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Great Agile in a UX World

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Presented at UX Scotland in Edinburgh on 6/8/2016. Many of us are thrust into an Agile Development world. How do we do our best UX in a process designed by developers? Where do we belong and how do we work within a Scrum team?

Presented at UX Scotland in Edinburgh on 6/8/2016. Many of us are thrust into an Agile Development world. How do we do our best UX in a process designed by developers? Where do we belong and how do we work within a Scrum team?


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Great Agile in a UX World

  1. 1. GREAT UX IN AN AGILE WORLD Anthony Viviano Mobile Interaction Designer aviviano@bloomberg.com @anthviv Copyright 2016 Bloomberg LP. All rights reserved.
  2. 2. 5 YEARS AGO …
  3. 3. ENTERPRISE ADVOCATE FOR LEAN UX Educating: UX Team, Other interested parties, Executives Teaching: Hosted training classes, lunch and learns Selling: One-week experiment 3
  4. 4. ONE WEEK EXPERIMENT Picked a thorny problem Gathered a crack team Locked ourselves in “war room” for a week Hypothesized a solution, created low fi prototype and tested 4
  5. 5. 5 NOW WHAT?
  6. 6. LEFT ME WONDERING Learnings were valuable - wrong team My day job suffered – never really given the mandate to do this fulltime Co-location? Not really 6
  7. 7. 7 Source: http://www.slideshare.net/TomIllmensee/build-a-recipe-for-better-ux-process-with-fresh-lean-ingredients
  8. 8. OPPORTUNITIES Validation: Difficult to get user validation Design decisions: Wireframes are heavy deliverables and not the end product Planning: Shifting priorities within milestones Feedback: Not always timely Feature driven: Not stepping back and working toward user goals and problems 9
  9. 9. SO WE TRIED Small batch production – both design and dev Early and frequent validation – internal and external Collaborative design – design studio (tweaks) and more time between dev and design Focus on solving user problems – manifested in user stories The build is the deliverable – weekly build reviews Minimum viable design – just enough design to start building 10
  10. 10. ENTER AGILE agile Agile
  11. 11. WHAT ABOUT UX? • Scrum is all about Product Owners, Developers and a Scrum Master. What about design? • We were told that from the perspective of Scrum, we were Developers • We learned that Product Owners prioritized, created and maintained the roadmap and interfaced with users 12
  12. 12. AND FURTHER How does design and development work within a single sprint (often only two weeks)? What about … » UX Strategy » Consistency » User research? 13
  13. 13. WHAT WE LOVE ABOUT AGILE Stories are focused on personas Software is built prioritizing what the user values Spikes can be used to do design explorations and validation Collaboration with developers is efficient and could mean lighter deliverables 14
  14. 14. WE RESEARCHED Internal Agile teams External Agile teams Best practices in industry (papers and presentations) » NN/g Paper: Agile Development that Incorporates User Experience Practices » White Paper: Scaling Agile @ Spotify » UIE: Josh Seiden’s Presentation for Lean UX in the Enterprise » Jeff Kelley’s Presentation: Adapting Agile Techniques to User Experience in a non-Agile World 15
  15. 15. VALUED PRINCIPLES Collaborate cross team, cross discipline and cross time zones Working Software is our deliverable Seek out early customer (end user) validation of user stories and continue to iterate The team as a whole and each team member should have a willingness to change 16
  16. 16. FLAVORS OF SCRUM Religious Agilefall (a.k.a. The Design Sprint) UXaaS – Individual UXaaS - Team 17
  17. 17. CHALLENGE: THE UX PROCESS TAKES TIME 18 Iteration cycle Review cycle Unknowns discovered Typical UX work
  19. 19. WHAT ARE WE DOING?
  20. 20. RECOMMENDED CHANGES TO SCRUM TRAINING Customer – not just the stakeholder but think of the end user Developers – better describe who is included » UX Team Members » Software Developers » QA Testers Definition of Done – include UX examples Testing – include user testing
  21. 21. RECOMMENDED BEST PRACTICES TO UX Discovery and delivery Staggered sprints Special considerations for UXaaS How to employ Community of Practice methodology to maintain consistency 22
  22. 22. TWO TRACK DEVELOPMENT 23 Discovery Delivery
  23. 23. DISCOVERY TRACK 24
  24. 24. DELIVERY TRACK 25
  25. 25. 26
  27. 27. UX AS A SERVICE: KANBAN 28
  28. 28. MAINTAINING UX CONSISTENCY 29 Community of Practice
  29. 29. RISKS OF STAGGERED SPRINT Slight waterfall, risk of change Unplanned work Mitigating the risk » If minor – do it » If major – make a decision (prioritize with PM) • Defer to a future sprint? • Disrupt the current sprint and work on it 30
  30. 30. CAN WE DO IT ALL IN ONE SPRINT? Tightening the gap reduces risk since things can change Reduces need for documentation even further Allows UX to contribute in new ways (QA?) 31
  31. 31. SINGLE SPRINT – PAIR UX/DEV 32 UX sits with Dev and gives live direction UX supports several developers in this method
  32. 32. SINGLE SPRINT: BREAK DOWN STORIES 33 Task is small (an afternoon) Dev can begin quickly UX moves on to next small task UX contributes to QA at the end of the sprint (or dev)
  33. 33. BENEFITS Better working relationship between dev, product and design since we’re all on the same team Everyone speaks the same language since we’re tightly integrated Shared knowledge and shared ownership Focus on end user increases product value, building the right stuff 34
  34. 34. THANK YOU Anthony Viviano Mobile Interaction Designer aviviano@bloomberg.com @anthviv

Notas do Editor

  • Thank Women in Tech – Esther Kundin and Melanie Rodriquez (also Janhavi and Jennifer Ahn)

    Mobile IX, BB Professional App
    Been here about a year a half
    My focus is on Research (RES/BRC) on Mobile
    I also have been looking at how UX best fits into the over all Agile/Scrum framework
    Before I talk through my own case study, wanted to give you a bit of history
  • 2008 Lean Startup Movement – about 5 years ago. Lean UX

    5 years ago, weekend immersion into Lean UX. Didn’t know what it was but I believed that there had to be better ways to work with Dev and Business .. Thought this would be an interesting start.

    Lane Haley
    Josh Seiden

    Inspired me … continued to network in NYC, meetups, conferences – first Lean UX conference
  • Became an advocate to Lean UX I the Enterprise.

    Worked at large financial firm – started to do these things.

    One-week experiment – show how this process worked and was hoping that it would be widely adopted.
  • We worked through the week. Publicly posted progress. Walked execs through the room and talked through our walls.

    We iterated and felt like we had a validated learning of how to solve the problem. – presented it.
  • We came up with a solution to the thorny problem, tested it, pivoted slightly and then documented our recommendation. It was a validated learning, but now what?
  • We did get some value from it though. As a team, we began creating lighter artifacts and validating earlier.
  • This is what inspired me, but I’ve now come to realize that this is flawed. Lean UX before Agile – no good.

    I went back to my day job. What I learned influenced my work personally but it wasn’t the major shift that I had hoped for.
  • Then I started at Bloomberg

    Lean UX was being practiced on the Research team

    Since I didn’t start on a project right away, I asked if I could help out and maybe share some of what I knew. Began by interviewing team members.
  • Interviewed the team members and found these opportunities.
  • Made a recommendation to try these items.
  • Scrum training was offered to our UX team, and went for it.

    You could say that Bloomberg was always lower case agile. But this was an effort to go upper case or practice Agile more like it was meant to be practiced.
  • As a few of took the scrum training, we felt like UX was being left out.
  • We also struggled to understand how our work would fit into a two week spring.
  • Don’t get me wrong. UX people do not hate agile. In fact, we love it and here’s why.
  • As we approach any problem, we begin by researching.
  • First we uncovered the value that our company hopes to get out of Scrum. This allowed us the leeway to make adjustments and not be pragmatic.
  • And these are some of things we learned.
  • We also learned that the ux process takes time and could be viewed as a bottleneck, so we needed to figure out a way for this not to happen.
  • Co-location is still an issue
  • So how did we overcome these obstacles and find a way to work within the Agile Scrum process?
  • We also made some recommendations to the Agile Curriculum Committee.
  • Briefly touch on these then transition to the two track dev concept.
  • Briefly introduce then go into breaking it down.
  • Discovery – walk through it and point out that the deliverable is validated learnings. This, however is not a good way to make quality software.
  • Delivery track – staggered sprints.

    Without the validated learnings, this is useless.
  • Matrix to help us decide how we can cut through the process.
  • Creating and maintaining a Kanban
    How Lean UX can help
    Estimating and sprinting within your team
    Well timed collaboration
  • Experimenting with this.
  • Also experimenting here. Too soon to tell since it’s not being done on everything.