Recruitment Functions and Training and Development.

1. HRM
Recruitment functions
Training and development
Karina de Lima - Adriana Rua- Andrea Nunes
Group 8
Human Resources Management

2. RECRUITMENT FUNCTION
! According to Kleynhans, et al., (2007), recruitment
is the first stage organisations use to look for new
employees with the right skills and qualifications
in order to achieve organisations effective results.

3. RECRUITMENT POLICIES AND PROCEDURES
1. Job vacancies advertised internally or externally
2. Reply to every job applicant within minimum time
3. Clear information about potential recruits and job details
4. All applications be treated with efficiency and courtesy
5. Every person invited for an interview must be treated fairly
6. No discrimination applicants on grounds of sex, race, age,
religion or physical disability
7. No discrimination against applicants with criminal records
Organisation’s code of conduct (Cole, 2004).

4. JOB ANALYSIS
Recruitment
Selection
Performance
Appraisal
Training and
Development
Compensation
Management
Job Analysis is the process of retrieving relevant information of
all the aspects of the job position (Durai 2010).

5. JOB DESIGN
According to Rothwell & Kazanas (2003), “Job design means the ways
that decision-makers choose to organize work responsibilities, activities
and tasks”
Who
What
Where
When
Why
Who
Mental & Physical characteristics
Tasks to be performed
Location
Time of the day and how many hours
Objectives and motivation
Method of performance

6. RECRUITMENT AND SELECTION
Internal
Direct
appointment
Promotion
Transfer section
Internal
advertising
External
Newspapers
Internet
Agencies
Professional bodies
Professional
journals
Business schools/
colleges
Executive search
consultants

7. ! Promotions
! Look people locally to identify with the
community
! Partner Referrals
! Starbucks Career Page
! LinkedIn
! College campuses
! Twitter
STARBUCKS PROCESS OF
RECRUITMENT AND SELECTION
(Cosmopolitan, 2014).

8. STARBUCKS APPLICATION FORM

9. MC DONNALD’S
RECRUITMENT AND SELECTION
! Basic skills levels
! Each store is responsible for its recruitment and selection
! Local people, young and friends of employees
! Advertising is promoted on local job centres, careers fairs,
and McDonald's website.
! Interviewer looks for past and present behaviour
(Business Case Studies, 2015).

10. NANDO’S
RECRUITMENT AND SELECTION
! It’s preferable to have transferrable skills,
abilities and experience
! Recruitment is available internal and external

11. SIMILARITIES BETWEEN
MCDONALDS AND NANDO’S
! Both recruit internally employees to do career aim
! Recruit local people
! Opening as many franchise a year
! Training, refine existing skills
! Growth fast
! Cahier and griller are the most competitive positions

12. TRAINING AND DEVELOPMENT
According to Marchinton & Wilkson(2008),development is an
umbrella term and covers training and learning
! Development : providing improvement in overall
capacity and develop the personal potential
! Training: providing skills to perform the job.

13. BENEFITS OF TRAINING AND DEVELOPMENT
! Improve productivity and profitability
! Customer satisfaction
! Motivation
! Reduce cost and wastage
! Reduce labour turnover
! Reduce workforce
! Improve quality of service
! Provide competitive performance

14. TRAINING STAGES

15. 1. Identification of Needs
Which is a gap between the requirement of the job and
current capability of the employee
2. Devising a Learning Plan
The outcomes to be achieved can be:
Attitudinal
Behavioural
Performance
The plan needs to include a target:
e.g. Training is customer service
Target is to decrease customer complaint by 50%

16. This part of the process should consider how the
individual learns.
According to Marchinton & Wilkson (2008), the most
effective way to learn is on the job training
4%
7%
10%
15%
21%
41%
0 10 20 30 40 50
3. Delivering Learning Interventions
On-the-job training
Formal training courses
The experience work itself
Coaching and mentoring
Informal help from colleagues
Other

17. The result after training shows if the target was
achieved by:
Transferring the knowledge to performance and
bring return on investment
4. Evaluating
e.g Healthy and Safety is a process of learning in a restaurant

18. REFERENCES
! Marchington, M. and Wilkinson, A. (2008). Human resource management at work. London:
Chartered Institute of Personnel and Development.
! Kleynhans, R., Markham. L., Meyer, W., & Aswegen, S. (2007) Human Resource Management
[Online]. Cape Town: Pearson Education . Available at http://Https://books.google.co.uk/books?
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+kleynhans&hl=en&sa=X&ei=dokOVf78FsLtasDegig&ved=0CCAQ6AEwAA#v=onepage&q=r
ecruitment%20function%20is%20kleynhans&f=false [Accessed 19 March 2015].
! Durai, P. (2010) Human Resource Management [Online]. South Asia: Pearson Education.
Available at http://Https://books.google.co.uk/books?id=cRAvCCsN2e0C&pg=PA67&dq=job
+ a n a l y s i s + p r o c e s s & h l = e n & s a = X & e i = y K E O V Y O -
DIHnULnggsAG&ved=0CCYQ6AEwAQ#v=onepage&q=job%20analysis%20process&f=false
[Accessed 22 March 2015].
! Cole, G. (2004) Personnel and Human Resource Management [Online]. Cornwall:
T h o m s o n . A v a i l a b l e a t h t t p : / / H t t p s : / / b o o k s . g o o g l e . c o . u k / b o o k s ?
i d = L r p m d m 5 S h U k C & p g = P A 1 7 2 & d q = r e c r u i t m e n t + p o l i c i e s + a n d
+procedures&hl=en&sa=X&ei=140OVc_XCsTPaJSngeAG&ved=0CDUQ6AEwAg#v=
onepage&q=recruitment%20process&f=false [Accessed 22 March 2015].
! Rothwell, W., & Kazanas, H. (2003) Planning & Managing Human Resources
[Online]. Massachusetts: Human Resource Development Press. Available at http://
Https://books.google.co.uk/books?id=50qBiCdl8SEC&pg=PA394&dq=job+design
+HR&hl=en&sa=X&ei=vtcPVfq6Hc2d7gb38IDICg&ved=0CDAQ6AEwAw#v=onepag
e&q=job%20design%20HR&f=false [Accessed 23 March 2015].

19. ! Compton, R., Morrissey. W., & Nankervis, A. (2010) Effective Recruitment and
Selection Practices [Online]. Australia: CCH Australia. Available at http://Https://
books.google.co.uk/books?id=gEmoMZYZiVAC&pg=PA47&dq=internal+or+external
+recruitment&hl=en&sa=X&ei=aOQPVd3KKYyt7gbjyoDQCw&ved=0CCAQ6AEwA
A#v=onepage&q=internal%20or%20external%20recruitment&f=false [Accessed 23
March 2015].
! Cosmopolitan (2014) How to Get Hired at Starbucks [Online] Available at http://
Http://www.cosmopolitan.com/career/interviews/a30807/interview-insider-starbucks-
career-jobs/ [Accessed 23 March 2015]
! Business Case Studies (2015) Recruitin, Selecting and Training for Success [Online]
Available at http://Http://businesscasestudies.co.uk/mcdonalds-restaurants/
recruiting-selecting-and-training-for-success/conclusion.html#axzz3VCn0J53A
[Accessed 18 March 2015]