Annette Hefner has over 30 years of experience in customer service roles including as a flight attendant for Trans World Airlines from 1986 to 1994 and as a server at Luby's from 2009 to present. She has skills in public relations, customer service, and administrative and clerical work. Currently, she is studying pre-nursing at Lone Star College Montgomery while working at Luby's.

1. Annette Hefner
aca.hefner@yahoo.com
832-326-3887
Personal Details
Date of Birth:
22 May 1958
Address:
40 Autumn Crescent
The Woodlands, TX 77381
Skills
Public Relations
Customer Service
Administrative and Clerical
Work Experience
Luby’s
922 Lakefront Circle
The Woodlands, TX
March 2009 – Present
Server
Duties:
Wait tables, customer satisfaction
Luby’s
Denton, TX
September 2008 – January 2009

2. Duties:
Wait tables
Reason for Departure:
Relocated to The Woodlands
Trans World Airlines
JFK International Airport
Jamaica, NY
March 1986 – December 1994
Flight Attendant
Duties:
Responsible for comfort and safety of passengers
Responsible for emergency procedures
Communication with passengers
Make announcements in English and German
Enforce airline safety regulations
Assist passengers in boarding and deplaning
Attend pre-flight briefings with crew
Check emergency equipment, PA system, food and beverage supplies
Serve beverages, meals, and snacks
Responsible for liquor papers and/or duty-free documentation
Reason for Departure:
Resigned to raise my children
Beamer Place Apartments
Houston, TX
August 1985 – February 1986
Assistant Manager

3. Duties:
Responsible for showing apartments
Responsible for handling agreements
Responsible for collecting and posting rental monies
Reason for Departure:
Resigned for airline employment
Houston Emergency Physicians Associates
Houston, TX
February 1984 – July 1985
Administrative Assistant
Duties:
Greet customers
Collect and post payments
Handle physician billing
Reason for Departure:
Resigned for more lucrative employment
Education History
Lone Star College Montgomery
The Woodlands, TX
August 2010 – Present
Pre-Nursing
San Antonio College
San Antonio, TX
August 1978 – May 1980
Pre-Nursing
AA

4. University of Texas at Austin
Austin, TX
August 1977 – May 1978
Pre-Nursing
San Antonio College
San Antonio, TX
August 1978 – May 1980
Pre-Nursing
AA