkWhy Pharma Front-line Managers Must Excel at Teamwork
Why Pharma Front-line Managers Must Excel at TeamworkAnup Soans
 
Pharma Field Sales Learning and Development
Pharma Field Sales Learning and DevelopmentPharma Field Sales Learning and Development
Pharma Field Sales Learning and DevelopmentAnup Soans
 
001_MedicinMan_August 2011
001_MedicinMan_August 2011001_MedicinMan_August 2011
001_MedicinMan_August 2011Hariram Krishnan
 
Is Pharma Losing Good Salespeople and Getting Bad Managers?
Is Pharma Losing Good Salespeople and Getting Bad Managers?Is Pharma Losing Good Salespeople and Getting Bad Managers?
Is Pharma Losing Good Salespeople and Getting Bad Managers?Anup Soans
 
MedicinMan November 2012
MedicinMan  November 2012MedicinMan  November 2012
MedicinMan November 2012Anup Soans
 
Pharma Sales Training Special MedicinMan December 2012
Pharma Sales Training Special MedicinMan December 2012Pharma Sales Training Special MedicinMan December 2012
Pharma Sales Training Special MedicinMan December 2012Anup Soans
 
Pharma Field Force Excellence 2016 and BrandStorm
Pharma Field Force Excellence 2016 and BrandStormPharma Field Force Excellence 2016 and BrandStorm
Pharma Field Force Excellence 2016 and BrandStormAnup Soans
 
Pharma Front-line Manager - Demand Generation or Sales Closing?
Pharma Front-line Manager - Demand Generation or Sales Closing?Pharma Front-line Manager - Demand Generation or Sales Closing?
Pharma Front-line Manager - Demand Generation or Sales Closing?Anup Soans
 
Cein2012 One Day Final
Cein2012 One Day FinalCein2012 One Day Final
Cein2012 One Day FinalAkshata Rao
 
Cein2012 one day final
Cein2012 one day finalCein2012 one day final
Cein2012 one day finalDigital MedCom
 
Commercial Effectiveness in Pharma 2012
Commercial Effectiveness in Pharma 2012Commercial Effectiveness in Pharma 2012
Commercial Effectiveness in Pharma 2012Digital MedCom
 
Indian Pharma's Only CEO Roundtable on Field Force Excellence
Indian Pharma's Only CEO Roundtable on Field Force ExcellenceIndian Pharma's Only CEO Roundtable on Field Force Excellence
Indian Pharma's Only CEO Roundtable on Field Force ExcellenceAnup Soans
 
Medical Rep to President - Inspiring Story of Subroto Banerjee
Medical Rep to President - Inspiring Story of Subroto BanerjeeMedical Rep to President - Inspiring Story of Subroto Banerjee
Medical Rep to President - Inspiring Story of Subroto BanerjeeAnup Soans
 
KOL Relationship Management in Pharma & Devices - Workshop Highlights
KOL Relationship Management in Pharma & Devices - Workshop HighlightsKOL Relationship Management in Pharma & Devices - Workshop Highlights
KOL Relationship Management in Pharma & Devices - Workshop HighlightsAnup Soans
 
When Will Indian Pharma Get its Act Together?
When Will Indian Pharma Get its Act Together?  When Will Indian Pharma Get its Act Together?
When Will Indian Pharma Get its Act Together? Anup Soans
 
MedicinMan August 2017 - Role of 2nd Line Manager in Pharma
MedicinMan August 2017 - Role of 2nd Line Manager in PharmaMedicinMan August 2017 - Role of 2nd Line Manager in Pharma
MedicinMan August 2017 - Role of 2nd Line Manager in PharmaAnup Soans
 
How Can Medical Reps Achieve Breakthrough Performance?
How Can Medical Reps Achieve Breakthrough Performance?How Can Medical Reps Achieve Breakthrough Performance?
How Can Medical Reps Achieve Breakthrough Performance?Anup Soans
 

Similar to MedicinMan FFE 2012 - Conference on Field Force Excellence (20)

MedicinMan 1st Anniversary Special July 2012 Issue
MedicinMan 1st Anniversary Special July 2012 IssueMedicinMan 1st Anniversary Special July 2012 Issue
MedicinMan 1st Anniversary Special July 2012 Issue
 
MedicinMan April 2012 Issue
MedicinMan April 2012 IssueMedicinMan April 2012 Issue
MedicinMan April 2012 Issue
 
BrandStorm and Field Force Excellence 2015 Special Issue
BrandStorm and Field Force Excellence 2015 Special Issue  BrandStorm and Field Force Excellence 2015 Special Issue
BrandStorm and Field Force Excellence 2015 Special Issue
 
Why Pharma Front-line Managers Must Excel at Teamwork
Why Pharma Front-line Managers Must Excel at TeamworkWhy Pharma Front-line Managers Must Excel at Teamwork
Why Pharma Front-line Managers Must Excel at Teamwork
 
Pharma Field Sales Learning and Development
Pharma Field Sales Learning and DevelopmentPharma Field Sales Learning and Development
Pharma Field Sales Learning and Development
 
001_MedicinMan_August 2011
001_MedicinMan_August 2011001_MedicinMan_August 2011
001_MedicinMan_August 2011
 
Is Pharma Losing Good Salespeople and Getting Bad Managers?
Is Pharma Losing Good Salespeople and Getting Bad Managers?Is Pharma Losing Good Salespeople and Getting Bad Managers?
Is Pharma Losing Good Salespeople and Getting Bad Managers?
 
MedicinMan November 2012
MedicinMan  November 2012MedicinMan  November 2012
MedicinMan November 2012
 
Pharma Sales Training Special MedicinMan December 2012
Pharma Sales Training Special MedicinMan December 2012Pharma Sales Training Special MedicinMan December 2012
Pharma Sales Training Special MedicinMan December 2012
 
Pharma Field Force Excellence 2016 and BrandStorm
Pharma Field Force Excellence 2016 and BrandStormPharma Field Force Excellence 2016 and BrandStorm
Pharma Field Force Excellence 2016 and BrandStorm
 
Pharma Front-line Manager - Demand Generation or Sales Closing?
Pharma Front-line Manager - Demand Generation or Sales Closing?Pharma Front-line Manager - Demand Generation or Sales Closing?
Pharma Front-line Manager - Demand Generation or Sales Closing?
 
Cein2012 One Day Final
Cein2012 One Day FinalCein2012 One Day Final
Cein2012 One Day Final
 
Cein2012 one day final
Cein2012 one day finalCein2012 one day final
Cein2012 one day final
 
Commercial Effectiveness in Pharma 2012
Commercial Effectiveness in Pharma 2012Commercial Effectiveness in Pharma 2012
Commercial Effectiveness in Pharma 2012
 
Indian Pharma's Only CEO Roundtable on Field Force Excellence
Indian Pharma's Only CEO Roundtable on Field Force ExcellenceIndian Pharma's Only CEO Roundtable on Field Force Excellence
Indian Pharma's Only CEO Roundtable on Field Force Excellence
 
Medical Rep to President - Inspiring Story of Subroto Banerjee
Medical Rep to President - Inspiring Story of Subroto BanerjeeMedical Rep to President - Inspiring Story of Subroto Banerjee
Medical Rep to President - Inspiring Story of Subroto Banerjee
 
KOL Relationship Management in Pharma & Devices - Workshop Highlights
KOL Relationship Management in Pharma & Devices - Workshop HighlightsKOL Relationship Management in Pharma & Devices - Workshop Highlights
KOL Relationship Management in Pharma & Devices - Workshop Highlights
 
When Will Indian Pharma Get its Act Together?
When Will Indian Pharma Get its Act Together?  When Will Indian Pharma Get its Act Together?
When Will Indian Pharma Get its Act Together?
 
MedicinMan August 2017 - Role of 2nd Line Manager in Pharma
MedicinMan August 2017 - Role of 2nd Line Manager in PharmaMedicinMan August 2017 - Role of 2nd Line Manager in Pharma
MedicinMan August 2017 - Role of 2nd Line Manager in Pharma
 
How Can Medical Reps Achieve Breakthrough Performance?
How Can Medical Reps Achieve Breakthrough Performance?How Can Medical Reps Achieve Breakthrough Performance?
How Can Medical Reps Achieve Breakthrough Performance?
 

More from Anup Soans

An Infectious Disease Specialist, Dr Mandar Kubal Speaks to Pharma on How it ...
An Infectious Disease Specialist, Dr Mandar Kubal Speaks to Pharma on How it ...An Infectious Disease Specialist, Dr Mandar Kubal Speaks to Pharma on How it ...
An Infectious Disease Specialist, Dr Mandar Kubal Speaks to Pharma on How it ...Anup Soans
 
Key Challenges Facing Pharma Industry and the Way Forward
Key Challenges Facing Pharma Industry and the Way ForwardKey Challenges Facing Pharma Industry and the Way Forward
Key Challenges Facing Pharma Industry and the Way ForwardAnup Soans
 
Trends in Pharma Marketing - Focus and Spending
Trends in Pharma Marketing - Focus and SpendingTrends in Pharma Marketing - Focus and Spending
Trends in Pharma Marketing - Focus and SpendingAnup Soans
 
MedicinMan CEO Roundtable 2021 is here... Saturday, Feb 27th
MedicinMan CEO Roundtable 2021 is here... Saturday, Feb 27thMedicinMan CEO Roundtable 2021 is here... Saturday, Feb 27th
MedicinMan CEO Roundtable 2021 is here... Saturday, Feb 27thAnup Soans
 
Key Account Management - Time for India Pharma to Adopt KAM
Key Account Management - Time for India Pharma to Adopt KAMKey Account Management - Time for India Pharma to Adopt KAM
Key Account Management - Time for India Pharma to Adopt KAMAnup Soans
 
MedicinMan Report on Digital Readiness of Indian Pharma 2021
MedicinMan Report on Digital Readiness of Indian Pharma 2021MedicinMan Report on Digital Readiness of Indian Pharma 2021
MedicinMan Report on Digital Readiness of Indian Pharma 2021Anup Soans
 
How can Pharma Use Digital to Engage Doctors and Understand Patients
How can Pharma Use Digital to Engage Doctors and Understand PatientsHow can Pharma Use Digital to Engage Doctors and Understand Patients
How can Pharma Use Digital to Engage Doctors and Understand PatientsAnup Soans
 
Why Indian Pharma Needs to Enable Managers to Develop Talent
Why Indian Pharma Needs to Enable Managers to Develop TalentWhy Indian Pharma Needs to Enable Managers to Develop Talent
Why Indian Pharma Needs to Enable Managers to Develop TalentAnup Soans
 
Digital Excellence Pharma Academy Certification Program
Digital Excellence Pharma Academy Certification ProgramDigital Excellence Pharma Academy Certification Program
Digital Excellence Pharma Academy Certification ProgramAnup Soans
 
Digital Excellent Pharma Academy Certification Program
Digital Excellent Pharma Academy Certification ProgramDigital Excellent Pharma Academy Certification Program
Digital Excellent Pharma Academy Certification ProgramAnup Soans
 
COVID-19 Vaccine Roll Out Plan by Ministry of Health and Family Affairs
COVID-19 Vaccine Roll Out Plan by Ministry of Health and Family AffairsCOVID-19 Vaccine Roll Out Plan by Ministry of Health and Family Affairs
COVID-19 Vaccine Roll Out Plan by Ministry of Health and Family AffairsAnup Soans
 
Architecture To Develop Pharma Business Leaders For Today and Tomorrow
Architecture To Develop Pharma Business Leaders  For Today and Tomorrow  Architecture To Develop Pharma Business Leaders  For Today and Tomorrow
Architecture To Develop Pharma Business Leaders For Today and Tomorrow Anup Soans
 
What is Indian Pharma Thinking about Digital? A Research Project
What is Indian Pharma Thinking about Digital? A Research ProjectWhat is Indian Pharma Thinking about Digital? A Research Project
What is Indian Pharma Thinking about Digital? A Research ProjectAnup Soans
 
Digital Excellence Pharma Academy - Webinar & Online Certification Program
Digital Excellence Pharma Academy - Webinar & Online Certification ProgramDigital Excellence Pharma Academy - Webinar & Online Certification Program
Digital Excellence Pharma Academy - Webinar & Online Certification ProgramAnup Soans
 
Telemedicine Guidelines for Indian Doctors
Telemedicine Guidelines for Indian DoctorsTelemedicine Guidelines for Indian Doctors
Telemedicine Guidelines for Indian DoctorsAnup Soans
 
The Mankind Pharma Story by Dr. Sumit Ghoshal
The Mankind Pharma Story by Dr. Sumit GhoshalThe Mankind Pharma Story by Dr. Sumit Ghoshal
The Mankind Pharma Story by Dr. Sumit GhoshalAnup Soans
 
Indian Pharma and Retail Pharmacies - Sales View Poll
Indian Pharma and Retail Pharmacies - Sales View PollIndian Pharma and Retail Pharmacies - Sales View Poll
Indian Pharma and Retail Pharmacies - Sales View PollAnup Soans
 
Healthcare's Future will be Patient Experience
Healthcare's Future will be Patient ExperienceHealthcare's Future will be Patient Experience
Healthcare's Future will be Patient ExperienceAnup Soans
 
Unethical Practices in Pharma - Interesting Study from Pakistan
Unethical Practices in Pharma - Interesting Study from Pakistan Unethical Practices in Pharma - Interesting Study from Pakistan
Unethical Practices in Pharma - Interesting Study from Pakistan Anup Soans
 
MedicinMan December 2018 Issue
MedicinMan December 2018 IssueMedicinMan December 2018 Issue
MedicinMan December 2018 IssueAnup Soans
 

More from Anup Soans (20)

An Infectious Disease Specialist, Dr Mandar Kubal Speaks to Pharma on How it ...
An Infectious Disease Specialist, Dr Mandar Kubal Speaks to Pharma on How it ...An Infectious Disease Specialist, Dr Mandar Kubal Speaks to Pharma on How it ...
An Infectious Disease Specialist, Dr Mandar Kubal Speaks to Pharma on How it ...
 
Key Challenges Facing Pharma Industry and the Way Forward
Key Challenges Facing Pharma Industry and the Way ForwardKey Challenges Facing Pharma Industry and the Way Forward
Key Challenges Facing Pharma Industry and the Way Forward
 
Trends in Pharma Marketing - Focus and Spending
Trends in Pharma Marketing - Focus and SpendingTrends in Pharma Marketing - Focus and Spending
Trends in Pharma Marketing - Focus and Spending
 
MedicinMan CEO Roundtable 2021 is here... Saturday, Feb 27th
MedicinMan CEO Roundtable 2021 is here... Saturday, Feb 27thMedicinMan CEO Roundtable 2021 is here... Saturday, Feb 27th
MedicinMan CEO Roundtable 2021 is here... Saturday, Feb 27th
 
Key Account Management - Time for India Pharma to Adopt KAM
Key Account Management - Time for India Pharma to Adopt KAMKey Account Management - Time for India Pharma to Adopt KAM
Key Account Management - Time for India Pharma to Adopt KAM
 
MedicinMan Report on Digital Readiness of Indian Pharma 2021
MedicinMan Report on Digital Readiness of Indian Pharma 2021MedicinMan Report on Digital Readiness of Indian Pharma 2021
MedicinMan Report on Digital Readiness of Indian Pharma 2021
 
How can Pharma Use Digital to Engage Doctors and Understand Patients
How can Pharma Use Digital to Engage Doctors and Understand PatientsHow can Pharma Use Digital to Engage Doctors and Understand Patients
How can Pharma Use Digital to Engage Doctors and Understand Patients
 
Why Indian Pharma Needs to Enable Managers to Develop Talent
Why Indian Pharma Needs to Enable Managers to Develop TalentWhy Indian Pharma Needs to Enable Managers to Develop Talent
Why Indian Pharma Needs to Enable Managers to Develop Talent
 
Digital Excellence Pharma Academy Certification Program
Digital Excellence Pharma Academy Certification ProgramDigital Excellence Pharma Academy Certification Program
Digital Excellence Pharma Academy Certification Program
 
Digital Excellent Pharma Academy Certification Program
Digital Excellent Pharma Academy Certification ProgramDigital Excellent Pharma Academy Certification Program
Digital Excellent Pharma Academy Certification Program
 
COVID-19 Vaccine Roll Out Plan by Ministry of Health and Family Affairs
COVID-19 Vaccine Roll Out Plan by Ministry of Health and Family AffairsCOVID-19 Vaccine Roll Out Plan by Ministry of Health and Family Affairs
COVID-19 Vaccine Roll Out Plan by Ministry of Health and Family Affairs
 
Architecture To Develop Pharma Business Leaders For Today and Tomorrow
Architecture To Develop Pharma Business Leaders  For Today and Tomorrow  Architecture To Develop Pharma Business Leaders  For Today and Tomorrow
Architecture To Develop Pharma Business Leaders For Today and Tomorrow
 
What is Indian Pharma Thinking about Digital? A Research Project
What is Indian Pharma Thinking about Digital? A Research ProjectWhat is Indian Pharma Thinking about Digital? A Research Project
What is Indian Pharma Thinking about Digital? A Research Project
 
Digital Excellence Pharma Academy - Webinar & Online Certification Program
Digital Excellence Pharma Academy - Webinar & Online Certification ProgramDigital Excellence Pharma Academy - Webinar & Online Certification Program
Digital Excellence Pharma Academy - Webinar & Online Certification Program
 
Telemedicine Guidelines for Indian Doctors
Telemedicine Guidelines for Indian DoctorsTelemedicine Guidelines for Indian Doctors
Telemedicine Guidelines for Indian Doctors
 
The Mankind Pharma Story by Dr. Sumit Ghoshal
The Mankind Pharma Story by Dr. Sumit GhoshalThe Mankind Pharma Story by Dr. Sumit Ghoshal
The Mankind Pharma Story by Dr. Sumit Ghoshal
 
Indian Pharma and Retail Pharmacies - Sales View Poll
Indian Pharma and Retail Pharmacies - Sales View PollIndian Pharma and Retail Pharmacies - Sales View Poll
Indian Pharma and Retail Pharmacies - Sales View Poll
 
Healthcare's Future will be Patient Experience
Healthcare's Future will be Patient ExperienceHealthcare's Future will be Patient Experience
Healthcare's Future will be Patient Experience
 
Unethical Practices in Pharma - Interesting Study from Pakistan
Unethical Practices in Pharma - Interesting Study from Pakistan Unethical Practices in Pharma - Interesting Study from Pakistan
Unethical Practices in Pharma - Interesting Study from Pakistan
 
MedicinMan December 2018 Issue
MedicinMan December 2018 IssueMedicinMan December 2018 Issue
MedicinMan December 2018 Issue
 

Recently uploaded

NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdfNewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdfKhaled Al Awadi
 
Digital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfDigital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfJos Voskuil
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessSeta Wicaksana
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03DallasHaselhorst
 
Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Seta Wicaksana
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
Buy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy Verified Accounts
 
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCRashishs7044
 
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...lizamodels9
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607dollysharma2066
 
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?Olivia Kresic
 
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024christinemoorman
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCRashishs7044
 
Investment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy CheruiyotInvestment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy Cheruiyotictsugar
 
Innovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfInnovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfrichard876048
 
Kenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby AfricaKenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby Africaictsugar
 
8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCR8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCRashishs7044
 
Future Of Sample Report 2024 | Redacted Version
Future Of Sample Report 2024 | Redacted VersionFuture Of Sample Report 2024 | Redacted Version
Future Of Sample Report 2024 | Redacted VersionMintel Group
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfpollardmorgan
 

Recently uploaded (20)

NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdfNewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
 
Digital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfDigital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdf
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful Business
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03
 
Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
Buy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail Accounts
 
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
 
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
 
Corporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information TechnologyCorporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information Technology
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
 
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?
 
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
 
Investment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy CheruiyotInvestment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy Cheruiyot
 
Innovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfInnovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdf
 
Kenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby AfricaKenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby Africa
 
8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCR8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCR
 
Future Of Sample Report 2024 | Redacted Version
Future Of Sample Report 2024 | Redacted VersionFuture Of Sample Report 2024 | Redacted Version
Future Of Sample Report 2024 | Redacted Version
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
 

MedicinMan FFE 2012 - Conference on Field Force Excellence

  • 1. A BroadSpektrum Healthcare Business Media’ s Corporate Social Responsibility Initiative Vol. 2 lssue 5 www.medicinman.net May 2012 Editorial MEDICAL REPS OR HEALTHCARE ADVISORS? MedicinMan has come a good distance managers responsible for FFE to attend pharma companies must pay more from Vision to Action. We will be MedicinMan FFE 2012 and share their attention to FFE as well as enhancing the celebrating our First Anniversary soon. insights. Only steps like this to upgrade role and remuneration of MRs and others And what better way than to conduct the knowledge of Field Force will put in the field who meet doctors every day. a first-of-its-kind event on Field Force them in position to be doctor’s therapy Excellence – FFE 2012. partner. Pharma has the scope of No other channel has the power to developing Field Force into knowledge impact pharma business as much as field MedicinMan FFE 2012 will be a unique workers who are experts in their therapy force – improving their knowledge, skills event with senior industry leaders areas. It could be from GP disease therapy and motivation can only mean better including CEOs sharing their insights on areas like highly prevalent Malaria and talent and sales leadership pipeline for the FFE. This is an ideal opportunity for SBU TB to super specialty areas like Oncology future. heads, Heads and Senior Mangers in Sales, and Ophthalmology. Field Force must Marketing, HR, Training, SFE and others create and deliver actionable knowledge to There are a lot of events happening like Divisional/Zonal Sales Managers, physicians and paramedics. from June to August and MedicinMan who are responsible and passionate about is partnering with UBM as a Media FFE in India Pharma. Another excellent article by Prof. Vivek Partner. Our objective is to collaborate on positioning will give Field Force the with others who are adding value to the MedicinMan FFE 2012 will kick-off with marketing knowledge and insight to Pharma FFE ecosystem. Akshata Rao, a CEO Round-table on how to transform position their products accurately and who was spearheading eyeforpharma the present trend of Low Attraction- ensure brand loyalty. in the US is now in India, looking for High Attrition into High Attraction-Low ways to make a positive impact on the Attrition so that Indian Pharma has a Dr. Shalini has written on an extremely Indian Pharma market and so watch this sales leadership pipeline that can meet the important but low awareness area – space for new developments. I also had challenges of growing into a $ 50 billion Patient Care. In future Pharma will have a great meeting with Sujit Kumar, an industry by 2020. to play an increasingly larger role in IIM (A) alumnus, who will be rolling out this vital area. This is the gist of Ernst certification programs for MRs – a step Ramanathan from Ranbaxy has written & Young’s Pharma 3.0 report, which advocated by MedicinMan from the first an insightful article on this topic in can be downloaded from my LinkedIn issue. this issue. We are also starting a special profile page - https://www.box.net/ Pharmacology for Field Force section s/57575410a691d63838a1. Insights from A lot is happening and it should lead to spearheaded by Dr. Amit Dang of CEO articles and reports like these should an improvement in the overall ecosystem of Geronimo Healthcare Solution. This stimulate new ways of doing business. In of Medical Reps and FLMs or should we is one more step in ensuring FFE and all this we at MedicinMan see the Field now call them Healthcare Advisors? we look forward to ideas from pharma Force as the facilitator and therefore MedicinMan Vol. 2 lssue 5 Pg 1
  • 2. ffe 2012 MedicinMan Field Force Excellence About the Event at a Glance MedicinMan presents the first of its kind Field Force Excellence Conference with a CEO Roundtable. Theme - CEOs share their Vision for the Field Force of the Future K. Hariram, formerly, Managing Director of Galderma is the Chief Mentor of MedicinMan Field Force Excellence India 2012 Anup Soans, Editor of MedicinMan is bringing together top talent as faculty to make MedicinMan Field Force Excellence 2012 a great learning experience Ad Space 1 Arvind Nair, Conference Director of Brand Drift will ensure that MedicinMan Field Force Excellence India 2012 will be one more outstanding experience for participants and sponsors Why Participate in MedicinMan FFE India 2012? • First ever CEO Round-table on Field Force Excellence giving insights from highest level of expertise • Around 100 decision-makers will attend MedicinMan Field Force Excellence India 2012. They will be looking out for strategic solution providers to further their business goals • A never before rare opportunity to listen, interact and learn from pioneers, influencers and trail blazers ensuring that you leave the conference with all the information you need to drive success into your sales model • A wide array of top talent as speakers from across Indian Pharma & MNC will share their insights on some of the key challenges facing the Indian Pharma industry. Speakers / Panel Members Sudarshan Jain – Director, Abbott Healthcare K Hariram – Managing Director, Galderma (Ex) Deepak Naik - Managing Director, H ‘n’ U Therapeutics Girdhar Balwani – Managing Director, Invida India Aparna Sharma - Director HR, Deutsche Bank, India; (formerly, Head of HR at UCB Pharma and Novartis) Rajkumar Arul – Director, HR for India Region, Ranbaxy Keith Pinto – Senior GM Training and Management Development; GSK Jolly Mathews – Senior Manager Training, Novartis (Ex) Deep Bhandari – GM,Sales and Marketing Service Organization, Novartis S. Vardarajan - GM, Strategy Management & Operational Excellence, Merck Hari Krishna – GM, Sales and Marketing, Glenmark Salil Kallianpur - Head, Commercial Excellence, GSK Amlesh Ranjan - Associate Director, Sanofi Aventis B Ramanathan – Senior Manager BU Training, Ranbaxy Vikram Munshi - Senior Pharma Professional Anup Soans - Editor, MedicinMan
  • 3. Program Highlights 08:30 -09:20 Power Breakfast – Network with Faculty and Decision Maker Participants 09:30 -10:00 Introduction – The Future of Field Force - From Vision to Action (Faculty confirmation awaited) 10:00-11:15 Session 1 - CEO Roundtable Theme - How to Move Pharma Front-lines from Low Attraction – High Attrition to High Attraction – Low Attrition to Ensure Sales Leadership Pipeline. Tea Break – 11:15 – 11:30 11:30-12:45 Session 2 - Field Force Excellence - What Should be the HR Approach to Foster FFE? Followed by Panel Discussion Lunch Break - 12:45 – 13:45 13:45-15:00 Session 3 – Can the Second Line Manager Become the Change Agent for FFE? Followed by Panel Discussion Tea Break – 15:00 – 15:15 15:15-16:15 Session 4 – Aligning SFE and other Field Force Activities with Commercial Excellence followed by Panel Discussion 16:15 -17:00 Session 5 - The Half Time Coach by Anup Soans - Preview of L & D Program for FLMs Enabling the Front-line Manager to Unleash the FORCE in the Field Force’ Registration Details Delegate Fees for Service Provider Companies - Rs.7500/- Early Bird Offer - Only 10 spots available - Rs.6500/- Send DD/Cheque before 15th May 2012 Delegate Fees for Pharma Companies upto 3 delegates - Rs.6500/- Early Bird Offer - Rs.5500/- Send DD/Cheque before 15th May 2012 More than 3 Delegates - Special Rates on Early Bird Confirmation Spot Registration only for Pharma Delegates - Rs.7500/- subject to availability only Avoid last minute disappointment. Confirm Today! Prices are inclusive of Power Breakfast with Decision Makers, Networking Lunch and 2 High Tea Slots Bonanza Offer 1 for Early Bird Registration - One FREE copy of ‘SuperVision for the SuperWiser Front-line Manager’ by Anup Soans worth Rs.799/- Bonanza Offer 2 for Early Bird Registration - This initial offer delegate price includes taxes. Contact Details Arvind Nair, Conference Director at Mumbai on +91-9870201422 or arvindnair@medicinman.net and Anup Soans, Editor MedicinMan at Bangalore on +91-9342232949 or anupsoans@medicinman.net Conceptualized & Organized Knowledge Partner Branding & MarCom Partners
  • 4. DOES PHARMA INDUSTRY DO ENOUGH TO ATTRACT FRONTLINE TALENT? B. Ramanathan When I talked to the B. Pharm graduates Most of the Pharma companies in India Now that brings me to the most who joined my team and asked them what can boast about the fact that many in intriguing question… Why don’t made them join pharma frontline, there the top management have risen from the pharma graduates look at a career in was a spontaneous response – salary and field. There are numerous examples of pharma field sales as a compelling growth opportunities. My next question Pharma companies headed by people who option? Why do professors who shape to them was how many of your class- have joined and grown along with the up the minds of pharmacy graduates mates have joined this profession along organization. Today, we can be proud of in colleges discourage students from with you. I was perplexed to know that the fact that lots of global positions in top taking up this profession? Have pharma very few had joined. I asked them if management of many pharma companies companies not done enough to make this profession is so good, then why is are headed by Indians and many have field sales a compelling option for these it that many of your classmates have joined the career as a front liner. graduates? not opted to join this profession? Their Pharma industry in India is all set to response was startling - their professors The fact that global MNCs as well as become a $ 50 billion industry by 2020. had dissuaded them from joining this Indian Pharmaceutical companies have If we don’t attract good talent now, profession. And if they had dissuaded a trained and motivated sales force in where will the sales leadership pipeline them from joining field sales, what are India is seen from the fact that the field come from to meet the future growth? the other options recommended by force in this industry has been a great And considering that there are close to them? Obviously, one can do M. Pharm attraction even from outside the industry. 351 pharmacy colleges at the present and Phd. Well, not all. Then, what other Banking and insurance industry, when it count, producing over 14,000 pharmacy options do they have. was started, looked at professionals from graduates, without taking into account pharma for meeting their requirements. the management and science graduates, This is what I found in Wikipedia about This is a very positive statement about the should there be a dearth of talent in Pharmacy Colleges and options for structured training and skill development the industry? Should there be really a Pharmacy graduates http://en.wikipedia. seen in Pharma Sales which makes MRs gap between supply and demand? Are org/wiki/Bachelor_of_Pharmacy and FLMs capable of meeting challenging pharma companies doing enough to career requirements on other industries attract and nurture these resources? As a matter of fact the career of B as well. Pharmacy is still a toddler career in B. Ramanathan is Senior Manager India as there is no good pay scale for The monetary structure for somebody BU Training, Ranbaxy. He began his the graduates as students lack soft skills. coming to this profession is also very career as a Medical Rep with Pfizer Employers like to import workers from encouraging, especially when you look and his success story is published in china and Philippines to their Drug at the monetary rewards offered by the December issue of MedicinMan. Firms. However if you take additional Ramanathan is also a faculty at the the others for Pharmacy graduates. So, crash courses in Pharma related sectors MedicinMan FFE 12. To listen to whether you look at the stability, monetary like Bioinformatics, Clinical Trials & insights from him and other senior rewards, opportunity to learn and grow Medical Transcription you’ll get good Job pharma managers including CEOs on Priority in India. Information sharing or long term career options, a career in how to transform the Pharma Field between B. Pharmacy students is the Pharma Field Sales is very attractive. Sales from a Low Attraction – High main bottle-neck for the growth. Still, I hear that when companies expand Attrition to a High Attraction – Low their field operations, they are not able to Attrition career option, register today at WHAT DOES A CAREER IN PHARMA HAVE get the right talent for front liners. early bird delegate fees. IN STORE FOR PHARMA GRADUATES? MedicinMan Vol. 2 lssue 5 Pg 4
  • 5. MedicinMan Vol. 2 lssue 5 Pg 5
  • 6. CAN FIELD FORCE ADD VALUE TO THE POSITIONING FOR STRONGER BRAND IDENTITY? Prof. Vivek Hattangadi What is positioning? Although this Then what is segmentation? Segmentation domperidon. How will you position concept has been used for many years, it is different from positioning. Both your brand Nogerd (an imaginary was the book “Positioning: The Battle for market segmentation and positioning are brand containing pantoprazole + Your Mind”, by Al Ries and Jack Trout integral to marketing strategy. Market domperidon) in the doctor’s mind? Clearly that familiarized the marketing world on segmentation is the division of a market communicate the positioning message of this concept in a scientific way. into different groups of customers with Nogerd again and again using emotions. distinctly similar needs and product Your success lies in conquering the battle The first company in the Indian requirements. Or in other words it is the zone in the doctor’s mind with your pharma market to use this concept very division of a mass market into identifiable emotional messages. successfully was Pfizer for Becosules. and distinct groups or segments, each of “Along with every prescription of an which has common characteristics and Is positioning the prerogative of the antibiotic, your patient needs Becosules” needs. For example an antibiotic can be corporate brand manager? One should was their positioning statement. I heard segmented say for the super-specialist or not distort the positioning created by this when I started my career in 1974. GPs, or for the rural customers or the the brand manager or else it may be This was so effectively and beautifully urban elite and so on. deemed that the company has 500 brand communicated by Pfizer Medical Reps managers. How can you as a medical that Becosules continues to remain among Having segmented the market, the representative position Nogerd, without the top brands even today. next step for the brand manager is to distorting the core positioning statement, position the brand. Kotler brings these keeping in mind that you have to be So what exactly is positioning? It two elements together when he says that different from the rest of the 800 brands? is an amazing communication tool! ‘Positioning is the act of designing the This is a challenge for a Medical Reps and Your brand is special to you and your company’s offering and image so that which makes his job interesting. company. But what about doctors? Your they occupy a meaningful and distinct competitive position in the target You can convey your value proposition potential prescribers won’t know how customers minds.’ by touching the hearts of the prescriber. special your brand is to you unless you Make the message emotional, but without communicate. Positioning is basically Today your doctor is bombarded changing the core. about differentiating your brand from continuously with the same kind of competition and implanting that messages. For instance there are over 400 It is important to remember that doctors, differentiation in the doctor’s mind brands of pantoprazole + domperidon like all human beings, are rarely rational through effective communication. and another 400 of rabeprazole + while making a prescribing (buying) MedicinMan Vol. 2 lssue 5 Pg 6
  • 7. decision. Most decisions are based on For an Orthopedic: “Doctor, when patients will have a peaceful emotions, although doctors may pretend your patient with osteoarthritis takes an night. (Give a big genuine to be rational. Work on their emotions NASID and develops a new type of pain, smile with your eyes) In and relate it to the benefits of your brand. gastric pain – we offer Nogerd. Nogerd fact, Nogerd is the essential When you hit the emotions, doctors will will help your NSAID to relieve muscular co-prescription with every feel genuinely happier and become more pain without causing gastric pain. In fact, Rx of NSAID.” receptive to your brand. Most important, Nogerd is the essential co-prescription a powerful positioning based on emotions with every Rx of NSAID. When your Friends, you are not cannot be replicated by competitors patient comes for the follow-up, please here to make ordinary – that’s how Nogerd can stand apart do observe the smile on his face and do communication. As a from the 800 competitors and become a share that smile with me”. (Take great Medical Rep if you are winner. care on how this message is said rather conveying something to than what is said. Pay attention to your a doctor, make sure your Emotions enter into prescription body-language) doctors notice it and act decision-making whenever a doctor on it, i.e. get Rxs for your makes a trade-off. When they are doing For a General Surgeon: “Doctor, after brand. a trade-off, they are considering the surgery, when your patient takes an Let me emphasize once NASID and develops a new type of again “When you are values. Behind the values are emotions. pain, gastric pain – please do consider dealing with people (or The aroused emotions cause motivation Nogerd. Nogerd will help your NSAID to doctors) you are not dealing and act as guide to his wants. Emotional relieve post-surgical pain swiftly, without with creatures of logic but responses can also reinforce some values. causing gastric pain. In fact, Nogerd is creatures of emotion.” Emotion is communicated through facial the essential co-prescription for a surgeon expressions, body movements, body along with every Rx of NSAID. See the Resources for further language, tone of one’s voice, pace of joy on the patients face when he tells his learning - Marketing for the words, and intensity. Emotion can also be near and dear ones what a great doctor Field Force is dealt in detail communicated by the actual words used. you are or when he says ‘Dr. Rao is like a in the book – HardKnocks Use this very effectively. God to me’”. (Pay attention to your tone for the GreenHorn by Anup of voice and facial expressions when you Soans. Along with Prof. Let us take the example of Nogerd. say this) Vivek’s “What the Pharma CEO Wants from the The brand manager is trying to position Consulting Physician / General Physician: Brand Manager” can greatly Nogerd as a companion drug to NSAIDs. “Doctor, in traumatic pain, when you enhance the marketing skills The positioning statement says “Nogerd prescribe Nogerd along with your of Field Force. is the essential co-prescription with NSAID, rest assured that your patient every Rx of NSAID”. How can you as a will not wake you up in the middle of field-person convey this message without the night complaining of stomach pain. diluting the core message? Thanks to Nogerd, both you and your MedicinMan Vol. 2 lssue 5 Pg 7
  • 8. MedicinMan Vol. 2 lssue 5 Pg 8
  • 9. Repeat Rx Cash or KA$H? Workaholic or Work-oh-Frolic? Performance or Perfo-Romance? Discover a Whole New Way of Pharma Field Sales A Unique 4 Stage Calling > Connecting > Consulting > Collaborating Process That Enables Amateurs to Grow into Achievers by Creating Trust and Building Relationship with Doctors. Repeat Rx Includes a 3 Level Assessment Tool to Empower Medical Reps and Front-Line Managers Reach a New of Engagement Peak called Perfo-Romance by transforming Workaholics into Work-Oh-Frolics. India Specific Methods and Metrics to Overcome Madness and Mess in the Market. In an era of commoditization, the only real differentiator is the Confidence with which your Field Force attacks the market everyday. Repeat Rx – an Emotionally and Rationally Intelligent Way to Develop a Confident Field Force. Order Direct from Author and Take Advantage of the FREE OFFER What Cannot Be Measured Cannot Be Managed. First 1000 copies of Repeat Rx come with a free 3 level Competency Assessment Tool with 120 Competency Assessment Questions for assessment by Self, by Immediate Supervisor and by Coach/Mentor/HR. A MedicinMan Field Force Excellence Resource MedicinMan Vol. 2 lssue 5 Pg 9
  • 10. GOING BEYOND DISEASE MANAGEMENT – A NEW FOCUS ON ‘PATIENT CENTERED CARE’
  • 11. Dr. Shalini Ratan Physicians today face serious challenges only around 7% of the people discounted NIRVAN Life Sciences collaborated with when trying to communicate effectively the importance of communication with Indian Medical Students Association and have a meaningful conversation the doctor, whereas a total of 48% termed (IMSA) as a Healthcare Communication with their patients. It has been reported it as an essential part of their treatment. & Education Facilitator to organize the that 40 – 80% of information covered An analysis of the responses from the first of its kind 1 - Day workshop titled in physician consultations is forgotten patients also revealed that most of the “Going Beyond Disease Management” immediately. 78% of patients leave the doctors do not satisfy their parameters of at DY Patil Medical College, Pune on 5th hospital without understanding critical effective communication. April, 2012. elements of their treatment. This leads to lack of compliance with adverse clinical The doctor sample surveyed validated The workshop was conducted to and financial outcomes. this response by saying that though they sensitize the undergraduate medical As reported by the Times of India, a understand the importance of proper students towards the increasing demands recent World Medicines Situation 2011 communication but are seldom able to of the New Age Patients and how report brought out by the WHO had said do so due to their hectic schedules and to adopt a Patient Centric Approach. that doctors, on an average, in developing overburden of work. It also highlighted that medicine is a countries spend less than 60 seconds in highly technical field and for the proper prescribing medicines and explaining the At the same time medical advances application of this knowledge in today’s regimen to their patients. Consequently, have allowed immediate, efficient, and competitive world one would need to go only half of the patients receive any direct monitoring of patients but at “Beyond Disease Management”. advice on how to take their medicines and the same time these same technologies about one-third of them don’t know how have also interrupted DPR. The kind The workshop emphasized that today to take drugs immediately on leaving the words, reassurance, and the offering of a a doctor to be highly effective need to facility. comforting hand is somewhere lacking. learn art of communication with their patients and build a compassionate Communication is also critical when it So the compassionate approach of the DPR. It mainly focused on the role of comes to improving patient loyalty and medical professional is another DPR Empathy, Counseling, Communication referrals. Today patients perceive quality building tool. and Leadership skills amongst the future through a satisfying conversation with medical professionals. their physicians. Patients who are stressed Within these troubled relationships lies an and unfamiliar with medical terminology opportunity for the healthcare companies The learning given to the participants was want more information about their to help connect the dots between these experiential using a variety of methods condition and care. Patients often arrive intertwined groups. This can be made including interactive lectures, case studies, for their consultation with computer possible by providing solutions to the group discussions and videos. It gave a print-outs and theories on self-diagnosis. medical professionals on communication fresh experience to the medicos to learn Patients are becoming more sophisticated enhancement across the continuum of the basic aspects of patient behavior about receiving their treatment from care. The solutions can be in the form of through role plays. doctors. They want a clear rationale from innovative models which can help provide the doctor for choosing a particular line true healthcare rather than just delivering Some of the key learning’s taken from the of treatment. health. workshop were: The research shows that communication Healthcare companies have a large • Every patient is unique and requires a is the key driver of patient satisfaction. doctor base to create a learning platform different approach of management. addressing the need of “Non-Clinical Thus it is observed that there is an Education” for the medical professionals. • Today a doctor also requires humane apparent shift in the psyche of the patient This could be to impart core values on skills to deal with a patient along with and thus the doctor patient relation will “Patient-Centeredness”. domain medical knowledge. also have to evolve. The above model can be a new paradigm • Role of the patient in decision making. In January 2012, Marque Club of IIM- to align the interests of healthcare Rohtak solicited a market research for organizations and doctors. This new • Requirement of self analysis to Nirvan Life Sciences to understand the educational initiative can re-define the understand patients in a better way. Doctor-Patient Relationship (DPR) in the Customer Relationship Management. modern context. Positive step taken towards enhancement The patient (n=83) survey revealed that of Doctor-Patient Relationship MedicinMan Vol. 2 lssue 5 Pg 11
  • 12. PHARMA INDIA 2012 RURAL MARKETING Event Name: Pharma Rural Marketing India 2012 Media Partners Dates: 20-22 June 2012 Venue: Mumbai, India URL: www.pharmaruralmarketing.com Contact Person: Ms Asan Bano Contact Details: +91 (022) 4046 1466 / conferences-india@ubm.com Pharma Rural Marketing India 2012 - India’s most comprehensive conference on pharmaceutical marketing in the rural and semi-urban sector - 20-22 June 2012, Mumbai Strategic pricing mechanisms to drive home increasing revenues Tactical communication design, branding & planning to maximise reach in rural India Innovative models of distribution and supply-chain management in rural and semi-urban areas Leading domestic and international case studies of best practices Developments in technology and their impact on maximising the reach of pharmaceutical offerings in rural and semi-urban markets PHARMA SFE&SFA SALES FORCE EFFECTIVENESS SALES FORCE AUTOMATION Event Name: Pharma Sales Force Effectiveness and Automation Dates: 21-23 August 2012 Venue: Mumbai, India URL: www.pharmasalesforce-india.com Media Partner Contact Person: Ms Asan Bano Contact Details: +91 (022) 4046 1466 / conferences-india@ubm.com Attend Pharma Sales Force Effectiveness and Automation 2012 to Learn about key issues, discover opportunities and gain solutions for challenges in the pharma sales and marketing domain including: Multi-channel marketing models for enhancing commercial excellence Modern innovative training modules for improving performance of the field force Regulations on ethical practices and strategies to drive growth of pharma sales force Innovative web-based and mobile based technologies for enhancing SFE Robust CRM practices for optimum utilisation and synergy between departments Innovative incentivisation and motivational techniques to sustain top performers
  • 13. PHARMACOLOGY dilemmas and apprehension and convey the same to his company in a meaningful way, KNOWLEDGE OF FIELD leading to better customer care. Comprehensive pharmacology knowledge of the field force FORCE CAN MAKE OR goes a long way to improve the marketing strategy of any drug BREAK A PHARMA and also helps to build a good interpersonal relationship with the physicians. The company which COMPANY is able to the win the confidence of the physicians and is able to communicate positively with them will always be way ahead of the competitors. To bring a drug molecule to market, millions of dollars are spent and a lot of efforts of many medical disciplines are involved. Any improper or inadequate information given out by the Medical Reps will have a negative impact on the marketing. Hence the importance of the pharmacological knowledge By Dr. Amit Dang MD • Pharmacological class of the drug of the field personnel is very and the major competitor drug with important to culminate all the The role and responsibility of a advantages and disadvantages. efforts of preclinical and clinical Medical Rep is to disseminate first study into a fruitful endeavor for hand information to the physicians • Indications of the drug with knowledge the company. of a newly marketed product or of an of off label indications also. established drug; in an accurate, balanced With immense pleasure, we and currently relevant format. He has • Thorough knowledge of side effects and announce that MedicinMan will adverse effects and the precautions to be be starting a dedicated section to convey and impart information to from the next issue to improve the practicing physician, the advantages taken. the pharmacological knowledge of the suggested drug over the other of field force in collaboration available treatment options. He should • Any contraindication or dose with their academic partners also be aware of the recent clinical trials modification in liver, kidney failure or age “Geronimo Healthcare Solutions done with summary of results for the specific indications. Pvt. Ltd.” It hopes to bring new drugs and the market performance change in the knowledge factor including any adverse events reported for • Relevant clinical trial data for the given of the pharma field force to the marketed drugs. drug to confirm safety and efficacy of the enable them to regain their power drug. and position as partners with In achieving this goal, a sound knowledge physicians in delivering top quality • Convincing data and information which patient care. of pharmacology of drugs, physiology of the health conditions and medical can swing the doctor’s preference to the terminology is a prerequisite. If he is not given drug in comparison to the one that Dr. Amit Dang is an MD in able to answer the queries of the doctor he may be prescribing currently. Pharmacology from the Goa convincingly, the doctor will not prescribe Medical College and is passionate his products, leading to a negative effect Basic pharmacology knowledge will help about pharmacology and how the on his company’s sales. the Medical Rep to achieve the above pharma field force can impact the goals. In addition to convincing the knowledge base of doctors every A doctor needs to know the following doctor, good pharmacological knowledge day. facts about any drug before he can think will also help him to address the feedback of prescribing it to his patients:- of the physicians and understand their MedicinMan Vol. 2 lssue 5 Pg 13
  • 14. There are young eyes upon you, and they are watching you, always. There are young ears that quickly take in everything you say. There are young hands all eager to do everything you do. And a young man who’s dreaming of the day he’ll be like you. You are young man’s idol; you’re the wisest of the wise. In his young mind, about you no suspicion ever arises. He believes in you devoutly, holds that all you say and do. He will say and do in your way, when he is grown up, just like you. There is a wide-eyed young fellow, who believes you are always right, And his ears always open and he watches you all through. You are setting an example everyday in all you do. For the young man who is waiting to grow up and be like you. By K. HARIRAM Branding & MarCom by