Testing departments often struggle to get proper funding and are the first to be cut when costs need to be reduced. Educating others in the company about the value of testing is important but testers must also educate themselves on various aspects of the business like products, customers, culture and workflows. When outsourcing testing, there is frequently a lack of understanding between the client and outsourcer about testing needs, and assumptions are made on both sides. Establishing clear expectations is important for successful outsourced testing.

1. Vesna Leonard

2. What is TaaS On-Demand

3. Testing in North America
Testing is the last department to get funding and
the first to be cut
Do not understand the value of testing until it is
too late
I need to be the one to educate everyone in the
company
I have to educate myself on aspects of the
company, products, customers, staff, etc.

4. Outsourcing Testing
Most companies seem to not understand what
their testing needs are, even when outsourcing
They assume the outsourcing company knows
how to meet their needs
Testers also assume the company knows what it
needs
There is a corporate cultural gap between
different offices with different employee
expectations

5. Know their Business

6. Know their Customers

7. How they Communicate

8. What is their Corporate Culture?

11. What is their Workflow (bugs, bug
fixes, new functionality, etc.)
Problem Solving Flowchart

12. What exact information do they
need/want from me

13. What exact information do I
need/want from them

14. What is the focus of each
stakeholder

15. CYA or Cover my Butt

16. Prioritize