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Getting social with
 email marketing
Key topics


The world of email marketing
Didn’t social media kill email?
Better together
Tips to integration
Final thoughts
The world of email marketing

‘A form of direct marketing, which uses
email as a means of communicating
commercial messages to an audience.
With the purpose of enhancing the
relationship of an organisation with its
contacts, email encourages customer
loyalty and repeat business.’

   Best at
      • Retention
      • Lead nurturing
      • Proving ROI
Didn’t social media
    kill email?
No, it’s alive and kicking
 Commercial message preferences 2008 – 12

    Direct mail          9%
                                 26%

Social networks   6%
                0%
                                                       2012
            Text      5%                               2008
                     1%

          Email                                  77%
                                               72%

                   0%      20%     40%   60%   80%     100%


   Source Exact Target
58% of us check email first
 thing in the morning

                                            Facebook 11%
       News 5%
  Other 3%                                      Search 20%
Company
website 3%

                                                Email 58%




                 Source Exact Target 2012
Better together
Multichannel gets results

 • • 83% of marketers say and
   SME’s combining email social
   social media experience a 28%
     media increases the reach of
   higher open rate than markets
     newsletters into new
   companies who don’t
   • 47% said social media
    Vertical Response 2012
     accelerates growth of email
     database
   • 31% thought social media
     generated more qualified leads
   • 53% said social media improved
     email campaigns ROI
      Marketing Sherpa study 2012
68% of marketers aim for
integration in 2012

Social Media                                              68%



     Mobile                                  44%



     Display              14%



      Seach                17%


               0%   10%    20%   30%   40%    50%   60%   70%   80%


    Source MarketingProfs Dec 2011
Tips for integration
      Data collection
     Content & sharing
         Analysis
Collaborative data collection
Use content to join up
campaigns

  Email content should lead to and
  come from social media sites
     • Tweets
     • Blogs
     • Webpages


  Add connect and share icons to
  your email design
Great practice example
Inform future strategies from
reports
Relationships and relevance
  • Best time to send
  • Most read articles
  • Highest response competitions

  • Email subject lines in social
    media posts or adverts
  • Best performing images in
    Facebook adverts
  • Keep an eye on the bigger
    picture!
Summary
Finally

• Know your audience                twitter.com/annapenrose
• Collect email addresses           twitter.com/MailAway
                                    facebook.com/MailAway
• Create a plan and schedule        Mail-Away.co.uk
• Make content relevant             Join a workshop!
• Analyse the results and improve
• Experiment with more advanced
  techniques
• Be social!

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Ladies that Tweet - social media and email marketing

  • 1. Getting social with email marketing
  • 2. Key topics The world of email marketing Didn’t social media kill email? Better together Tips to integration Final thoughts
  • 3. The world of email marketing ‘A form of direct marketing, which uses email as a means of communicating commercial messages to an audience. With the purpose of enhancing the relationship of an organisation with its contacts, email encourages customer loyalty and repeat business.’ Best at • Retention • Lead nurturing • Proving ROI
  • 4. Didn’t social media kill email?
  • 5. No, it’s alive and kicking Commercial message preferences 2008 – 12 Direct mail 9% 26% Social networks 6% 0% 2012 Text 5% 2008 1% Email 77% 72% 0% 20% 40% 60% 80% 100% Source Exact Target
  • 6. 58% of us check email first thing in the morning Facebook 11% News 5% Other 3% Search 20% Company website 3% Email 58% Source Exact Target 2012
  • 8. Multichannel gets results • • 83% of marketers say and SME’s combining email social social media experience a 28% media increases the reach of higher open rate than markets newsletters into new companies who don’t • 47% said social media Vertical Response 2012 accelerates growth of email database • 31% thought social media generated more qualified leads • 53% said social media improved email campaigns ROI Marketing Sherpa study 2012
  • 9. 68% of marketers aim for integration in 2012 Social Media 68% Mobile 44% Display 14% Seach 17% 0% 10% 20% 30% 40% 50% 60% 70% 80% Source MarketingProfs Dec 2011
  • 10. Tips for integration Data collection Content & sharing Analysis
  • 12. Use content to join up campaigns Email content should lead to and come from social media sites • Tweets • Blogs • Webpages Add connect and share icons to your email design
  • 14. Inform future strategies from reports Relationships and relevance • Best time to send • Most read articles • Highest response competitions • Email subject lines in social media posts or adverts • Best performing images in Facebook adverts • Keep an eye on the bigger picture!
  • 15. Summary Finally • Know your audience twitter.com/annapenrose • Collect email addresses twitter.com/MailAway facebook.com/MailAway • Create a plan and schedule Mail-Away.co.uk • Make content relevant Join a workshop! • Analyse the results and improve • Experiment with more advanced techniques • Be social!