1. JOB SATISFACTION By, ANTONETTE ASUMPTHA.J

6. JOB SATISFACTION - DEFINITION

11. Models of job satisfaction - Frederick Herzberg’s Two factor theory

13. Models of job satisfaction – Job Characteristics Model

20. Factors - Two dimensions of employee satisfaction Frederick Herzberg theorized that employee satisfaction depends on two sets of issues: "hygiene" issues and motivators. Once the hygiene issues have been addressed, he said, the motivators create satisfaction among employees Hygiene issues (dissatisfiers) Acceptance and Treatment Teamwork & interpersonal relationship Communication Welfare, Grievance Handling & Safety Supervision Training and Development Work environment Participation in Management Loss of Personal and Family Life Motivators (satisfiers) Recognition, Compensation &Rewards Job Security and Career Growth Work itself

22. Eg: Survey- Acceptance and Treatment Questions: Yes, to a very great extent Yes, to a large extent Yes, to some extent No, not at all a. Acceptance and Treatment: 1) Are your ideas and suggestions given good hearing and accepted? 2) Are you fully guided and supported at work by your superior clearly defining your job and responsibility? 3) Do you feel that the management treats everyone equally? 4) Do your junior colleagues and peers treat you with respect?

23. Survey-Teamwork and interpersonal relationship Questions: Yes, to a very great extent Yes, to a large extent Yes, to some extent No, not at all b. Teamwork and interpersonal relationship: 5) Do you feel part of a team working towards a shared goal? 6) Do you think mutual trust among employees exist in our organization? 7) Do you think employees working in the same department encourage each other?

24. Survey- Communication : Questions: Yes, to a very great extent Yes, to a large extent Yes, to some extent No, not at all c. Communication: 8) Are you aware of our organizational goal and target and business plans? 9) Do you feel communication between your department and other departments is easy and effective? Satisfied, to a very great extent Satisfied, to a large extent Satisfied, to some extent No, not at all. 10) Do you feel there is an effective communication within your branch? Yes, to a very great extent Yes, to a large extent Yes, to some extent No, not at all

25. Survey-Welfare, Grievance Handling and Safety Questions: Yes, to a very great extent Yes, to a large extent Yes, to some extent No, not at all d. Welfare, Grievance Handling and Safety: 11) How satisfied are you about the welfare measures now being provided to you? 11.1)Insurance 11.2)SDF 12) Are your grievances when expressed given due attention and redressed? 13) Do you feel your work environment is fully safe and free of accident?

26. Survey- Training and Development Questions: Yes, to a very great extent Yes, to a large extent Yes, to some extent No, not at all e. Training and Development: 14) Are you given adequate training to handle your job or work? 15) What do you feel is the quality of training classes conducted? 16) Does the training given to you improve your skills, abilities, and work efficiency?

27. Survey-Recognition, Compensation and Rewards Questions: Yes, to a very great extent Yes, to a large extent Yes, to some extent No, not at all f. Recognition, Compensation and Rewards: 17) Do you feel that you are appreciated and encouraged? 18) Your knowledge, skills and abilities are fully utilized by your higher officials? 19) Do your higher ups try to understand your problems and difficulties and also attempt to solve them? 20) Do you agree that promotions are given based on abilities and work performance rather than favoritism? 21) Do you think the current compensation system is fine?

28. Survey- Job Security and Career Growth Questions: Yes, to a very great extent Yes, to a large extent Yes, to some extent No, not at all g. Job Security and Career Growth: 22) Do you believe that your job is secure? 23) Do you see a good career for you in your organization? 24) Do you feel that you have a clearly established career path in this organization? 25) Do you have opportunities to learn and grow here?

29. Survey- Work environment Questions: Yes, to a very great extent Yes, to a large extent Yes, to some extent No, not at all h. Work environment: 26) Do you feel the work environment is with adequate, encouraging and required infrastructure? 27) Is your work environment spacious, clean with sufficient aeration, lighting that makes you feel pleasant?

30. Survey-Participation in Management Questions: Yes, to a very great extent Yes, to a large extent Yes, to some extent No, not at all i. Participation in Management: 28) Are you encouraged to give your ideas and suggestions to improve productivity and work environment?

31. Survey-Loss of Personal and Family Life Questions: Yes, to a very great extent Yes, to a large extent Yes, to some extent No, not at all j. Loss of Personal and Family Life: 29) Normally in a day how many hours do you attend office work? 8- 9 hours 9-10 hours 10-11 hours 11-12 hours 30) How frequently do you attend work on Sundays? Once or Twice in a year Once in two months Once in a month Twice or thrice in a month 31) Do you feel you are losing your personal life due to work pressure and workload? Yes, to a very great extent Yes to a large extent Yes to some extent No, not at all.

32. Survey- Supervision Questions: Yes, to a very great extent Yes, to a large extent Yes, to some extent No, not at all k.Supervision 32)Do the practice's supervisors possess leadership skills? 33)Do they treat individuals fairly? 34)Do employees feel that they can trust their supervisors? 35)Do you get proper feedback when it is necessary? 36)Do the practice's supervisors use positive feedback with employees? 37)Does the practice have a consistent, timely and fair method for evaluating individual performance?

33. Survey-Company and administrative policies Questions: Yes, to a very great extent Yes, to a large extent Yes, to some extent No, not at all l.Company and administrative policies 38)Does the practice have a policy manual? 39)Are the policies easy to understand? 40)Do employees perceive the policies as fair? 41)Are all persons in the practice required to follow the policies? 42)Do employees have easy access to the policies? 43)Do employees have input into the policies? 44)Has the practice revisited or revised its policies recently? 45)Are your policies reasonable compared with those of similar practices?

34. Survey- Work itself Questions: Yes, to a very great extent Yes, to a large extent Yes, to some extent No, not at all m.Work itself 46)Do employees perceive that their work is meaningful? 47)Do you communicate to individuals that their work is important? 48)Do you have autonomy or independence to carry out your job effectively? 49)Do you look for ways to streamline processes and make them more efficient? 50) Overall, how satisfied are you with organization as an employee?