![Who is Transcend? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],for the last 3 years! Over 95% Customer Satisfaction Partner Worldwide #1 ShoreTel Sales Assess Design Implement Accept Our Sales and Project Process](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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Semelhante a Transcend/ShoreTel Overview
Semelhante a Transcend/ShoreTel Overview (20)
Transcend/ShoreTel Overview
- 1. TRANSCEND COMMUNICATIONS PEOPLE | EXPERIENCE | SERVICE
- 4. What Solutions Does Transcend Provide? This base and its building blocks are Transcend’s discipline. Data Security Enterprise Network LAN/WAN IP Telephony IP Wireless IP Video
- 5. TRUE CONVERGENCE RSA AVAYA SHORETEL Cisco, ADTRAN, HP… VBRICK LIFESIZE We only partner with vendors who believe in the same value propositions as Transcend HP
- 6. ShoreTel’s Pure IP Telephony Solutions
- 10. More Than 9,600+ Customers Across All Industries
- 11. Customer Satisfaction Survey Results Q1 CY05~Q2 CY09 Ranking World Class Very Good – Excellent
- 12. Infonetics: ShoreTel Shines at Ease-of-Use, Pricing, and Price-to-Performance Source: Infonetics Report. User Plans for Voice over IP: North America 2007 , April 2007
- 14. ShoreTel Products ShoreWare ® Applications ShorePhone TM IP Telephones ShoreGear ® Voice Switches Fully Featured Pure IP Unified Communications System Communications Made Easy.
- 16. ShoreGear Voice Switch Family ShoreGear 30 ShoreGear 50 ShoreGear 30BRI ShoreGear 90 ShoreGear 90BRI ShoreGear 220T1A ShoreGear 24A ShoreGear 90BRIV* ShoreGear E1k ShoreGear T1k ShoreGear 120 ShoreGear 50V ShoreGear 90V ShoreGear 220E1 ShoreGear 220T1
- 17. ShoreGear Availability 99.9997% 38.8 340,000 135,600 Mean 99.9997% 44.5 390,000 154,200 T1 and E1 99.9997% 34.2 300,000 132,300 40/8 99.9997% 34.2 300,000 91,000 60/12 99.9997% 38.8 340,000 84,500 120/24 Availability, 1 Hour MTTR Demonstrated MTBF Years Demonstrated MTBF Hours Predicted MTBF Hours ShoreGear Model
- 18. Minimizing Server Use Headquarters Regional Office Server Centric Alternative 9 5 Total Servers: 14 Call Processing E911 Paging Voicemail Desktop Call Handling Operator Client Integrated System Mgmt Total Servers Headquarters Regional Office 1 1 Total Servers: 2 Switch-based
- 19. ShoreTel 7 Group Pickup Escalation WG Overflow Web Reporting New Switches Contact Center Supports More Agents, Improved Workflow, Better Support for Abandoned Calls History of Continuous Innovation ShoreTel 1 144 Users Distributed PBX Desktop Applications Web Management ShoreTel 5.1 10,000 Users IP Phone Failover PSTN Failover 6-Way Conference Call Recording SMDI PBX 560/530/210 ShoreTel 1.1 Operator ShoreTel 1.2 Workgroup Routing CDR ShoreTel 2 1,000 Users Unified Msg Multi-Site SNMP ShoreTel 4.2 Distributed TMS Network PRI Account Codes ShoreTel 4.1 IP Phones AMIS 100 ShoreTel 3 5,000 Users Personal Call Mgr Presence Distributed VM Workgroup Queue Intl Dial Plan Contact Center Routing, IVR, ACD, CTI, E-mail / Web, Real-time rpt, Custom rpt ShoreTel 4.3 Multiple Line Intercom SoftPhone FindMe Web Client Multiplicity, Monitor, Barge Terminal Services ShoreTel 5.2 Languages Hunt Groups Whisper Page Group Page SMDI VM ShoreTel 6 Office Anywhere SIP Encryption On Net Dialing Prgm Buttons 110 ShoreTel 6.1 Bridge Call App Centrex Flash 212k 230 560g 115 265 IP 565 ShoreTel 7.5 Increased Capacity Improved Usability Extending Productivity IP 565g BB 24 ShoreTel 8.1 Expanded Range of Devices, Voicemail Switches; Advanced Functionality, Improved Flexibility for Remote Connectivity ShoreTel 8 Improved Interfaces, Video, Additional SIP Device Support IP 230g ShoreTel 9 Enhanced Personalized Communications ShoreTel 9 N+1 Spare Switch Option IP 8000 1998 1999 2000 2002 2001 2004 2003 2006 2005 2007 2008 2009
- 20. ShorePhone IP Telephones IP 115 Lobby IP 212 k Key Systems IP 230 / IP 230g* w/BB24 Operators / Assistants IP 265 Professional IP 560 / IP 560g* Executive/ Assistant IP 8000 Conference Rooms * Gigabit desktop support IP 565g* Color Bluetooth ®
- 29. Complete Contact Center Portfolio Call Center Role Technology Basic Emerging Advanced Leading Edge Tactical Necessary Valued Asset Service Differentiator Enterprise-wide Strategic Value Workgroups Contact Center Enterprise Contact Center CIM Customer Interaction Management System
- 37. Thank You! Questions? Jim Anderson Transcend Communications 763-488-6056 [email_address]
Notas do Editor
- Reduced foot print (ST 7 and beyond) – no more ‘ST walls’, rack space can cost Combination Models: SG 220T1 (ST7) 220E1 (2H 07) – Hi IP density with digital trunks – other switches required at site for analog requirements 220T1A – All in one for site of about 50 users - equivalent of a SGT1, SG40 & SG60 in one box Higher IP Phone Density (ST 7.5 and beyond) Up to 220 IP phones on all 220 models Voice mail in the switch: SG 50V, SG 90V, SG 90BRIV (1H 08) Provides survivable VM to small standalone sites with local auto attendant functionality Linux OS, Flash memory for VM & message storage Same number of mailboxes as maximum number of IP phones Micro site switch: SG 30, SG 30BRI (1H 08) Provide small site survivable switch – VM, trunks provided at central site Part of the ShoreTel single system image High density analog extension support: SG24A (1H 08) High density FXS support at a lower cost than current models FXS support for 24 devices and make me conference facility
- ShoreTel demonstrated MTBFs are excellent, and we believe ShoreTel is the most reliable PBX product. We challenge anyone to produce better MTBFs for PBXes. Reliability numbers for competitors’ products are difficult to obtain. A Cisco white paper, “IP Telephony: The Five Nines Story”, published in 2002, listed gateway MTBF at 36,000 hours and call manager server MTBF at 40,000 hours. This paper is no longer available on Cisco’s web site Any PBX MTBF numbers from competitors are kindly accepted and will be highly appreciated. Email them to ebasart@shoretel.com. Take away: 17-36 years MTBF is fantastic. When you show to a customer, they may be incredulous. There is a hitch to this, and that’s on the next slide: The Bathtub Curve
- 26/06/09
- The ShoreTel distirbuted architecture is inherently fault tolerant without need for complex add-ons . . . In the LIKELY case of a WAN failure . . . Internal calls within site fully operational Internal calls between sites get PSTN fail-over External calls fully operational
- In the case of ShoreGear voice switch failure, IP phones register with available ShoreGear voice switches at the site And this is delivered with N+1 sparing vs. Nx2 sparing
- In the case of a gateway failure, Outbound calls route around failed gateway Inbound calls re-routed by service provider (PRI)
- In the case of a LAN failure, Redundant uplinks on the ShoreGear voice switch protect the system
- In the case of a LAN failure, Redundant uplinks on the ShoreGear voice switch protect the system