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Net Promoter Recession-Proof Growth Strategy
Paul Marsden
•
Há 15 anos
Employee Engagement And Activation
MediaSauce
•
Há 14 anos
Employee Engagement A To Z Slides
David Zinger
•
Há 15 anos
How to Inspire Word of Mouth through Customer Service
Lane Becker
•
Há 13 anos
Customer experience & moments of truth: best practice highlights
Geert Martens
•
Há 13 anos
The truth about the Moments of Truth (preview)
Geert Martens
•
Há 13 anos
Let's Get Engaged: The New Customer Service Landscape
Lane Becker
•
Há 14 anos
The Nordstrom Way To Customer Service Excellence
Parature, from Microsoft
•
Há 14 anos
The Long Wow
brandonschauer
•
Há 16 anos
Insites on Customer Experience
Dominique Poncin
•
Há 14 anos
So you want to be customer centric?
Futurelab
•
Há 13 anos
Interbrand: How Customer Experience affects business performance
rob.gray
•
Há 14 anos
Managing Customer Service
Yodhia Antariksa
•
Há 16 anos
Customer experience
365research
•
Há 14 anos
Designing with content: a customer experience journey
Joyce Hostyn
•
Há 13 anos
Customer Service Strategy
Yodhia Antariksa
•
Há 16 anos
Smart Customers, Stupid Companies: The New World of Customer Experience | MCorp Consulting
Michael Hinshaw, CEO McorpCX
•
Há 12 anos
2010 Customer Experience Impact Report
RightNow Technologies
•
Há 13 anos
Emerging Media's Impact on the Customer Experience
David Armano
•
Há 17 anos
The Value of a Brand Name by Aswath Damodaran
Erica Swallow
•
Há 13 anos